New Billing Scam - AVOID - We have been a happy customer for many many years. Klaviyo has an easy to use system. In the past month they have put in a new billing scam where they automatically bill you biased on the profiles, not on the amount of emails you sent per month. Every new order creates a profile. We upgrade when needed during the year but generally pay $20/mo. Now they want $800/mo for the same amount of email sends. We are not interested in their new scam and they will not refund their new theft scam.

New Pricing Model 2/18/25 is Horrible - Klaviyo's change to their pricing model would increase my monthly cost from $150 monthly to $1,900 monthly. That's not a typo or a joke. They have changed their pricing to focus on "Number of Profiled" over "Number of actual Emails sent Monthly". We have 140,000 Profiles, but send less than 100,000 emails monthly. Their solution is for YOU to jump through hoops and suppress profiles, prune lists, get rid of static or inactive customers. Also, no phone support (Email takes forever, or Chat is virtually useless) for $150 or $1,900 a month is pathetic. We've been a customer for 5 years, and this change to the pricing is not appreciated. Stay away from Klaviyo.

ISSUES - Major issues and very sketchy methods to force businesses to pay overinflated pricing. No HELPFUL SUPPORT to resolve.

so far so good - new to Klaviyo but so far I've been happy with how it integrates with BigCommerce. I use it for automated flows like Abandoned Cart and Welcome Series. Klaviyo iteself is a huge program and a little overwhelming at first, but they have tons of great resources available for learning and support.

Expensive, but the best email provider and worth the cost - Klaviyo integrates well with all of our BigCommerce data and lets you carefully target emails based on customer purchases, etc. We're so happy we switched to them. In the past we had used Listrak, MailChimp, and others. This one is much better

Lost money and time - Can't comment to Bigcommerce. Forced me to pay for a subscription even before I could start integration. Not that it is not working - no phone support. The only way to get support is via email and the support team replies at 1-2am in the morning. If you try messaging chat - you can't get through the auto messaging option.Not honest company, Not helpful companyI would give these guys no stars - unfortunately you can't save the rating with 0 stars

Exactly the same issue as last review - Also decided to give Klaviyo a whirl after frustrations of testing and retesting and journeys not working in MailChimp. Guess what? Same death spiral of connect-launch-connect-launch in Klaviyo that the most recent reviewer left (17 days ago). If more than two weeks pass and nobody has addressed the issue or bothered t read reviews, they don't even know that they are losing business. Kind of ironic given their market. So much hype but cant even get started. At least I stopped. The previous reviewer is apparently still in the "death spiral"

Can't connect to bigcommerce - I just decided to switch from mailchimp to Klaviyo and when I go to connect to my bigcommerce I am stuck in a death loop that just has me putting my domain in. Haven't even started and it doesn't work. Not worth saving $ if the program does not work from the very beginning.

Decent - Good platform with a ton of features. Setting up flows is easy and has gotten better. Still room for improvement.The big problem is customer service when dealing with bugs and product feed issues. They put the onus on you to solve the problem, even when it's their bug, their product feed issue, or their inability to explain what needs to get done. CS team seems overworked, understaffed, and not trained.

Klaviyo does not dissapoint - For ecommerce you can't go wrong with Klaviyo, so many great features, plus SMS.