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Customer reviews: AfterShip Tracking

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Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

sco...com

Oct 06, 2014  on Bigcommerce

AfterShip -

We are very excited to get rolling with AfterShip - all of the possibilities and convenience of all this information in one place is amazing!

elo...com

Sep 30, 2014  on Bigcommerce

Good choice! -

Easy to set up easy to use I would certainly recommend if you use more than one shipping company.

Phil Eisaman

Jul 17, 2014  on Bigcommerce

Great Product - I enjoyed setting this up. What a great concept and easy to use platform! I only wish that the URL for the tracking can be pushed to the "your order has shipped" email. When this happens a 5th star is in order.

Dee

Jul 17, 2014  on Bigcommerce

excellent support - After ship was easy to install & customize, and the support is very good as well. Aftership really care , and are available with sincere back-up.

Will

Jul 17, 2014  on Bigcommerce

Great Product - AfterShip is very easy to setup and install. The seamless integration with BigCommerce is a benefit. This is a great way to view your current shipments instead of clicking on each one (the way we have done it in the past - or learn about it from our customer). I wish that the integration would have the ability to tie back to the My Orders page, to show the tracking information on their profile. But, they do offer the ability to easily create a webpage to provide the shipping information.

Alan

Jul 17, 2014  on Bigcommerce

Hassle Free Installation - Very quick and easy to set up.

THERESA MORGAN

Jul 17, 2014  on Bigcommerce

VERY NICE - GREAT APP

Aria Norton

Jul 17, 2014  on Bigcommerce

Works good so far! - I just downloaded this app for our shop. I was curious and I didn't want to leave a review until I had orders to ship out. And the verdict is I really like this app, it adds convenience for our customers and really does the tracking FOR them. My only suggestion is that it should update more often instead of every three hours.

Muthiah

Jul 17, 2014  on Bigcommerce

It's easy to use - It's easy to use but I feel expensive for small business.

Robert

Jul 17, 2014  on Bigcommerce

Slick Tracking App - Information is always good to have, especially in eCommerce. AfterShip gives us a convenient and professional looking resource to make sure our shipments are getting where they're supposed go and arriving when they're supposed to be there.

Creative Laser Solutions

Jul 17, 2014  on Bigcommerce

Nice - We were looking for some sort of app like this to allow customers to track their shipments without having to go to a different site. It's nice to have that option.

John Goldsmith

Jul 17, 2014  on Bigcommerce

Excellent! - This is a great app and installs very easily into BigCommerce. It works very well with Australia Post and is a good feature for our customers however it doesn't support our main freight company. Hopefully it will in the future.

rya...com

Feb 26, 2014  on Bigcommerce

Simple, Easy -

This app is amazing, it lets me see where all my shipments are in one easy view, keeping myself, and more importantly, my customers up to date.

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