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Customer reviews: Klaviyo

Develop by Elite

Reviews (23)

Overall rating
3.4

What Merchants Think

Merchants have mixed opinions about Klaviyo. Many appreciate its robust features, seamless integration with platforms like BigCommerce, and the ability to create targeted email campaigns. However, concerns about its pricing model, customer support, and occasional technical issues have been voiced, affecting the overall user experience.

Key Strengths

  • Strong integration with e-commerce platforms like BigCommerce.
  • Powerful segmentation and analytics for targeted email marketing.
  • Effective automated flows that boost revenue streams.
  • Rich feature set for creating email and SMS campaigns.
  • User-friendly interface with comprehensive resources for onboarding.

Common Concerns

  • Significant pricing increases associated with their new pricing model.
  • Lack of responsive and effective customer support.
  • Technical issues, particularly with integration and email systems.
  • Perceived poor value for the cost with reported bugs and system limitations.
  • Complaints about misleading free trial terms.

Final Thoughts

Klaviyo is a feature-rich platform that excels in helping businesses improve their email and SMS marketing efforts. Despite the praise for its capabilities, satisfaction is marred by pricing complaints and support issues. While it remains a preferred choice for many due to its powerful tools and integrations, potential users should weigh the cost and support limitations before committing.

inf...com

May 21, 2024  on Bigcommerce

so far so good - new to Klaviyo but so far I've been happy with how it integrates with BigCommerce. I use it for automated flows like Abandoned Cart and Welcome Series. Klaviyo iteself is a huge program and a little overwhelming at first, but they have tons of great resources available for learning and support.

mic...com

Apr 26, 2024  on Bigcommerce

Expensive, but the best email provider and worth the cost - Klaviyo integrates well with all of our BigCommerce data and lets you carefully target emails based on customer purchases, etc. We're so happy we switched to them. In the past we had used Listrak, MailChimp, and others. This one is much better

emi...com

Jun 28, 2022  on Bigcommerce

Klaviyo does not dissapoint - For ecommerce you can't go wrong with Klaviyo, so many great features, plus SMS.

bla...com

Dec 07, 2021  on Bigcommerce

Just what we needed - We're still a startup, have used Klaviyo for a little while now. We are very happy with the campaign design module, and the SMS subscription. We have set up the analytics to suit our needs, have tried it out and it works well. The campaign design module is just what we need, not too complicated, enough to do the job. We have so far designed three templates we believe is enough for regular use. Design templates, when needed, is really a breeze. Well done Klviyo!

wen...com

Oct 22, 2021  on Bigcommerce

Great Start - We just migrated from Bronto to Klaviyo. The onboarding support at Klaviyo is fantastic. They take you by the hand and walk you through the program and the warming period. I had quite a few one on one sessions with an onboarding coach (great job Mary O'Connell). It has been a very impressive start so far. I would recommend the program.

and...com

May 13, 2021  on Bigcommerce

Great Email Partner! - We have been working closely with Klaviyo for the past couple years. As a large retailer with a substantial list, it’s imperative that we have a dedicated account representative and Klaviyo has continuously delivered with informative and resourceful representatives. We have worked with other ESPs and so far we can honestly say the Klaviyo outperforms their competition with support, new initiatives and knowledge. Currently, our representative Lucina has provided us with key strategy suggestions that we have implemented and have seen positive outcomes for. The UI of the platform is also a plus for our team. It takes a minimally technology-savvy mind to execute campaigns due to the ease of the platform. I would suggest Klaviyo to any company especially those who like the ease of a uncomplicated UI.

cor....au

May 11, 2021  on Bigcommerce

Great experience - This is a great email marketing solution. The benchmarking data is invaluable and the service is always prompt and helpful. The interface is intuitive without being overwhelming. It integrates with our loyalty program, allowing us to centralise all of our emails to customers in the one app.

lee...com

Sep 16, 2019  on Bigcommerce

Klaviyo is amazing! - I moved to Klaviyo 2 months ago and so far love it! There is a learning curve because they have so much to offer, but the staff there is always ready to help. I have done live chats with them and when I send email after hours they respond in a timely manner. The available segmenting and analytics is amazing. Definitely worth looking into if you want a robust ESP.

sup...com

Oct 24, 2018  on Bigcommerce

Love it - Klaviyo has been a breeze! I love using it and really enjoy the built in features. For a shared IP service this is top notch.

pea...com

Nov 29, 2017  on Bigcommerce

Excellent features - U have recently installed this app and it is working wonders , very informative insight and so easy to use , should have known about it earlier

Oct 26, 2017  on Bigcommerce

Wonderful Service - Great company to work with - the attention to detail for what our needs are and timely response on any questions or help we needed is amazing.

Michael Brennan

Sep 25, 2017  on Bigcommerce

The best data-driven email platform for ecommerce - With Klaviyo’s deep and seamless integration with BigCommerce’s data, we’ve been able to better segment and understand our customers’ behaviors and preferences. This has allowed us to create more effective, meaningful and relevant email marketing campaigns. By better targeting our customers we’ve noted an increased level of engagement, conversion and customer satisfaction overall.Klaviyo’s automated flows, in particular, is a very powerful feature that has opened up a brand new passive revenue stream for us. The flows make it easy for us to automatically ping our customers and re-engage dormant customers, leading to greater sales while keeping us relevant.The ROI was almost instantaneous after switching Klaviyo. Through Klaviyo's integration with BigCommerce, we now better understand the behaviors and preferences of our customers and are able to create significantly more effective and compelling email marketing campaigns.

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