Bigcommerce Customer experience automation apps 2025

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ActiveCampaign

(3.2/5)

25 Reviews

Automate and personalize customer engagement across various channels effortlessly. Show more

ActiveCampaign is a comprehensive customer experience automation (CXA) platform designed for businesses of all sizes to enhance customer engagement across multiple channels. It serves over 180,000 businesses in more than 170 countries, providing access to hundreds of pre-built automations that seamlessly integrate email marketing, CRM, and machine learning. This integration fosters powerful segmentation and personalization strategies across social media, email, messaging, chat, and text. By eliminating the traditional silos between email marketing and CRM tools, ActiveCampaign enables businesses to automate authentic and personalized customer experiences. With over 870 integrations, including BigCommerce, Square, and Salesforce, the platform offers versatile functionality to meet diverse business needs. As a result, companies can improve customer interactions and streamline their marketing efforts for increased efficiency and effectiveness.

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Social media engagement

Email marketing integration

Pre-built automations

Cross-channel personalization

Customer engagement automation

Crm capabilities

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MESA: Workflow Automation

$12-$299 / Month

8.5

143 Reviews

The ultra-flexible all-in-one automation app for busy shops. Show more

MESA: Workflow Automation is a powerful tool designed to streamline your e-commerce operations by automating various functionalities without the need for coding. It enables seamless integrations across SMS, email, FTP, and multiple apps, providing a tailored automation experience at each step of your workflow. The intuitive interface caters to businesses using Shopify and Shopify Plus, extending the capabilities of Shopify Flow with hundreds of pre-built templates and integrations. Whether you're automating tasks across over 100+ apps or using built-in tools for emails, AI, and approvals, MESA scales to meet the needs of stores of all sizes. Users benefit from exceptional customer service, including 5-star support and live chat, ensuring you maximize the advantages of workflow automation. Install MESA now to transform your business operations with ease and efficiency.

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Pre-built templates

Inventory management

Sms automation

Email automation

Order tagging

Customer tagging

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Bento: Email & Automation

$30 / Month

(2.5/5)

3 Reviews

All-in-One Email Marketing and Marketing Automation Show more

Bento: Email & Automation is a versatile tool designed for technical Shopify marketers and developers aiming to enhance customer retention, boost revenue, and expand their businesses through superior email and conversational marketing. This platform offers all the features expected from a top-tier email marketing solution, and much more. Bento allows you to send targeted emails to customers, create automations based on user behavior, and obtain real-time revenue data for various marketing efforts. The platform also includes a Spam API to keep your mailing list clean and efficient effortlessly. Support is a key part of the Bento experience, with options to schedule personal setup assistance or engage with a community of like-minded professionals on Discord. Bento is not just a tool but a partner in your journey to innovative marketing solutions, offering robust support and advanced features to help you achieve your goals.

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Targeted emails

User automations

Real-time revenue

Spam api

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Convead: Marketing Automation and Analytics

$35-$90 / Month

8.2

2 Reviews

Boost conversions with AI-driven, personalized marketing automation & analytics. Show more

Convead: Marketing Automation and Analytics is a comprehensive platform designed to enhance your online store's performance by leveraging customer behavior analysis. Acting like a digital "salesperson," Convead intuitively engages visitors with personalized recommendations, special offers, and timely interventions to increase conversions and revenue. With its robust machine learning capabilities, this app creates seamless customer interactions, such as activating Live Chat at the optimal moment and collecting contact details for future engagement. Convead efficiently recovers abandoned carts and upsells products using automated emails, ensuring that potential sales don't slip away. Additionally, it allows you to segment your audience for targeted marketing and provides real-time insights into your sales funnel. By setting up and tuning Convead, you can enjoy improved sales and conversions without additional advertising expenses. Try Convead for free today and observe its impactful contribution to your business growth.

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Automated marketing campaigns

Customer segmentation

Ai-driven personalization

Live chat integration

Cart recovery emails

Behavior analysis

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Carriyo

$29-$412 / Month

Streamline shipping, track orders, and enhance customer experience effortlessly. Show more

Carriyo is a powerful app designed to streamline and enhance your shipping operations on Shopify. With Carriyo, you can seamlessly connect to hundreds of global delivery services, automating the assignment of Shopify orders and printing shipping labels with ease. Schedule pickups and re-assign orders effortlessly from an intuitive dashboard, all while gaining valuable insights to help you reduce shipping costs and improve customer satisfaction. Stay on top of your deliveries by tracking orders and receiving real-time alerts for issues like delays or failed deliveries. Create a personalized branded tracking experience that sets clear delivery expectations and keeps customers informed. Additionally, Carriyo offers a customizable returns portal, simplifying the management of customer returns and further elevating the post-purchase experience. Whether managing domestic or international shipments, Carriyo provides comprehensive tools to build a unique and efficient customer journey.

