Great App! - Had an issue of not being able to connect to my bigcommerce site, but simple uninstall and re-install did the job. Wonderful app! highly recommended for all e-commerce business.

Easy and effective - Works well and excellently priced against the competition. Would love it to have an address book function to avoid manually entering shipments not processed through bigcommerce.

customer service is not good - their customer service sucks, to be honest. They need to train some of their staff to be more attentive to customers. It seems that most of the reviews on this site are one liners probably promoted by the same company. I'm giving two stars cause i like the UI but service is more important to us.

Unbelievable! - I was skeptical at first, but AfterShip has been a lifesaver for tracking orders and helping customers. Awesome.

Seems legit - So far so good. I still need to configure the shipment tracker but I'm excited to have this feature!

Second time is the charm - The first time we installed AfterShip we had forgotten our password for our existing account. (A few years ago we synced this to our eBay account, but at some point it stopped working and we forgot about this.) Unfortunately, through the password reset process something happened and it didn't install right away. We had to uninstall and reinstall for it to import any shipments. After that second clean install it works just fine.

Good product, poor tech support - I think this is a useful app for sure but the tech support is sorely lacking. They are clearly off-shore as you don't get a reply until the next day which is okay but I don't think they really understand the questions. I wouldn't have rated it but since they are all about rate our tech support email I figured I would. I do not find a good help or user guide. So will I keep using it? Yes, but lay off the patting yourself on the back.

Promising App - Great app for displaying the tracking status of all orders, simple to install.Hopefully the developers can add some extra features such as sorting by different columns and being able to view more than 20 orders at a time.

Promising App - Great app for displaying the tracking status of all orders, simple to install. Hopefully the developers can add some extra features such as sorting by different columns and being able to view more than 20 orders at a time.

Great App - Very easy to track shipments. Has its own custom tracking page, plus email notifications. Would def recommend.

Tracking made easy - I've been using aftership on my site for a while now, and customers appreciate the all-in-one easy info that aftership provides. recommended for store owners who handle almost everything on their own, aftership definitely helps to reduce your daily task.

App Works Great - App itself works great now... When I first installed the app and set everything up it wouldn't automatically sync tracking numbers from my BigCommerce store. I emailed support that afternoon about the problem and the next morning I had a response (great right?). So I added them as a user on my site as they asked to diagnose the problem. I didn't get another response until late that afternoon when I had already left, so I responded the following morning. I had to make them the Store Owner because for whatever weird reason, no one but the Store Owner can access apps in BigCommerce (IMO any Admin should be able to, but that's just me.) So I hesitate at first, but the person actually is with Aftership, so I make them the Store Owner and email them to inform them of such. That's been about 36 hours ago now and I haven't gotten a response as of yet with 3 emails having been sent. So, I had to get BigCommerce to give me back Store Owner status because they won't reply and I need to access my other apps. I've got folks asking for tracking numbers since Aftership isn't sending the emails and I'm not the store owner so I can't get into my ShipStation account to find the tracking number manually, not can I ship new orders via ShipStation. Anyways, long story short, the App itself gets 5 Stars, the Support gets 0 Stars from me. I'll average that out for 4 Stars overall. Truthfully, if they step up their support, I would make this 5 Stars. I understand everybody has bad moments, so I'm not formally complaining to Aftership or holding it against them, but it was a major headache for me. I'm the "Internet Guy" at our $9,000,000+ store and you try telling your boss or customers you can't pull tracking numbers.

Easy Peasy - Easy to learn and control. Adding the track button to order status page was just what I was looking for.

Great App - This app makes tracking orders super easy. My customers are happy and that makes me happy!

LOVE LOVE LOVE THE APP - i love this app, used it before and now love the additional features and ease of use. What i do not love is the way it disconnected from big commerce.. they need to fix that it was a hassle to reconnect

Our Customers Love This App - Great features and most of all our customers love us for it. Aftership helps look more professional and tracking updates are very powerful customer retention tool. Thank you Aftership for this great app.

Be professional in just a few clicks - Aftership is the easiest way for your eCommerce business to be professional to your customers. Telling them well in advance of their shipments not only give your customers a peace of mind but also reduces the amount of work to reply to customers' individual enquiries.

Does Not Get Any Better Than This - We have been using AfterShip for a few years on numerous stores and for the money you cannot get a better tool to keep your customers informed concerning the status of their order. Do not delay in trying.

Good App for tracking packages - Good App for tracking packages for both the business as well as your customers. Customers get notifications of delivery status & can easily view their order status within their own account. Only downside ive seen is that you have to uninstall and reinstall the app as it becomes "disconnected" occasionally.

Good App for tracking packages - Good App for tracking packages for both the business as well as your customers. Customers get notifications of delivery status & can easily view their order status within their own account. Only downside ive seen is that you have to uninstall and reinstall the app as it becomes "disconnected" occasionally.