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Customer reviews: AfterShip Tracking

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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

Melissa

Jul 17, 2014  on Bigcommerce

Excellent! - Aftership is easy to use, priced right, and has a great interface. It saves me so much time! I highly recommend it.

Dee

Jul 17, 2014  on Bigcommerce

Easy Setup - So easy to setup. And really easy to use

Sandra

Jul 17, 2014  on Bigcommerce

Good App - This app is very useful and make it much easier for my clients to track their orders

Brent Hazelton

Jul 17, 2014  on Bigcommerce

Very Clean Interface, extremely useful. - Awesome app. Very happy with it and it truly is free! Great layout, good features for free version.

Ira

Jul 17, 2014  on Bigcommerce

The best by far - This is by far the best app I have ever used. Customer service is outstanding and product features are exactly what every Internet retailer should be using. Highly recommended

Josh [Voluto]

Jul 17, 2014  on Bigcommerce

Excellent Product, Great Support, Easy to Use! - Setting up the app couldn't have been easier, and it's as massive time saver for both the customer and myself.I would absolutely recommend it, and the cost really is very minimal for the Pro version

Eugene Panrudkevich

Jul 17, 2014  on Bigcommerce

just added it - So far so good. Helps us track problem shipments before the customers contact us. Will be rolling out this app to support agents shortly.

Kim

Jul 17, 2014  on Bigcommerce

Aftership - Great add-on to my website!

Juliet H

Jul 17, 2014  on Bigcommerce

Great! - Works great!

Alan

Jul 17, 2014  on Bigcommerce

Very useful tools - I just try it recently and I can't stop using it. My customers give me a very good review on my tracking system. Its worth to pay.

Crankbunny

Jul 17, 2014  on Bigcommerce

just want i was looking for! - Set up is very easy and flexible for different storefronts. Looking for a way to send reminders to customers EASILY that there orders are "in transit" or "delivered." Love being able to look at all the tracking numbers at once. Thumbs up!

Radovan

Jul 17, 2014  on Bigcommerce

Love It!!!! - Ability to notify a customer when the shipment is out for delivery is a perfect feature.

Ryan

Jul 17, 2014  on Bigcommerce

Cool app - Love the app. Will save some time and keep me updated on delayed packages.

Howard

Jul 17, 2014  on Bigcommerce

Easy to Use - Simple to use and easy to setup. Allows you to see the status of shipments on one page and allows customers to easily check on orders.

Alain

Jul 17, 2014  on Bigcommerce

Love it - Easy to install with BC integration. The app looks great and is easy to use. Wished the Track button would install automatically within the history cart, but there are easy step demo on how to do it. Overall a great app Worth install within your store.

Paula

Jul 17, 2014  on Bigcommerce

Excellent - Great product. I really recommend it!

norma toraya

Jul 17, 2014  on Bigcommerce

works wonderful - great bonus for my customers! - Was easy to add to my Big Commerce shop and I love the ability to import csv files for other types of shipments (still fussing around with that part to make it easier to use). Love the friendly support too!

Andrew Marsteller

Jul 17, 2014  on Bigcommerce

Excellent App / Huge Help - After Ship was easy to install and setup. We are a small company that handles 99% of our orders online and it's very easy to download the UPS CSV and then import it. After ship saves our company time and money by handling the tedious task of updating tracking. It has also helped us become more efficient by showing us exactly where packages are and showing us how long they take to arrive. This is a must have app for any company that ships with any major carrier. Well done!

Robert

Jul 17, 2014  on Bigcommerce

Shipping Status Centralized - Enjoying the convenience of having my site's shipment statuses in one convenient place. Would love to see the ability to manage several sites from one dashboard (tabs, perhaps?) and to have the functionality extended to other marketplaces such as Etsy. Keep up the great work!

Bill

Jul 17, 2014  on Bigcommerce

Great Tracking! - I love the tracking interface that tells you exactly where your packages are (In Transit / Out for delivery / Delivered) at a glance. Simple to install and easy to use.

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