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Order tracking

Shipping automation

Label printing

Branded tracking

Pickup scheduling

Returns portal

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SALESmanago

8.2

2 Reviews

Customer Data Platform, Marketing Automation, Email Marketing Show more

SALESmanago is a dynamic Customer Engagement Platform designed for ambitious eCommerce marketing teams looking to drive significant revenue growth. By seamlessly integrating with Shopify, it offers a comprehensive view of your customers' activities, empowering marketers to create more effective and targeted campaigns. The platform synchronizes crucial data, including contact information from registrations and purchases, ensuring a robust Customer Data Platform (CDP) that enhances customer understanding. It also manages newsletter subscription statuses for clear consent management, and monitors external events like cart activities and purchases for detailed transactional insights. Additionally, SALESmanago supports precise audience segmentation through custom tags, allowing for tailored marketing strategies. The integration also includes archival contact and transaction data, providing a solid foundation for building accurate customer profiles and analytics from the start.

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Customer engagement

Marketing campaigns

Precise segmentation

360-degree perspective

Seamless data transfer

Synchronized data

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Agentforce

6.6

1 Reviews

AI and automation platform for enhancing customer support and sales operations. Show more

Agentforce is an innovative platform soon to be launched by Salesforce, focusing on the integration of AI-driven autonomous agents into customer support and sales processes. As part of the broader Einstein 1 vision, Agentforce aims to revolutionize business operations by utilizing AI and automation. Key features include the Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent, which support sales teams by autonomously managing leads, responding to inquiries, and simulating buyer interactions to improve negotiation skills. Additionally, the platform offers the Einstein Service Agent, designed to enhance customer support through a seamless blend of digital and human-assisted interactions for quick case resolution. With Agentforce, businesses can expect to boost sales efficiency, improve customer satisfaction, and streamline support processes, driving overall operational success.

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Ai-driven agents

Autonomous lead handling

Intelligent customer support

Negotiation skill simulation

Digital-human interaction

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Auralis AI

Customer Support Automation Show more

Auralis AI revolutionizes customer support by leveraging artificial intelligence to automate routine tasks, ensuring a consistently high-quality experience for users. This innovative platform operates around the clock, providing multilingual assistance that caters to a global customer base, effectively breaking down language barriers. By seamlessly integrating with existing CRM systems, Auralis AI offers a smooth transition and enhances existing workflows without requiring major overhauls. Its intelligent algorithms and data-driven insights help businesses understand customer needs in real time, leading to more personalized and efficient service. With Auralis AI, companies can significantly reduce response times and operational costs while maintaining a strong focus on customer satisfaction and engagement.

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Multilingual support

Crm integration

24/7 service

Ai-driven automation

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TalkStack AI

AI-powered voice and text assistant platform for sales and customer support automation Show more

TalkStack AI is a cutting-edge platform designed to revolutionize the way businesses handle customer support, sales, and operational tasks by leveraging AI-powered voice and text agents. This innovative app offers hyper-realistic AI interactions that seamlessly simulate human conversations, ensuring a natural and efficient user experience. It is equipped to manage multiple languages, making it a versatile tool for global enterprises looking to enhance their customer engagement. Additionally, TalkStack AI can be tailored to meet unique business contexts, allowing for personalized interactions that resonate with specific industry needs. With a strong emphasis on security, the platform incorporates enterprise-grade measures to protect sensitive data and maintain user privacy. Overall, TalkStack AI stands out as a robust solution that brings efficiency and sophistication to customer interaction and operations.

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Multi-language support

Enterprise-grade security

Ai voice assistant

Text automation

Business context adaptation

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Ortto

$1999-$999 / Month

8.2

4 Reviews

Customer Data Platform, Marketing Automation and Analytics Show more

Ortto is a comprehensive customer data and marketing automation platform designed to accelerate the growth of online businesses. By seamlessly integrating customer data, audience insights, marketing automation, and analytics, it offers businesses a unified platform to effectively manage and optimize their marketing strategies. With Ortto, users can target the most relevant audiences by unlocking a single view of their customers, enabling them to better understand and engage with them throughout the customer lifecycle. The platform simplifies marketing processes, allowing businesses to focus on strategic growth initiatives with ease. Additionally, Ortto empowers users to make data-driven decisions, ultimately resulting in more efficient marketing campaigns and increased brand visibility. Whether you're looking to ramp up your marketing efforts or streamline customer engagement, Ortto offers the tools you need to make it happen.

