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Customer reviews: Klaviyo

Develop by Elite
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Reviews (23)

Overall rating
3.4

What Merchants Think

Merchants have mixed opinions about Klaviyo. Many appreciate its robust features, seamless integration with platforms like BigCommerce, and the ability to create targeted email campaigns. However, concerns about its pricing model, customer support, and occasional technical issues have been voiced, affecting the overall user experience.

Key Strengths

  • Strong integration with e-commerce platforms like BigCommerce.
  • Powerful segmentation and analytics for targeted email marketing.
  • Effective automated flows that boost revenue streams.
  • Rich feature set for creating email and SMS campaigns.
  • User-friendly interface with comprehensive resources for onboarding.

Common Concerns

  • Significant pricing increases associated with their new pricing model.
  • Lack of responsive and effective customer support.
  • Technical issues, particularly with integration and email systems.
  • Perceived poor value for the cost with reported bugs and system limitations.
  • Complaints about misleading free trial terms.

Final Thoughts

Klaviyo is a feature-rich platform that excels in helping businesses improve their email and SMS marketing efforts. Despite the praise for its capabilities, satisfaction is marred by pricing complaints and support issues. While it remains a preferred choice for many due to its powerful tools and integrations, potential users should weigh the cost and support limitations before committing.

bri...com

Mar 15, 2022  on Bigcommerce

Too many bugs... - It sounds really good from their sales pitch, but for how much they charge there should not be the amount of bugs they have with their email and text system. Two big ones: You can't show sale prices automatically in the emails and the order confirmation emails do not show the sale price the customer purchase. So the customer is emailing you thinking they paid full price when they did not. Putting emails together is more difficult than other places I have used. Support takes a long time to respond and sometimes they don't respond. There are lots of other email and text marketing agencies that are half the cost or less than them. Don't waste your time or money.

pau....ie

Jul 24, 2020  on Bigcommerce

Over rated - I really wanted this to work but my experience wasn't great.First of all I took it for a trial, a few days later I had a video demo and the sales guy was kinda pushy to get me to signup. He said once I was signed up the team would be in touch to help me get started so I signed up thinking great, they'll be wanting to show me how powerful the software is. Few days went by, no one got in touch so I emailed them and that took a few days to get a reply and was unprofessional really. Couple of weeks later the original sales guy got back in touch to arrange the meeting, I agreed a time, I never heard from him again!Then I discovered their back in stock notifications do not work! Turns out there was a bug. 3 weeks later I was told it was fixed, and it seemed to be but it's playing up again. Also their article to customise their notifications button does not work and even the engineer said it was misleading. Their abandon cart facility is much worse than BC's in-built one, I say that rate drop 90% with Klaviyo. As for their software; it's clever in the way it pulls data but it's badly laid out and not logical. Their help articles are hard to follow and in the end I've concluded the software isn't user friendly, buggy and customer service is not good enough, especially for the money they charge. I can't use this software.So after two months I have cancelled.

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