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Customer reviews: Easy Upsell

Develop by easyupsell.com
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Reviews (44)

Overall rating
4.7

What Merchants Think

Merchants generally find "Easy Upsell" to be a highly effective tool for increasing revenue through upsells. The app is praised for its simplicity, ease of use, and significant return on investment, making it a popular choice among e-commerce businesses. Many users have experienced an increase in their Average Order Value (AOV) shortly after implementation. However, issues with customer support have been highlighted as a major concern by several users.

Key Strengths

  • Easy to install and set up
  • Effective in increasing Average Order Value (AOV)
  • High return on investment (ROI)
  • Customizable upsell options
  • Positive feedback on customer support when available, notably with individual team members like Matt

Common Concerns

  • Lack of reliable customer support
  • Issues with certain features such as unintended discounting
  • Difficulties in receiving timely assistance for app glitches
  • Concerns about stability when certain promotions and rules overlap

Final Thoughts

Overall, "Easy Upsell" is well-received by merchants for its functionality and positive impact on sales. Many have reported seeing quick results and substantial financial gains. However, the app's utility is somewhat marred by reported deficiencies in customer support, highlighting an area for potential improvement. Despite these concerns, it remains a recommended tool for businesses seeking a straightforward upsell solution.

ste...com

Nov 22, 2021  on Bigcommerce

No support at all - even when there are options where they DIRECT you to contact support for assistance - The app is easy to use and converts well BUT there is a featur where you can show the pop on on checkout, on cart, or when adding to cart - the last option glitches for us and adds 2 to every cart not 1 item. They indicate there may be issues with that option and to contact support for help - I did that weeks ago and have followed up 3 times with NO response. I also used the contact form on their website. Like other reviewers have said, there is zero support available. Infuriating, I'll probably cancel my enterprise plan over it.

and...com

Aug 24, 2021  on Bigcommerce

Works in ways but No Support - The app is easy to install and has a nice trial period for you to try it out. In the first month we had great conversions on the simple trigger upsells. I tried to setup an additional trigger upsell where the offered items would be discounted but the app never discounts the products when adding to cart. Some of the reviews say the app is discounting everything, I can't get it to discount anything so exact opposite for me. Support is non-existent. I have tried support through the app and the website and no response for weeks. Will keep using with a paid plan for now since the basic upsell is working for us. Wish we could utilize the discounting options.-1 for no support-1 for advertised features not working

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