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Customer reviews: ChinaDivision Order Fulfillment

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The BigCommerce ChinaDivision Order Fulfillment app simplifies cross-border eCommerce by connecting merchants with reliable suppliers in China. This review covers its features, pricing, and real user experiences to help you decide if it's the right solution for your business.

Reviews (346)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the "ChinaDivision Order Fulfillment" app. They appreciate the efficiency and ease of use it brings to their shipping processes. The app seamlessly integrates with multiple e-commerce platforms, offering significant time and cost savings on shipping. Many reviews highlight the excellent customer service and robust features that enhance their fulfillment operations.

Key Strengths

  • Multi-platform integration with popular e-commerce sites like Shopify, eBay, and Amazon.
  • Significant savings on shipping costs, especially with USPS rate discounts.
  • User-friendly interface that makes order management and shipping label creation simple.
  • Robust customer support that resolves issues promptly.
  • Flexibility in setting automated rules for shipping and fulfillment.
  • Customizable features that allow tailored solutions for different business needs.
  • Time-saving features such as batch shipping and automatic data import/export.

Common Concerns

  • Some users encounter a learning curve when initially setting up the system.
  • A few reviews mentioned that feature updates could better align with customer requests.
  • Occasional integration issues with certain platforms that require customer support intervention.

Final Thoughts

The "ChinaDivision Order Fulfillment" app receives overwhelmingly positive feedback for its ability to streamline shipping processes and reduce costs. While there are some minor concerns about setup and feature requests, the app's benefits significantly outweigh these drawbacks. It's considered an indispensable tool for many businesses, enhancing productivity and offering a comprehensive, scalable fulfillment solution.

hap...com

Oct 18, 2023  on Bigcommerce

This app does exactly what I need it to do. - This app does exactly what I need it to do. It splits my orders perfectly and sends them directly to my vendors ship station accounts. The team is outstanding! Very quick to respond and super helpful!!

pan...com

Oct 18, 2023  on Bigcommerce

This app has been great. - This app has been great. It has been easy to use and it was exactly what I was looking for. The customer service has also been amazing. If I run into any issues, they respond quickly and it is solved quickly too. I highly recommend it.

hir...com

Oct 18, 2023  on Bigcommerce

Leaving two 5 star reviews as we had 2 'child stores' created, - Leaving two 5 star reviews as we had 2 'child stores' created, to overcome the challenges we were facing with getting bigcommerce to be able to know which orders to send to which of our warehouses. This app has solved the problem and removed the stress of our main US warehouse having to manually push orders through to our UK warehouse. Thank you to all at Cork Labs for working hard behind the scenes so that we don't have to.

sar...com

Oct 18, 2023  on Bigcommerce

ChinaDivision Order Fulfillment does everything we need and more. - ChinaDivision Order Fulfillment does everything we need and more. A great aspect of choosing this application isn't only the automatic routing and other features but also the excellent support you receive should there be questions. 10 out of 10. Great application and great customer support.

tar...com

Oct 18, 2023  on Bigcommerce

Faye was super helpful and resolved all the issues right away when we needed his help. - Faye was super helpful and resolved all the issues right away when we needed his help. He helped us configure the help and set it up with the integration. He also followed up if there is anything else he could help with. Great customer service. Thanks!

ari...com

Oct 18, 2023  on Bigcommerce

Total lifesaver! - Total lifesaver! We have two fulfillment partners who need to be sent emails with packing slips attached and struggled to figure out how to do this for four months. I booked an intro call with Shawn, explained the situation, and we were up and running in less than an hour. LOVE that they offer White Glove installation, which is great for someone like me who knows what we need but not how to do it.

sor...com

Oct 18, 2023  on Bigcommerce

This review is for the support team behind the app. - This review is for the support team behind the app. They were gracious with their time to step through the product set up with me to make sure the products align with the vendors in my app. I've had this app installed for 5 weeks now, and the order notifications to my vendors have been running smoothly.

for...com

Oct 18, 2023  on Bigcommerce

Amazing customer support - Amazing customer support -- I reached out over email and asked for phone support, and they spent over an hour on the phone with me to understand what we were looking to do and help set up solutions that work best for our shop. Thank you!

