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Customer reviews: AfterShip Tracking

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The AfterShip Tracking app for BigCommerce helps merchants automate shipment tracking and improve customer experience. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Hortencia Moore

Oct 23, 2015  on Bigcommerce

Excellent indeed! -

Just signed up and I already love how in integrates with what I already have! Love it!

Fred Tardie

Oct 09, 2015  on Bigcommerce

Get app, very helpful -

Our automatic email notifications were sending the tracking numbers to customers but not providing the right url to track the package, for example a UPS tracking number was linked to the FedEx page.  Since this was a global feature with BigCommerce we couldn't fix it, until we found AfterShip.  We simply included a link to our website where we have the AfterShip widget.  Customers can now track their packages with ease and we no longer receive calls from upset customers.

Awesome app, highly recommended!

tra...com

Sep 17, 2015  on Bigcommerce

Customers love it! -

Who wouldn't want to be informed of their package's progress? Easy to use and helpful support.

inf...com

Sep 17, 2015  on Bigcommerce

A+++++ PRODUCT -

I was extremely impressed by the amount of information given at just the touch of a button. Super easy to install...up and running in no time!

Harold Jay

Sep 02, 2015  on Bigcommerce

Super Great Product -

This really helped us a lot with our shipping management.

con...com

Aug 31, 2015  on Bigcommerce

works great -

This product works great.  It was very easy to setup and it started bringing in the orders right away.  It took a bit of patience to setup the email reminders ( editor is a little quirky ) but once that was done, its been solid.

Andrew

sal....co

Aug 27, 2015  on Bigcommerce

Very useful -

Great app thanks very much!

sam....uk

Aug 21, 2015  on Bigcommerce

Great product -

A fantastic product, really easy to setup, looking forward to using it.

apo....in

Aug 20, 2015  on Bigcommerce

Covers most (all) main couriers in Asia -

We only trade within India and was unsure at first if any app will fit our requirements for shipment tracking. But aftership has been brilliant it covers all of the courier providers we use. :)

Charles Lariviere

Jul 30, 2015  on Bigcommerce

Great App -

Aftership is extremely easy to install and configure with your store. It is a great implement that customers love!

Jorge Tendeiro

Jul 24, 2015  on Bigcommerce

Excellent -

Superb app. Makes monitoring deliveries a breeze. Australia Post is awful at online tracking and notification but this app notifies customers via email or text every step of the way. Absolutely brilliant.

dea...com

Jul 18, 2015  on Bigcommerce

Been using on all of my e-commerce sites -

Amazing software and dropped support tickets for shipment questions dramatically.  On top of that, my customers LOVE the fact that they get a ton of status emails about their package so they always know what's going on.  Very professional.

eliteSkins.com

Jul 09, 2015  on Bigcommerce

Awesome App -

AfterShip is very easy to setup and use. I highly recommend AfterShip.

sal...com

Jul 06, 2015  on Bigcommerce

Great App for tracking shipments -

After losing revenue due to lost or misdirect packages or simply packages left unclaimed and returned to sender, I am finding that aftership is wonderful for updating me on what is happening with my package. At 10 cents per order tracking, it is more than worth my lost packages.

sal...com

Jun 26, 2015  on Bigcommerce

Over a year, works great still - I've been using this for over a year now and while I don't look at the status much myself, customer response from the email updates they get have been positive. The cost is worth it.

rea...com

Jun 25, 2015  on Bigcommerce

thanks -

I really like the app

Admin Account

Jun 12, 2015  on Bigcommerce

Great Product -

I was skeptical trying this at first. However, since adding it to my website it has turned out to be an easy to integrate great resource for my employees and customers. Looking forward to finding even greater uses for this app !

con...com

Jun 09, 2015  on Bigcommerce

Great Tracking App -

Great tracking app. I use this on another website I have. Nice to be able to add tracking # and get updates till delivered.

hea...com

Jun 08, 2015  on Bigcommerce

Great App -

it has a lot of couriers covered for most significant countries, also can add specified couriers upon request. overall, it is a quite nice app.

dav...com

Jun 02, 2015  on Bigcommerce

Great App -

So this APP was super easy to install. We have only been using it one day that is why I only gave it 4 stars. So far so good. Once we get more traffic I will upgrade to the notifications for customers. Very inexpensive. Good job guys!

Update: 4 years later - this app has been great! Support has always been super responsive. I have nothing but good things to say.

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