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Klaviyo

Develop by Elite
Free plan available

Klaviyo: Centralize customer data for personalized, automated marketing across all channels.

Centralize customer data
Automate marketing campaigns
Personalize communication channels
Integrate with tech stack
Use single data source
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(3 Reviews)
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Description

Increase sales by using your BigCommerce data + other integrations to build, automate, and personalize Email and SMS communication

Klaviyo's intelligent marketing automation and customer data platform makes it easy for marketers to centralize and use every piece of their customer data to deliver hyper-personalized experiences across all their channels, increasing conversions and revenue.

Klaviyo's scalable, flexible data infrastructure integrates seamlessly with your tech stack––Shipping, Loyalty, UGC, Subscriptions, Helpdesk, and more––aggregating all customer data into a single source of truth. This data is easily accessible for marketers to automate truly personalized marketing experiences across email, SMS, forms, and mobile push—all from one log-in.

Innovative businesses like ColourPop, Living Proof, Citizen Watches, and more than 110,000 other paying users leverage Klaviyo to acquire, engage, and retain customers—and grow on their own terms.

Pros

  • Centralizes and leverages customer data for personalized marketing.
  • Supports marketing automation across multiple channels like email, SMS, forms, and mobile push.
  • Seamless integration with various tech infrastructures like Shipping, Loyalty, UGC, Subscriptions, and Helpdesk.
  • Data aggregation provides a unified data source, improving marketing efficiency.
  • Trusted by innovative and well-known businesses globally.

Cons

  • Recent pricing model change significantly increases costs, especially for users with a high number of profiles.
  • Pricing based on 'Number of Profiles' rather than 'Number of Emails Sent' may not suit all business models.
  • Lack of phone support, making customer service less effective for immediate issues.
  • Support options like email and chat are not perceived as efficient or helpful by some users.

Top Helpful Reviews

len...com

Feb 19, 2025  on Bigcommerce

New Pricing Model 2/18/25 is Horrible - Klaviyo's change to their pricing model would increase my monthly cost from $150 monthly to $1,900 monthly. That's not a typo or a joke. They have changed their pricing to focus on "Number of Profiled" over "Number of actual Emails sent Monthly". We have 140,000 Profiles, but send less than 100,000 emails monthly. Their solution is for YOU to jump through hoops and suppress profiles, prune lists, get rid of static or inactive customers. Also, no phone support (Email takes forever, or Chat is virtually useless) for $150 or $1,900 a month is pathetic. We've been a customer for 5 years, and this change to the pricing is not appreciated. Stay away from Klaviyo.

hub...net

Oct 10, 2024  on Bigcommerce

ISSUES - Major issues and very sketchy methods to force businesses to pay overinflated pricing. No HELPFUL SUPPORT to resolve.

inf...com

May 21, 2024  on Bigcommerce

so far so good - new to Klaviyo but so far I've been happy with how it integrates with BigCommerce. I use it for automated flows like Abandoned Cart and Welcome Series. Klaviyo iteself is a huge program and a little overwhelming at first, but they have tons of great resources available for learning and support.

mic...com

Apr 26, 2024  on Bigcommerce

Expensive, but the best email provider and worth the cost - Klaviyo integrates well with all of our BigCommerce data and lets you carefully target emails based on customer purchases, etc. We're so happy we switched to them. In the past we had used Listrak, MailChimp, and others. This one is much better

the....au

Jan 04, 2024  on Bigcommerce

Lost money and time - Can't comment to Bigcommerce. Forced me to pay for a subscription even before I could start integration. Not that it is not working - no phone support. The only way to get support is via email and the support team replies at 1-2am in the morning. If you try messaging chat - you can't get through the auto messaging option.Not honest company, Not helpful companyI would give these guys no stars - unfortunately you can't save the rating with 0 stars

dri...com

Oct 18, 2023  on Bigcommerce

Exactly the same issue as last review - Also decided to give Klaviyo a whirl after frustrations of testing and retesting and journeys not working in MailChimp. Guess what? Same death spiral of connect-launch-connect-launch in Klaviyo that the most recent reviewer left (17 days ago). If more than two weeks pass and nobody has addressed the issue or bothered t read reviews, they don't even know that they are losing business. Kind of ironic given their market. So much hype but cant even get started. At least I stopped. The previous reviewer is apparently still in the "death spiral"

she...org

Oct 02, 2023  on Bigcommerce

Can't connect to bigcommerce - I just decided to switch from mailchimp to Klaviyo and when I go to connect to my bigcommerce I am stuck in a death loop that just has me putting my domain in. Haven't even started and it doesn't work. Not worth saving $ if the program does not work from the very beginning.

gcl...com

Dec 08, 2022  on Bigcommerce

Decent - Good platform with a ton of features. Setting up flows is easy and has gotten better. Still room for improvement.The big problem is customer service when dealing with bugs and product feed issues. They put the onus on you to solve the problem, even when it's their bug, their product feed issue, or their inability to explain what needs to get done. CS team seems overworked, understaffed, and not trained.

emi...com

Jun 28, 2022  on Bigcommerce

Klaviyo does not dissapoint - For ecommerce you can't go wrong with Klaviyo, so many great features, plus SMS.

bri...com

Mar 15, 2022  on Bigcommerce

Too many bugs... - It sounds really good from their sales pitch, but for how much they charge there should not be the amount of bugs they have with their email and text system. Two big ones: You can't show sale prices automatically in the emails and the order confirmation emails do not show the sale price the customer purchase. So the customer is emailing you thinking they paid full price when they did not. Putting emails together is more difficult than other places I have used. Support takes a long time to respond and sometimes they don't respond. There are lots of other email and text marketing agencies that are half the cost or less than them. Don't waste your time or money.

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