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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

sal...com

May 31, 2017  on Bigcommerce

So Far So Good - Just installed the app and tested a few orders - pretty neat and slick!

JHY

May 16, 2017  on Bigcommerce

Easy Peasy - Easy to learn and control. Adding the track button to order status page was just what I was looking for.

dam...com

May 13, 2017  on Bigcommerce

Great App - This app makes tracking orders super easy. My customers are happy and that makes me happy!

sup....ca

May 08, 2017  on Bigcommerce

So Far So good - Nice app. I like how it shows when it is delivered. MAkes our lives a lot easier!

gav...com

Apr 27, 2017  on Bigcommerce

Great App for Shipment Notifications - Aftership is easy to use and offers a great service.

sal...com

Apr 06, 2017  on Bigcommerce

Our Customers Love This App - Great features and most of all our customers love us for it. Aftership helps look more professional and tracking updates are very powerful customer retention tool. Thank you Aftership for this great app.

rob...com

Mar 21, 2017  on Bigcommerce

Be professional in just a few clicks - Aftership is the easiest way for your eCommerce business to be professional to your customers. Telling them well in advance of their shipments not only give your customers a peace of mind but also reduces the amount of work to reply to customers' individual enquiries.

cus...com

Mar 08, 2017  on Bigcommerce

Does Not Get Any Better Than This - We have been using AfterShip for a few years on numerous stores and for the money you cannot get a better tool to keep your customers informed concerning the status of their order. Do not delay in trying.

spk...com

Feb 28, 2017  on Bigcommerce

Best CSAT add-on for the $ - Of all of the add-ons we've tried to improve the customer experience this has been the best for the money. My customers simply LOVE the real-time updates on the status of their shipments. It's a major improvement over the default BC "you're order has shipped" type of scenario!

Kinglton

Feb 28, 2017  on Bigcommerce

Best of the Best - We love this app , Great and Easy to use

inq...com

Feb 26, 2017  on Bigcommerce

Easy to use - Very easy to navigate. Just setup my account.

hel....ru

Feb 24, 2017  on Bigcommerce

After Ship - Great

tie...com

Feb 23, 2017  on Bigcommerce

Great app - I can find all tracking information, delivery and delay status in one place.

sal....za

Feb 20, 2017  on Bigcommerce

Great App - Great app. Makes communication with customers so easy and helps us keep up to date with the orders and their delivery.

res...com

Feb 19, 2017  on Bigcommerce

AfterShip a Great App! - Only took a couple of minutes to set up and will be a very reassuring and impressive automatic app to have for my customers and myself, timewise! Thank you for this help from BigCommerce!

dav...com

Feb 15, 2017  on Bigcommerce

Easy Install - Very easy to install.

bab...com

Feb 15, 2017  on Bigcommerce

Easy startup - Setup and integration with bigcommerce was a breeze

Bradley Rosen

Feb 14, 2017  on Bigcommerce

Cool App - Cool app. Cuts down on customer calling wanting to know where there stuff is.

ste...com

Feb 10, 2017  on Bigcommerce

Great App - Has cut down on phone calls and emails about tracking 80%. Great app highly recommend.

sec...com

Feb 09, 2017  on Bigcommerce

Good -

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