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Marketing automation

Customer analytics

Customer data integration

Single customer view

Target audience identification

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ActiveCampaign

(3.2/5)

25 Reviews

Automate and personalize customer engagement across various channels effortlessly. Show more

ActiveCampaign is a comprehensive customer experience automation (CXA) platform designed for businesses of all sizes to enhance customer engagement across multiple channels. It serves over 180,000 businesses in more than 170 countries, providing access to hundreds of pre-built automations that seamlessly integrate email marketing, CRM, and machine learning. This integration fosters powerful segmentation and personalization strategies across social media, email, messaging, chat, and text. By eliminating the traditional silos between email marketing and CRM tools, ActiveCampaign enables businesses to automate authentic and personalized customer experiences. With over 870 integrations, including BigCommerce, Square, and Salesforce, the platform offers versatile functionality to meet diverse business needs. As a result, companies can improve customer interactions and streamline their marketing efforts for increased efficiency and effectiveness.

Show less

Social media engagement

Email marketing integration

Pre-built automations

Cross-channel personalization

Customer engagement automation

Crm capabilities

Try for Free

Workflow Automation—React Flow

$15-$45 / Month

9.1

173 Reviews

All-in-one for email automation, fulfillment and auto tagging Show more

React Flow—Workflow Automation is a powerful tool designed to enhance the efficiency of your e-commerce operations, specifically tailored for Shopify. This app enables businesses to automate a range of crucial tasks such as sending inventory alerts via email, managing unpaid orders, and dealing with orders from blacklisted customers. It also tracks potentially fraudulent orders, applying necessary tags automatically based on the risk factor. Users can employ the tool to streamline customer management by tagging them according to their spending, product preferences, and other loyalty metrics. React Flow offers dynamic inventory control by hiding out-of-stock products and republishing them upon restocking. With seamless integrations to platforms like Google Sheets, Asana, Slack, and Twilio, users can customize workflows or choose from proven templates to automate procedures of varying complexity. Its flexibility is further enhanced with scheduled executions and task delays, ensuring tasks are carried out promptly and efficiently.

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App integrations

Marketing automation

Order fulfillment

Inventory management

Email automation

Workflow templates

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Sendlane Marketing Automation

8.2

1 Reviews

Automate eCommerce with unified email, SMS, and 24/7 support. Show more

Sendlane Marketing Automation is an innovative platform designed to elevate eCommerce marketing by seamlessly integrating email and SMS communication. This app enables businesses to craft personalized customer journeys that enhance engagement and boost conversions. With a strong focus on deliverability, Sendlane ensures that messages reach customers' inboxes consistently and effectively. The platform's user-friendly interface allows for effortless campaign management, while its robust analytics offer valuable insights into customer behavior. Businesses can rely on Sendlane's 24/7 support to resolve any issues promptly, providing peace of mind for busy marketers. Whether you're aiming to nurture leads or drive sales, Sendlane offers the tools needed for impactful and efficient marketing automation.

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Email automation

Sms integration

Advanced deliverability

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Customer Accounts by Axentra

$50-$250 / Month

9.1

2 Reviews

Enhance customer experience with streamlined account management and instant rewards.

Install App

Howdy Customer Tag Discount

$19-$29 / Month

9.1

7 Reviews

Customer tag discount for B2B wholesale, VIP user and more! Show more

Howdy Customer Tag Discount is a Shopify app designed to revolutionize your customer experience by offering personalized discounts based on customer tags. Ideal for B2B, wholesale, and VIP clients, the app enables your store to dynamically apply percentage discounts to ensure that your most valued customers receive tailored deals. With the ability to automatically apply discounts based on specific customer tags, this powerful tool simplifies how you manage exclusive offers. Easily configure or modify customer discount tag settings directly from the app's admin screen, providing you with full control and flexibility. Whether you're catering to wholesale, VIP, or business clients, Howdy Customer Tag Discount enriches customer relationships and enhances loyalty through meaningful savings. Simplify your promotional strategy while ensuring targeted, rewarding experiences for your key customer segments.