son...com

Oct 18, 2023  on Bigcommerce

I used this app to split orders to different suppliers. - I used this app to split orders to different suppliers. The app is super easy to be used and has also a really user friendly layout. It is a perfect application for dropshipping and also for multi-vendor.The customer care is really amazing!

son...com

Oct 18, 2023  on Bigcommerce

I used this app to split orders to different suppliers. - I used this app to split orders to different suppliers. The app is super easy to be used and has also a really user friendly layout. It is a perfect application for dropshipping and also for multi-vendor. The customer care is really amazing!

air...com

Oct 18, 2023  on Bigcommerce

I'm really enjoying this app! - I'm really enjoying this app! It has a sleek and professional look, and it actually delivers on what it promises. Installation was a breeze - it practically set itself up effortlessly. The only task I had to do was establish shipping rates for the suppliers (which I did with a simple click by copying existing ones) and then designate the product to be stocked at that supplier - incredibly straightforward!This app genuinely enables a warehouse to fulfill and complete orders, adding tracking back to bigcommerce without the need for any additional software. The only suggestion I have is that packing slips would be a great addition. Let me know if that's possible.Cheers!

air...com

Oct 18, 2023  on Bigcommerce

I'm really enjoying this app! - I'm really enjoying this app! It has a sleek and professional look, and it actually delivers on what it promises. Installation was a breeze - it practically set itself up effortlessly. The only task I had to do was establish shipping rates for the suppliers (which I did with a simple click by copying existing ones) and then designate the product to be stocked at that supplier - incredibly straightforward! This app genuinely enables a warehouse to fulfill and complete orders, adding tracking back to bigcommerce without the need for any additional software. The only suggestion I have is that packing slips would be a great addition. Let me know if that's possible. Cheers!

boy...com

Sep 19, 2023  on Bigcommerce

Works great - Works great. Self-serve platforms are the standard for modern 3PLs and Chiandivision is at the top. They've scaled seamlessly with our volumes, that have grown significantly over the last 3 years.

car...com

Sep 19, 2023  on Bigcommerce

Integration with bigcommerce is perfect - Integration with bigcommerce is perfect. We've tried other companies and they are not even close of having such an easy and complete platform like Chiandivision. It's been a little over 1 year that we've been working together and they definitely improved a lot their services. Plus their customer service is impeccable, which makes a huge difference. Thanks!

dan...com

Sep 19, 2023  on Bigcommerce

Fast & Seamless integration - Fast & Seamless integration. About as smooth as warehousing and e-commerce integration can get. Thanks folks.

dan...com

Sep 19, 2023  on Bigcommerce

Fast & Seamless integration - Fast & Seamless integration. About as smooth as warehousing and e-commerce integration can get. Thanks folks.

ida...com

Sep 19, 2023  on Bigcommerce

Chiandivision integrates well with bigcommerce - Chiandivision integrates well with bigcommerce. We've had very few issues. For the small issues we have had, Chiandivision customer support team has always been responsive and helpful. With Chiandivision , we've been able to provide faster shipping to our customers.

jeo...com

Sep 19, 2023  on Bigcommerce

I use Chiandivision fulfillment in two stores. - I use Chiandivision fulfillment in two stores. The system is intuitive and updated. No hidden fees. And they always introducing new centers.

kar...com

Sep 19, 2023  on Bigcommerce

Using Chiandivision for almost two years now - Using Chiandivision for almost two years now. Seamless bigcommerce integration. Orders go directly to the Chiandivision dashboard and are marked 'fulfilled' in bigcommerce once they're ready. We will keep working with Chiandivision . They keep improving to continuously get even better. Really recommend using Chiandivision .

lew...com

Sep 19, 2023  on Bigcommerce

The integration with bigcommerce works great - The integration with bigcommerce works great and Chiandivision technology and fulfillment network have allowed us to reduce costs and get our products to our customers quicker. Also, their analytics dashboard allows us to have all the data we need to run our business more efficiently. Highly recommended!

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