New Pricing Model 2/18/25 is Horrible - Klaviyo's change to their pricing model would increase my monthly cost from $150 monthly to $1,900 monthly. That's not a typo or a joke. They have changed their pricing to focus on "Number of Profiled" over "Number of actual Emails sent Monthly". We have 140,000 Profiles, but send less than 100,000 emails monthly. Their solution is for YOU to jump through hoops and suppress profiles, prune lists, get rid of static or inactive customers. Also, no phone support (Email takes forever, or Chat is virtually useless) for $150 or $1,900 a month is pathetic. We've been a customer for 5 years, and this change to the pricing is not appreciated. Stay away from Klaviyo.

ISSUES - Major issues and very sketchy methods to force businesses to pay overinflated pricing. No HELPFUL SUPPORT to resolve.

Lost money and time - Can't comment to Bigcommerce. Forced me to pay for a subscription even before I could start integration. Not that it is not working - no phone support. The only way to get support is via email and the support team replies at 1-2am in the morning. If you try messaging chat - you can't get through the auto messaging option.Not honest company, Not helpful companyI would give these guys no stars - unfortunately you can't save the rating with 0 stars

Exactly the same issue as last review - Also decided to give Klaviyo a whirl after frustrations of testing and retesting and journeys not working in MailChimp. Guess what? Same death spiral of connect-launch-connect-launch in Klaviyo that the most recent reviewer left (17 days ago). If more than two weeks pass and nobody has addressed the issue or bothered t read reviews, they don't even know that they are losing business. Kind of ironic given their market. So much hype but cant even get started. At least I stopped. The previous reviewer is apparently still in the "death spiral"

Can't connect to bigcommerce - I just decided to switch from mailchimp to Klaviyo and when I go to connect to my bigcommerce I am stuck in a death loop that just has me putting my domain in. Haven't even started and it doesn't work. Not worth saving $ if the program does not work from the very beginning.

Poor Customer Service - Wow. I am trying to figure out if I would like to move all of my emails away from Mailchimp to this platform and I can't get anyone to talk to me. I have requested a demo multiple times and I have emailed support with no answer for 4 days. At least Mailchimp will talk to me if I want them to. I will never move to a platform with no support.

SCAMMMM - this app is total scamthey advertise its freeafter you finish everything they want to charge you 400$befor you can sent any email