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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

ska...com

Oct 09, 2016  on Bigcommerce

Great - really neat

ala...com

Oct 06, 2016  on Bigcommerce

So far so good - Great so far

sal...com

Sep 28, 2016  on Bigcommerce

Aftership Excellent Job - Aftership does an excellent job. It helps me everyday be less stressed out with less customer support. A+

506...com

Sep 20, 2016  on Bigcommerce

review - perfect

ser...com

Sep 13, 2016  on Bigcommerce

Great app - Great app - raises the level of customer service!Alex .B

akh...com

Sep 10, 2016  on Bigcommerce

Great tool - Great tool for shipping management. Clients love it!

ord...com

Sep 08, 2016  on Bigcommerce

Great product and excellent support (live and documentation) - I've been using Aftership for about a month now and I am very pleased with both the app and the customer service. I got it up and running right away using the visuals and within a few hours I had an email from their support team checking in on me. I highly recommend this service to any click and mortar business!

inf...com

Sep 06, 2016  on Bigcommerce

awesome - love this app..everything is in one place! whoop

gil...net

Sep 02, 2016  on Bigcommerce

Quick resolution for my problem - Very professional and courteous help from Natin resolved my issue in a second!

gua...com

Aug 25, 2016  on Bigcommerce

ggv -

Aparna Sachathamakul

Aug 17, 2016  on Bigcommerce

Amazing App! - AfterShip is amazing! The app is easy to use and seamless. AfterShip helped me:1. Reduce my customer service inquires by providing my customers up to date information on delivery times;2. Reduce Freight Fees by tracking items before they were returned to our warehouse;3. Create a value add for my customers by providing a delivery reminder on the day. I am very impressed.

ser...com

Aug 06, 2016  on Bigcommerce

Love it! - Love the email sent after delivery function!

Kaycees Corner Super Store

Jul 26, 2016  on Bigcommerce

Awesome! - One of the TOP Apps we have used to date! Great convenience for our customers!

for...net

Jul 08, 2016  on Bigcommerce

Saves time. Impresses customers. - Pays for itself many times over by saving time and customer service inquiries. Improves our customer experience as well. Great Service!

p.w....uk

Jun 30, 2016  on Bigcommerce

Great - Works well easy to set up

rus...com

Jun 30, 2016  on Bigcommerce

Aftership - Aftership is a terrific app. Works flawlessly. Provides customers an amazing level of insight on their shipment progress. I have had several good reviews that specifically mentioned the emails aftership sends to update customers.

Radovan Draca

Jun 30, 2016  on Bigcommerce

We LOVE it and highly recommend it. - Aftership will take your order tracking notification email to next lever. We love it.

Leslie Bowman

Jun 30, 2016  on Bigcommerce

Simple but Brilliant - Simple app and yet very useful in tracking all your shipments directly from your website. Brilliant

cus...com

Jun 30, 2016  on Bigcommerce

Great APP - Great APP

Eric Lovins

Jun 29, 2016  on Bigcommerce

Great app - I love the convenience of this app. makes tracking info a breeze

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