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Customer reviews: Easy Upsell

Develop by easyupsell.com

Reviews (44)

Overall rating
4.7

What Merchants Think

Merchants generally find "Easy Upsell" to be a highly effective tool for increasing revenue through upsells. The app is praised for its simplicity, ease of use, and significant return on investment, making it a popular choice among e-commerce businesses. Many users have experienced an increase in their Average Order Value (AOV) shortly after implementation. However, issues with customer support have been highlighted as a major concern by several users.

Key Strengths

  • Easy to install and set up
  • Effective in increasing Average Order Value (AOV)
  • High return on investment (ROI)
  • Customizable upsell options
  • Positive feedback on customer support when available, notably with individual team members like Matt

Common Concerns

  • Lack of reliable customer support
  • Issues with certain features such as unintended discounting
  • Difficulties in receiving timely assistance for app glitches
  • Concerns about stability when certain promotions and rules overlap

Final Thoughts

Overall, "Easy Upsell" is well-received by merchants for its functionality and positive impact on sales. Many have reported seeing quick results and substantial financial gains. However, the app's utility is somewhat marred by reported deficiencies in customer support, highlighting an area for potential improvement. Despite these concerns, it remains a recommended tool for businesses seeking a straightforward upsell solution.

sco...com

Jul 07, 2020  on Bigcommerce

A Must Have App.... - Our client has to have upsells to be viable - and we tried every, single app in the marketplace - not only was Easy Upsell the most effective and easiest to use, none of the others worked as described. Finding this app saved us! Matt is awesome to work with as well, and has plans to keep making this app better. Our AOV is on par with our post-click upsells from before we switched to Big Commerce!

ele...com

Jul 06, 2020  on Bigcommerce

Easy to Install, Effective at Increasing AOV - We tested this app out for a month, and based on the revenue generated within that first month, and our increase in AOV, we have decided to use the paid version. It is easy to install and definitely worth the money.

jsi...com

Jul 02, 2020  on Bigcommerce

Fantastic Product!!! - I first downloaded this app a few months back and quickly deleted it because I was having an issue with installation. Shortly after doing so I had someone reach out to me via email (Matt) asking why I had abandoned the product. I told him and he was extremely quick to walk me through the correct steps to get it up and running. After getting it going we have seen HUGE return from it and I am very thankful he took the time to followup and help me resolve my issues. I never write reviews but this one was worthy of my time. Great product, support and return!!!

Jun 30, 2020  on Bigcommerce

Excellent - We've been using this app for about a month now. It was really easy to set up and use and their service team has helpful when needed. We highly recommend!

chr...com

Jun 30, 2020  on Bigcommerce

Huge ROI - We love Easy Upsell! It’s an intuitive platform and the concept works for tastefully enticing customers to add additional products to their order. We would easily pay 10x more for the app.

rj....com

Jun 29, 2020  on Bigcommerce

Super simple tool that has increased our average sale by 10% - This tool, while is a little clunky looking, works fantastically. Super simple to set up and within hours you'll see the payoff. We're looking at a conversion rate (Additional items added) of over 5%.

hel....uk

Jun 22, 2020  on Bigcommerce

Really Excited to Use This App - Really Easy To Use - I have been looking for something to help show customers other products on our site as all too often customers click through to our site from Google Shopping ads, find the product on the page they land at and then go straight to checkout... without seeing any other offerings we have. Almost tunnel vision like.As we are about to expand the products we will be selling, making visitors aware of what else we sell that is related to their purchase is very important. ie: we sell a lot of birthday badges but are about to stock other birthday related products.Installed the app (there is a free trial for a whole month) and upon looking in the app in BC admin it was obvious how things worked and it is a very simple interface. In fact I did read the help page but only after I have already setup some upsell triggers to try.I did find that the upsell popup did not display when I chose to show during checkout so I emailed their support at 5.22pm GMT and had a reply at 5.27pm GMT with easy copy/paste instructions. It was a theme issue.In no time at all I have setup 40+ upsell triggers to promote existing products. Very straightforward indeed I am looking forward to seeing how it goes, but I am very hopeful after testing.One thing the guide does not mention is the fact that you can also add a discount on the products you are upselling. Eg: If customer has product A in their cart and you choose to upsell product B in a popup, you can offer a percentage discount on product B automatically when customer adds to basket. Also, if the customer then deletes product A from the cart, the discount of B is removed to prevent abuse, nice touch :)Personally given the free trial I do not see that there is anything to loose. The dashboard shows a chart of Impressions/Revenue/Conversions/Conversion Rate so you will see what the results may be for you.... but do read the help guide (which is only short) as there are some very helpful hints which I found useful.Not sure what package we will need yet as it is impression based, but pricing is extremely reasonable and I cannot see it not paying for itself and I look forward to increasing cart value.

mat...com

Mar 24, 2020  on Bigcommerce

Works Well! - Easy Upsell is very powerful and easy to use! It's the best upsell app that we've tried, and we would highly recommend it!

big...com

Dec 11, 2019  on Bigcommerce

Great App, Great Support! - We've seen great returns in the short time we've been using this app. On top of that the support team is very responsive to questions and best practices.

tho....uk

Nov 15, 2019  on Bigcommerce

By far the BEST UPSELL app!! - Wow, we are really impressed! We have tried all he other upsell apps and none of them perform as well as this one. We installed this app 2 days ago and have sold 27 additional products as a result - even my staff have commented on how these particular products are selling much faster. Thank you for creating such a great app that really works!

big...net

Nov 14, 2019  on Bigcommerce

this app rules - great way to increase average order value and get additional exposure to products that pair well with customers purchases. the app has already paid for itself this month!

big...com

Nov 13, 2019  on Bigcommerce

allstar support - great app with even better support. any technical issues that arise are quickly resolved by their tech support. i strongly recommend this app!

big...com

Nov 13, 2019  on Bigcommerce

we love this app! - easy to set up, highly customizable pop up. user interface is intuitive and allows you to specify triggers and upsell items to customers navigating your site.

j.s...com

Nov 08, 2019  on Bigcommerce

Great app - Data driven upsells - We love this app - We use it primarily to show our customers particular products based on what they've already added to their cart. The app shows conversion rates of each upsell, which allows us to easily see which ones are working - Making us better understand what our customers want. The upsells are very customizable, with a bunch of different colors and text options. The support is top-notch with a responsive owner. Overall, very happy with the app and would recommend it.

inf...com

Oct 09, 2019  on Bigcommerce

Easy to setup - I looked at a couple other options but decided to give Easy Upsell a try. It was easy to install and I had it setup in a relatively short amount of time. It really is "EASY" to use. I highly recommend giving it a try.

Premiere

Sep 08, 2019  on Bigcommerce

Strong Revenue Driver - We've been using Easy Upsell in our store for two months now and have generated over $7600 in extra revenue from upsells during our slowest season of the year. We're excited to see it in action over our much busier holiday season. This is hands down the best upsell app on the market due to its detailed analytics and A/B testing abilities. Any active store should be able to find a way to generate extra revenue with upsells. Try it out!

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