Taranker.Com Logo
AfterShip Tracking logo

Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

nevkens

Feb 24, 2016  on Bigcommerce

Great App -

I love this app, i love it more that by customers pro actively tracking their shipment, they are returning back to my site which could potentially turn into another sale. Offering everything at one place is only helping myself

des...net

Feb 17, 2016  on Bigcommerce

Great app -

This is a great app... certainly picks up where Big Commerce falls off. Puts you in control of what, when and where of your shipments. 

mat...com

Feb 12, 2016  on Bigcommerce

Good App -

This works great for tracking shipments

soh...com

Feb 10, 2016  on Bigcommerce

very useful app -

great and useful app to keep shipping status up to date and in check. a great tool to handle customer service.

Eri...com

Feb 10, 2016  on Bigcommerce

So far so good -

Super easy to set up.....  No Issues, all is good :)

Steve Berg

Feb 05, 2016  on Bigcommerce

Really Worthwhile -

This is a fantastic shipment addon - all my shipment details in one place!  Highly recommend you using this with your BigCommerce store!  Wish I had found this years ago!!

sup....us

Feb 03, 2016  on Bigcommerce

Awesome -

I've been wanting something like this on my store for a long time.  Great service!

eli...com

Jan 26, 2016  on Bigcommerce

Everyone Needs This! -

This is one of the best apps we've installed on our store -- I'm thrilled with the features, and with the accuracy of the information it provides.  The custom status updates we can send to our clients look so incredibly professional -- a HUGE upgrade from what BC provides on the standard store!  My only regret is that we waited so long to get it.  This should've been on our store from Day 1.

I will say that installing this app was incredibly tricky -- the directions provided did not exactly do the trick.  Don't give up on it, though.  Their customer support replies (at night) by email, and they are VERY helpful.  They basically installed several of the features for me when I started having troubles.  They answered every question I had, and they were so helpful and courteous.  Once the app was installed, the execution was flawless.  Fire and forget -- it was exactly what we needed.

The only thing I wish that it did would be to auto-update the status of an order through our BC order control panel (i.e. change an item status to "SHIPPED" when the carrier reports that it has shipped.)  I still have to do it manually, but it's not that big of a deal.

mat...com

Jan 22, 2016  on Bigcommerce

Good App -

Great way to keep customers informed on their shipments!

jtl...com

Jan 21, 2016  on Bigcommerce

Excellent product -

I had trouble finding a way to send good looking notices out to customers after shipping. Then I was introduced to Aftership. It really helped me out in a big way in such a convenient manner. On top of that....it free! How good can it get.....

inf...com

Jan 05, 2016  on Bigcommerce

If you track your shipments get it -

Easy install, import works great.  Super easy to check status of your Big Commerce outgoing shipments.   We lost the connection to our store at one point and their support was responsive and helped us fix the issue

inf...com

Jan 01, 2016  on Bigcommerce

Works Great -

Easy setup and works great!

ord....au

Dec 15, 2015  on Bigcommerce

Nice app -

Gives us the ability to provide tracking support to customers whose orders are not shipped with Australia Post.

Ella Lim

Nov 12, 2015  on Bigcommerce

The Best Tracking App , or should I say the ONLY tracking app available! -

I have been seeing Aftership for awhile in bigcommerce's app store but had no idea what it can do until my recent google search for a tutorial on how I can show tracking info of the courier I used within my website. I was pointed to this app and tried installing it. I am very surprised at the extent of what its free version can do. I am still requesting for one of the local courier to be included, but with the available courier synced to my website, I love how I can see all the status of my deliveries in one dashboard! 

Total time saver, and support is also excellent even if I am on a free version. Thanks for coming up with this very useful app!

jin...com

Nov 06, 2015  on Bigcommerce

Improves customer shopping experience and better management of shipped orders -

You can get alerts on shipped packages that have issues with delivery so you can be ahead of the upcoming problem and take early action. Customers can track the progress of their package without leaving their account on your website. It's pretty cool.

Terry Myers

Nov 04, 2015  on Bigcommerce

Whoaaa -

I had a slight issue and Edward assisted me with resolving it correctly. App is a time saver for me and customers love it.

Thanks again!

Hortencia Moore

Oct 23, 2015  on Bigcommerce

Excellent indeed! -

Just signed up and I already love how in integrates with what I already have! Love it!

Fred Tardie

Oct 09, 2015  on Bigcommerce

Get app, very helpful -

Our automatic email notifications were sending the tracking numbers to customers but not providing the right url to track the package, for example a UPS tracking number was linked to the FedEx page.  Since this was a global feature with BigCommerce we couldn't fix it, until we found AfterShip.  We simply included a link to our website where we have the AfterShip widget.  Customers can now track their packages with ease and we no longer receive calls from upset customers.

Awesome app, highly recommended!

tra...com

Sep 17, 2015  on Bigcommerce

Customers love it! -

Who wouldn't want to be informed of their package's progress? Easy to use and helpful support.

inf...com

Sep 17, 2015  on Bigcommerce

A+++++ PRODUCT -

I was extremely impressed by the amount of information given at just the touch of a button. Super easy to install...up and running in no time!

Scroll to Top