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Customer reviews: FraudLabs Pro

Reviews (13)

Overall rating
3.2

What Merchants Think

Merchant feedback on "FraudLabs Pro" is mixed, with some users appreciating its fraud detection capabilities and affordability, while others criticize it for its limitations in detecting fraudulent activities and user interface issues. The app is seen as a helpful tool for those who take the time to customize its settings but not reliable as a standalone solution for fraud prevention.

Key Strengths

  • Effective in alerting users of potential fraudulent orders.
  • Affordability and good return on investment, particularly with the free package.
  • Ease of setup for users who familiarize themselves with its functionalities.
  • Free SMS validation credits for additional security measures.
  • Supports small businesses with simple fraud checking requirements.

Common Concerns

  • Complicated user interface, making navigation difficult.
  • Limitations in detecting certain fraud patterns, leading to missed fraudulent activities.
  • Inadequate support and poor communication from the customer service team.
  • Constrained user access, requiring high-level admin involvement for effective operation.
  • Documentation is considered subpar by some users, leading to confusion.

Final Thoughts

FraudLabs Pro is useful for merchants seeking a cost-effective fraud detection tool with customizable features. However, it requires significant configuration effort and may not suffice as a sole fraud prevention solution. Merchants in need of comprehensive fraud protection might need to consider additional tools to complement its functionality.

adm...com

Dec 15, 2020  on Bigcommerce

No response from them - Add user button is inactive and contact link is dead. Emailed multiple times from their website for upgrading or adding user and no response.

kim...com

Oct 24, 2017  on Bigcommerce

Alerts possible fraudulent orders only - If you are looking for a tool that will only alert you of a possible fraudulent order, then this is the app for you. If you are looking for an app that will cancel the order and not transfer any money to your account after you reject the order, then don't waste your time with this app, look somewhere else because this app won't do that for you.

fai...com

Jan 08, 2016  on Bigcommerce

Not Sure -

There has only been one transaction that it flagged for manual review.  I have 6 rejected orders, but those are all orders I have marked refunded for other non-fraud reasons, yet this app's reporting makes it seem like they rejected it.  I'm going to keep it, because it's free, but I don't rely on just this app to do fraud checking.  The documentation is not all that great either.

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