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Customer reviews: AfterShip Tracking

Develop by Preferred

The AfterShip Tracking app for BigCommerce helps merchants automate shipment tracking and improve customer experience. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Vikrant Bhosale

Jul 17, 2014  on Bigcommerce

Excellent add on for your store. - Very simple to use and has integration with bigcommerce so that the shipments are automatically imported. Very useful for my customers as they dont have to go to the courrer companys website. Aftership automatically identifies courrier company and gives r

Umar Saeed

Jul 17, 2014  on Bigcommerce

Looks Good - Easy to set up easy to use I would certainly recommend.

Keel

Jul 17, 2014  on Bigcommerce

Awesome Product - I just got start with Aftership but I love it already. This is an amazing and affordable product. The cost is minimum per week.

Biostar Organix, Healthcare Service

Jul 17, 2014  on Bigcommerce

great first start - i was loking for something like this

Bill

Jul 17, 2014  on Bigcommerce

Really cool idea - I'd never thought of a feature like this for my store, but it's a really neat thing that my customers appreciate a lot - plus it saves a lot of "please track my package" support requests!

David

Jul 17, 2014  on Bigcommerce

Saving Time - Wow, saving time and Money, great App

Melissa

Jul 17, 2014  on Bigcommerce

Excellent! - Aftership is easy to use, priced right, and has a great interface. It saves me so much time! I highly recommend it.

Dee

Jul 17, 2014  on Bigcommerce

Easy Setup - So easy to setup. And really easy to use

Sandra

Jul 17, 2014  on Bigcommerce

Good App - This app is very useful and make it much easier for my clients to track their orders

Brent Hazelton

Jul 17, 2014  on Bigcommerce

Very Clean Interface, extremely useful. - Awesome app. Very happy with it and it truly is free! Great layout, good features for free version.

Ira

Jul 17, 2014  on Bigcommerce

The best by far - This is by far the best app I have ever used. Customer service is outstanding and product features are exactly what every Internet retailer should be using. Highly recommended

Josh [Voluto]

Jul 17, 2014  on Bigcommerce

Excellent Product, Great Support, Easy to Use! - Setting up the app couldn't have been easier, and it's as massive time saver for both the customer and myself.I would absolutely recommend it, and the cost really is very minimal for the Pro version

Eugene Panrudkevich

Jul 17, 2014  on Bigcommerce

just added it - So far so good. Helps us track problem shipments before the customers contact us. Will be rolling out this app to support agents shortly.

Kim

Jul 17, 2014  on Bigcommerce

Aftership - Great add-on to my website!

Juliet H

Jul 17, 2014  on Bigcommerce

Great! - Works great!

Alan

Jul 17, 2014  on Bigcommerce

Very useful tools - I just try it recently and I can't stop using it. My customers give me a very good review on my tracking system. Its worth to pay.

Crankbunny

Jul 17, 2014  on Bigcommerce

just want i was looking for! - Set up is very easy and flexible for different storefronts. Looking for a way to send reminders to customers EASILY that there orders are "in transit" or "delivered." Love being able to look at all the tracking numbers at once. Thumbs up!

Radovan

Jul 17, 2014  on Bigcommerce

Love It!!!! - Ability to notify a customer when the shipment is out for delivery is a perfect feature.

Ryan

Jul 17, 2014  on Bigcommerce

Cool app - Love the app. Will save some time and keep me updated on delayed packages.

Howard

Jul 17, 2014  on Bigcommerce

Easy to Use - Simple to use and easy to setup. Allows you to see the status of shipments on one page and allows customers to easily check on orders.

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