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Customer reviews: AfterShip Tracking

Develop by Preferred
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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

rob...net

Dec 28, 2014  on Bigcommerce

Good App -

Gives customers easy tracking capabilities!

sto....uk

Dec 27, 2014  on Bigcommerce

Excellent! -

Our customers love it - great app!

hor...com

Dec 22, 2014  on Bigcommerce

Review -

Nice app... Downloaded and trying it.. but reeally worth

mic...com

Dec 17, 2014  on Bigcommerce

Great -

Wow. This is a great App! It's awesome that i have integrated this in matter of a click with this functionality. Thanks. 

tom...com

Dec 17, 2014  on Bigcommerce

Great Free App for BigCommerce -

This app is great because it lets you add a tracking app so you customer can track their package straight from my website!!! I recommend this app. 

ste...com

Dec 16, 2014  on Bigcommerce

Well done -

I really enjoy this app so far. It looks very promising. AfterShip offers a good way to manage shipments. Recommend. 

Daniel Nunney

Dec 15, 2014  on Bigcommerce

Better than Bigcommerce default shipping notifications -

Much better than the Bigcommerce default shipping notifications. With BC an order is just "shipped", with Aftership you can give detailed messages when a label is created, when a package is in transit, out for delivery and delivered, among others. So far so good with this app.

yeh...com

Dec 13, 2014  on Bigcommerce

Cool app with cool team! -

This is the only app we loved. thanks!

rfr...com

Dec 06, 2014  on Bigcommerce

AfterShip -

Agree and confirm wht Dee says abut AfterShip, It is easy to install & customize, and the support is very good as well. Aftership really care , and are available with sincere back-up. Im preaty happy so far...

sfo....dk

Dec 02, 2014  on Bigcommerce

Great App -

It's very simple to use and the guides for it are easy to understand!Thank you for a great product! (^ - ^)/

Sean Bramlett

Nov 30, 2014  on Bigcommerce

Excellent Customer Service............. -

If you ever have a problem with this app, just ask for assistance, it's usually a quick fix........This is a good app to keep the shoppers updated with what is going on with their packages especially.Kudos!

Sean

sun...com

Nov 23, 2014  on Bigcommerce

App Review -

I agree and strongly advise the use of this app. You can track all your shipments through it and don't need to open excess tabs otherwise to do so. Its very simple and straight forward to use!

onl...com

Nov 22, 2014  on Bigcommerce

perfect -

Fantastic tool.. works perfect

Monique Fordyce

Nov 21, 2014  on Bigcommerce

So far so good!! -

This app makes it so easy to track all my orders seamlessly. No more searching for lost orders etc... this let me see it all at a glance.

par...com

Nov 06, 2014  on Bigcommerce

great -

very good!

joe...com

Nov 04, 2014  on Bigcommerce

Fantastic -

Had issues getting the tracking info to display on the order details page due to the template being used, but that's the fault of the template, not the product. Overall, a fantastic service.

nad...com

Oct 28, 2014  on Bigcommerce

very good -

very good

mar...com

Oct 24, 2014  on Bigcommerce

Features which we would like to have since launch -

AfterShip helps us to realise the parcel-tracking feature which we would like to have since our website launch! Easy-to-use, clear instructions, step by step implementation and more! Will be upgrading to the premium plan for more features set!

m b

Oct 12, 2014  on Bigcommerce

A Powerful Time Saver -

Installation was easy. This app is a must have for tracking orders, especially if you have a great deal of orders in transit at the same time. Instead of opening each order and checking tracking, this interface allows you quickly to check all orders.

gre...com

Oct 08, 2014  on Bigcommerce

Great app -

I highly recommend everyone get this app to keep track of all your shipments.

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