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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

mik...com

Sep 14, 2020  on Bigcommerce

Great to work with - Always great to deal with and helpful

dri...com

Aug 28, 2020  on Bigcommerce

Great app! -

dsw...net

May 22, 2020  on Bigcommerce

aftership - great

rob...com

May 02, 2020  on Bigcommerce

great app -

mco...com

Aug 12, 2018  on Bigcommerce

The perfect app for tracking shipments - This app has greatly improved the customer experience. I have a gift basket business. This allows my customers to see when and where each ift they purchase will arrive at the destination. I highly recommend it!

con....me

Apr 21, 2018  on Bigcommerce

Easy to use and does the job - This is great app, which is very easy to use, customise and deliver exactly what I was looking for. Also, if you have to upgrade, prices are affordable and fair. Thanks!

the...com

Feb 06, 2018  on Bigcommerce

Great App! - Had an issue of not being able to connect to my bigcommerce site, but simple uninstall and re-install did the job. Wonderful app! highly recommended for all e-commerce business.

sup...com

Jan 19, 2018  on Bigcommerce

Great app - Wonderful app! Had a problem with installation but all solved by BigCommerce support

Daniel Tebele

Jan 16, 2018  on Bigcommerce

Easy Setup - This program enables us to provide our customers with a better shopping experience A+

adm...com

Jan 05, 2018  on Bigcommerce

Great extra - Great addition to my store. Will stop a LOT of calls from customers

par...com

Nov 22, 2017  on Bigcommerce

Great - Works Great

jef...com

Nov 21, 2017  on Bigcommerce

Unbelievable! - I was skeptical at first, but AfterShip has been a lifesaver for tracking orders and helping customers. Awesome.

nso...com

Nov 16, 2017  on Bigcommerce

Great App - Our customers love the updates as the package transits to its final destination.

aza...com

Nov 01, 2017  on Bigcommerce

tracking - i just love it

spr...com

Oct 20, 2017  on Bigcommerce

Looking Good - So far so good

amm...com

Oct 12, 2017  on Bigcommerce

easy to install and use - easy to install and use

fai...com

Aug 16, 2017  on Bigcommerce

Second time is the charm - The first time we installed AfterShip we had forgotten our password for our existing account. (A few years ago we synced this to our eBay account, but at some point it stopped working and we forgot about this.) Unfortunately, through the password reset process something happened and it didn't install right away. We had to uninstall and reinstall for it to import any shipments. After that second clean install it works just fine.

feb...com

Jul 07, 2017  on Bigcommerce

Great app - Great app, all is working as described

dji...com

Jun 28, 2017  on Bigcommerce

Reviwq - Excellent App, Recommended!

ale...com

Jun 18, 2017  on Bigcommerce

Tracking made easy - I've been using aftership on my site for a while now, and customers appreciate the all-in-one easy info that aftership provides. recommended for store owners who handle almost everything on their own, aftership definitely helps to reduce your daily task.

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