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Customer reviews: FraudLabs Pro

Reviews (13)

Overall rating
3.2

What Merchants Think

Merchant feedback on "FraudLabs Pro" is mixed, with some users appreciating its fraud detection capabilities and affordability, while others criticize it for its limitations in detecting fraudulent activities and user interface issues. The app is seen as a helpful tool for those who take the time to customize its settings but not reliable as a standalone solution for fraud prevention.

Key Strengths

  • Effective in alerting users of potential fraudulent orders.
  • Affordability and good return on investment, particularly with the free package.
  • Ease of setup for users who familiarize themselves with its functionalities.
  • Free SMS validation credits for additional security measures.
  • Supports small businesses with simple fraud checking requirements.

Common Concerns

  • Complicated user interface, making navigation difficult.
  • Limitations in detecting certain fraud patterns, leading to missed fraudulent activities.
  • Inadequate support and poor communication from the customer service team.
  • Constrained user access, requiring high-level admin involvement for effective operation.
  • Documentation is considered subpar by some users, leading to confusion.

Final Thoughts

FraudLabs Pro is useful for merchants seeking a cost-effective fraud detection tool with customizable features. However, it requires significant configuration effort and may not suffice as a sole fraud prevention solution. Merchants in need of comprehensive fraud protection might need to consider additional tools to complement its functionality.

who...com

Sep 13, 2023  on Bigcommerce

horrible user dashboard - This used to be a great app until they changed it all around. Now its very hard to navigate the dashboard and it doesn't work as it supposed to. I will be looking for a new app to use.

inf...com

May 19, 2018  on Bigcommerce

Not a good app - If i relied solely on this app to prevent fraud, i would have lost over 14k. It approved all transactions that were flagged by another app. I decided to go with the other app. a few days later , there was a chargeback for unauthorized transactions.

sce...com

Nov 13, 2015  on Bigcommerce

Not good -

Not good app at all

sal....co

Oct 13, 2015  on Bigcommerce

Does not work / avoid -

Order ID : 403This app marked as "SAFE TO SHIP"Item shipped/delivered >> weeks later , "DISPUTE - FRAUD"Thankyou for costing us money FraudLabs with your "rating system". One of MANY negative reviews to come.

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