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Customer reviews: AfterShip Tracking

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The AfterShip Tracking app for BigCommerce helps merchants automate shipment tracking and improve customer experience. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Alain

Jul 17, 2014  on Bigcommerce

Love it - Easy to install with BC integration. The app looks great and is easy to use. Wished the Track button would install automatically within the history cart, but there are easy step demo on how to do it. Overall a great app Worth install within your store.

Paula

Jul 17, 2014  on Bigcommerce

Excellent - Great product. I really recommend it!

norma toraya

Jul 17, 2014  on Bigcommerce

works wonderful - great bonus for my customers! - Was easy to add to my Big Commerce shop and I love the ability to import csv files for other types of shipments (still fussing around with that part to make it easier to use). Love the friendly support too!

Andrew Marsteller

Jul 17, 2014  on Bigcommerce

Excellent App / Huge Help - After Ship was easy to install and setup. We are a small company that handles 99% of our orders online and it's very easy to download the UPS CSV and then import it. After ship saves our company time and money by handling the tedious task of updating tracking. It has also helped us become more efficient by showing us exactly where packages are and showing us how long they take to arrive. This is a must have app for any company that ships with any major carrier. Well done!

Robert

Jul 17, 2014  on Bigcommerce

Shipping Status Centralized - Enjoying the convenience of having my site's shipment statuses in one convenient place. Would love to see the ability to manage several sites from one dashboard (tabs, perhaps?) and to have the functionality extended to other marketplaces such as Etsy. Keep up the great work!

Bill

Jul 17, 2014  on Bigcommerce

Great Tracking! - I love the tracking interface that tells you exactly where your packages are (In Transit / Out for delivery / Delivered) at a glance. Simple to install and easy to use.

Bill Francisco

Jul 17, 2014  on Bigcommerce

All you need! - The home page has everything laid out perfectly and I like the Courier and Destination tallies at the bottom to see where my customers are and how they are having their orders shipped at a glance.Customers get updates to let them know the status of the shipping automatically which save me time looking up tracking information.The setup is easy with great instructions for people who don't know anything about Web design.All in all a great addition to your store!

Exclusive interior designs furniture

Jul 17, 2014  on Bigcommerce

john - I love the aftership I recommend it!!!!!!!!!

Rob

Jul 17, 2014  on Bigcommerce

So much better than BigCommerce notifications - We've been using AfterShip for quite a while now. The setup is easy. The support excellent. But most importantly our customers get accurate, timely updates on the progress of their package, saving us countless hours answering queries on the phone. The more info you give them the less they will complain about any delays.

AJ

Jul 17, 2014  on Bigcommerce

It's awesome! - It's great that our customer's can track their orders directly within our online store. The pricing of this app is fantastic, very cheap and on a PAYG basis.

Dan Widdis

Jul 17, 2014  on Bigcommerce

AfterShip app - I love it! Recently I've had several clients ask me for tracking and I would just eMail them the tracking number and let them track it themselves through UPS, FedEx or whatever - NOW my clients have another reason to re-visit my webstore!!! I put the tracking button right on the home page, I think it's ideal there so when new clients visit my store they know IMMEDIATELY we're a company that takes business seriously.Thank you AfterShip!Dan Widdis - Owner/FounderTenPlusPrinterCartridges.com

John Goldsmith

Jul 17, 2014  on Bigcommerce

The best shipping app there is - We have started using Aftership for our shipping. Our customers can now see all the facts about their delivery and we save lots of time. Now that Fastway - Australia has been added to your couriers we can now use Aftership for both Australia Post & Fastway deliveries,Really great information for our customers. Thank you!

David Ward

Jul 17, 2014  on Bigcommerce

Great product! - AfterShip is a great app which helps provide an Amazon-like shipping experience for our customers!

HY

Jul 17, 2014  on Bigcommerce

Super Useful App - Don't Know Why BC Didn't Have It 1st - Ok, so the app company did give me an incentive to write this review (free upgrade and $10 credit), but I can't deny that this app just does what it promises. Customers are happy as they can track their shipment with 1 click from their account. I might consider getting the paid version but the free one is already great. You think that BC would have included this functionality as a native app but as always we have to go to 3rd parties to get simple services like this

Jordan

Jul 17, 2014  on Bigcommerce

A slick and easy app. - This app is great. It's so slick on my site and gives customers so much information. It's a big hit.

GraciousDecor.com

Jul 17, 2014  on Bigcommerce

Easy to setup - Awesome app easy to setup.

Benedict

Jul 17, 2014  on Bigcommerce

Impressive - All the other apps have so many features that are beyond our organisation - this is perfect! And so easy to setup - my staff love it already!

justin booth

Jul 17, 2014  on Bigcommerce

WOW..... talk about making biz easier - Simple to use......... amazing fast customer service...... Saves me hiring an employee 20 days a week for 8 hours a day @ $15.00/hour

Mike

Jul 17, 2014  on Bigcommerce

Easy Setup - I found this easy to setup

G Miller

Jul 17, 2014  on Bigcommerce

Love It! - Aftership has made my job easier. I would recommend this product to any business

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