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Automated tag discounts

Dynamic percentage discounts

Tag setting adjustments

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Zapier: Workflow Automation

$29.99-$103.5 / Month

9.1

79 Reviews

Easy automations for your ecommerce business. Show more

Zapier: Workflow Automation is a powerful tool designed to streamline your work by connecting over 5,000 apps, including popular platforms like Google Sheets, Facebook Offline Conversions, and Slack. With Zapier, you can quickly create "Zaps" that enable seamless data integration between tools like Shopify and other essential apps you use daily. This automation helps you track new orders, update customer databases, and manage ads, significantly enhancing your productivity and impact at work. Whether you choose to create Zaps from scratch or utilize ready-made templates, Zapier offers flexibility with no coding skills required. Build complex, multi-step workflows with ease and implement if/then logic through paths to route tasks dynamically. You can also set filters to ensure your Zaps execute only when specific conditions are met, and schedule them to run at times that best fit your workflow needs. Zapier is an invaluable assistant for anyone looking to optimize their business processes and achieve more with less effort.

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Custom schedules

Use templates

Create zaps

Multi-step automations

If/then logic

Conditional runs

Install App

UPS Shipping (Official)

7.9

101 Reviews

UPS eCommerce Shipping Automation Powered by Itembase Show more

UPS Shipping (Official) is a comprehensive app designed to seamlessly connect your Shopify store with all UPS services, enhancing your shipping management process. With this app, you can synchronize your orders across multiple sales channels and warehouses, making it easier to handle inventory and shipments efficiently. It offers powerful features like bulk printing of shipping labels, tracking shipments, and creating custom workflows such as split-order management and package size matching. The app's user-friendly interface allows you to set up shipment and sender defaults, saving you valuable time. Highly responsive dashboard chat support is available to help address any issues or queries you may have. By reducing the time spent on shipping tasks, this app lets you focus more on growing your business.

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Shipping automation

Bulk label printing

Shipment tracking

Multi-channel syncing

Workflow customization

Sender defaults setup

Install App

Mailmodo Email & SMS Marketing

$49-$199 / Month

7.4

8 Reviews

Drive revenue with interactive emails and marketing automation Show more

Mailmodo Email & SMS Marketing is a versatile platform designed to simplify the creation of interactive email campaigns without any coding requirements. With its intuitive no-code email builder, businesses can effortlessly automate customer journeys to enhance brand visibility and customer engagement. The app allows users to segment their customer base based on behaviors such as abandoned carts and product interactions, enabling them to trigger personalized email and SMS campaigns at optimal times, which can significantly boost sales. Additionally, it offers features like AI-powered cart recovery and product recommendation emails, as well as interactive widgets and forms to gamify sales. Mailmodo supports advanced customer segmentation based on purchase behavior and profile while providing A/B testing capabilities for more targeted marketing efforts. With proactive email and live chat support, and having been rated 4.6/5 on G2 Crowd as an Email Leader, Mailmodo is a trusted choice for businesses aiming to refine their marketing strategies and increase revenue.

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Product recommendations

A/b testing

Cart recovery emails

Interactive email campaigns

No-code email builder

Automate customer journeys

Install App

ShopFlex Workflow Automation

$9.99-$139.99 / Month

6.7

10 Reviews

Drive sales & operation efficiency with automation Show more

ShopFlex Workflow Automation is an innovative tool designed to transform your e-commerce operations through a comprehensive suite of customizable workflows. This app streamlines processes ranging from marketing and inventory management to shipping, fulfillment, and customer service. With features like CRM, auto tagging, and user journey optimization, ShopFlex enhances efficiency and boosts sales. It integrates seamlessly with popular platforms such as Shopify, TikTok, and Amazon, allowing for hassle-free automation. Ready-made templates and unlimited triggers and actions simplify the automation process, while its robust capabilities in managing multiple stores make operations smooth and cohesive. Whether dealing with chargeback disputes, social media posting, or return management, ShopFlex ensures every aspect of your e-commerce business is covered and optimized.

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Customizable workflows

Marketing automation

Multiple store management

Inventory management

Review management

Return management

Install App

Zagomail Email Marketing

$9-$22 / Month

1 Reviews

Boost your sales with Email Marketing & Automation Show more

Zagomail Email Marketing is a comprehensive app designed to automate your business communications and enhance sales performance. It offers a range of features including cart and product abandonment recovery, automated welcome emails for new subscribers, and reactivation emails for at-risk customers. With post-purchase follow-ups, win-back strategies, and cross-selling opportunities, Zagomail helps you engage and retain customers effectively. The app also recognizes and rewards your best customers, fostering brand loyalty. Additionally, Zagomail provides unlimited email sending capabilities, pre-built automations, and smart segmentation to target specific audiences. Users can grow their audience using popups and forms, and design professional email templates effortlessly with a user-friendly drag-and-drop editor.

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Pre-built automations

Cross-sell

Smart segmentation

Cart abandonment

Post purchase

Professional templates

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