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Customer reviews: FraudLabs Pro

Reviews (13)

Overall rating
3.2

What Merchants Think

Merchant feedback on "FraudLabs Pro" is mixed, with some users appreciating its fraud detection capabilities and affordability, while others criticize it for its limitations in detecting fraudulent activities and user interface issues. The app is seen as a helpful tool for those who take the time to customize its settings but not reliable as a standalone solution for fraud prevention.

Key Strengths

  • Effective in alerting users of potential fraudulent orders.
  • Affordability and good return on investment, particularly with the free package.
  • Ease of setup for users who familiarize themselves with its functionalities.
  • Free SMS validation credits for additional security measures.
  • Supports small businesses with simple fraud checking requirements.

Common Concerns

  • Complicated user interface, making navigation difficult.
  • Limitations in detecting certain fraud patterns, leading to missed fraudulent activities.
  • Inadequate support and poor communication from the customer service team.
  • Constrained user access, requiring high-level admin involvement for effective operation.
  • Documentation is considered subpar by some users, leading to confusion.

Final Thoughts

FraudLabs Pro is useful for merchants seeking a cost-effective fraud detection tool with customizable features. However, it requires significant configuration effort and may not suffice as a sole fraud prevention solution. Merchants in need of comprehensive fraud protection might need to consider additional tools to complement its functionality.

mic...com

Aug 13, 2021  on Bigcommerce

Effective and Affordable - It's a little challenging to set up appropriate rules to catch the type of fraud you're looking for, but overall FraudPro makes it easy enough, and they have good help docs as well. We used the free version for several years and then upgraded during the pandemic to a paid version since we had so much more attempted fraud and wanted more tools to work with. My wish list for changes would include: letting other (non-super admin) users access the app, since currently only I can use it and it requires daily check-ins, and improving the identification of freight forwarding addresses, which is only right about 50% of the time. I've been very happy with my ROI, as this app provides good value and catches some fraudulent orders that our eagle eyes would have overlooked.

wmf...com

May 17, 2020  on Bigcommerce

Fraud order - Very good app. It help us to get fraudulent orders

sho...com

Oct 07, 2019  on Bigcommerce

Amazing - When i launch my new store Beauty&Perfume I was getting more than 5K$ abandoned cart per day. But after i installed FRAUDLABSPRO there is no abandoned cart appeared. That means previously all are Fraud people. I really want to give 5star to this app.

mar...com

Aug 19, 2016  on Bigcommerce

Fraud Detection - Free 10 SMS validation credits is good to go. Thanks.

ppc...com

Dec 23, 2015  on Bigcommerce

Simple App -

Simple fraud check app for small business. Easy to use.

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