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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

rub...com

Feb 08, 2017  on Bigcommerce

Great so far - Great so far!!

sal...com

Feb 07, 2017  on Bigcommerce

Higher Recommend App - Customers love to stay informed about their shipment, aftership is easy to setup and use.

ski...com

Feb 06, 2017  on Bigcommerce

Love this App - Super helpful for our customers. Way less calls to track packages since they are notified in real time.

adm...com

Jan 30, 2017  on Bigcommerce

Great follow up - Love this app. Used it with all my store platforms. Easy to set up and provides a remarkable customer service approach.

Admin

Jan 26, 2017  on Bigcommerce

Great! - Significantly reduced our customer service inquiries asking "where's my order". Great value for the money!

lar...net

Jan 25, 2017  on Bigcommerce

Worth every penny - Customer notifications are the reason we use this app. Letting our customers know that their package is out for delivery has saved everybody a lot of grief.

jen...com

Jan 25, 2017  on Bigcommerce

Aftership - just installed and like what I see so far!

msb...com

Jan 15, 2017  on Bigcommerce

After Ship - This app is a awesome idea, it's very simple, user friendly and most importantly it has done everything that it said it would. It's always nice to know that you have a tool handy that will allow you as well as your customers to keep up with packages.

mtu...com

Jan 07, 2017  on Bigcommerce

Shipping App - I have tried a lot of shipping apps, but none of them came even close of what AfterShip can do, you can depends on this app because it will get the job done. You don't have to worry about if your customers got their products because AfterShip is on it before you is on it, that is how fast they are, give them a try you won't be disappointed.

inf...com

Jan 01, 2017  on Bigcommerce

good API - good API

gtm...com

Dec 15, 2016  on Bigcommerce

Excellent Tracking App - This is a great tracking app that integrates with multiple channels so you can keep track of all your shipping with just Aftership

Pet...com

Dec 13, 2016  on Bigcommerce

GREAT and MUCH NEEDED App !!! - Aftership is a GREAT and NEEDED APP that picks up where Big Commerce dropped the ball !!!

gia...com

Dec 04, 2016  on Bigcommerce

Looks Great! - This app looks very useful. Can't wait to start using it

sod...com

Dec 01, 2016  on Bigcommerce

great - cant wait to try it

kwi...com

Nov 29, 2016  on Bigcommerce

Great Add On - Easy setup and a great feature to have

net...com

Nov 17, 2016  on Bigcommerce

GREAT - LOVE IT! SUCH A GREAT TOOL FOR MY BUSINESS. THANKS AFTERSHIP

ver...com

Nov 17, 2016  on Bigcommerce

great idea - easy to use and great for customers as well.

adm...com

Nov 14, 2016  on Bigcommerce

AfterShip - Looking forward using this App.

Ame...com

Nov 03, 2016  on Bigcommerce

Tracking Orders - I was looking for a app that's going to help me on Tracking my Orders, and i came upon this app AfterShip....So I'm like let me check it out! I see over 200 people has it! so it must be something about it! and yes this is the app for business owners, I just love it! now I'm free to do as i like!

res...com

Oct 13, 2016  on Bigcommerce

Looks Good - I just installed this app. It looks pretty simple to use. Can't wait to get started.

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