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Customer reviews: AfterShip Tracking

Develop by Preferred

Reviews (362)

Overall rating
4.6

What Merchants Think

Overall, merchants find "AfterShip Tracking" to be a highly beneficial app that enhances customer service by providing comprehensive tracking solutions. Many appreciate its user-friendly interface, and the availability of support representatives is often praised. Merchants highlight the app's integrated functionality with BigCommerce and its ability to streamline processes, reduce customer service inquiries, and improve customer satisfaction. However, there are some criticisms regarding certain functionalities and support responsiveness.

Key Strengths

  • Exceptional customer service, with particular praise for individual representatives.
  • Seamless integration and functionality with BigCommerce.
  • Ability to provide customers with real-time shipment updates, reducing customer inquiries.
  • A user-friendly interface with customizable features for branding opportunities.
  • Useful notifications about delivery exceptions to enhance proactive customer service.

Common Concerns

  • Occasional technical issues, such as synchronization problems with BigCommerce.
  • Limited support for certain carriers, particularly in the UK.
  • Some merchant concerns about the responsiveness and effectiveness of customer support.
  • Costs associated with additional features and functionalities deemed high by some users.
  • Difficulty in dealing with customization limitations in branding options.

Final Thoughts

"AfterShip Tracking" is broadly well-received for its functionality and customer service, proving to be a useful tool in the eCommerce space. While it has some limitations, especially concerning technical glitches and support responsiveness, the app generally delivers on its promise to enhance shipment tracking and improve customer satisfaction. For many merchants, its benefits significantly outweigh its drawbacks, making it a recommended choice for improving customer experience.

vid...com

Sep 29, 2016  on Bigcommerce

Looks Good - Very easy install/setup, will be testing this out with our store - looks very promising and likely to save a lot of time in the shipping dept.

sou...com

Sep 09, 2016  on Bigcommerce

Love this - This product makes it easy to keep my customers informed of their shipments!

the...com

Sep 08, 2016  on Bigcommerce

love - i love this app. ive been using it for a while now! such an easy to use app

bri...com

Jul 14, 2016  on Bigcommerce

Great App - We are in the process of starting up our website, I haven't yet had the ability to take full advantage of the AfterShip app, but from what I can tell so far it is a great tool and addition to our website. I love that the app is fully integrated with BigCommerce, and love having all these tools to make the shopping experience for our customers better. Will update with 5 stars when I can fully test all the features.

Preston

Jul 05, 2016  on Bigcommerce

Easy to use - Easy to use, very nice for customer updates. It's just to bad they charge per order instead of a month charge, it can get expensive.

Replica Lights Admin

Jun 29, 2016  on Bigcommerce

Convenient and nice looking interface - Convenient and nice looking lnterface but would be nicer to have own logo. Thanks.

mik...com

Jun 28, 2016  on Bigcommerce

Easy to use - Easy to use, easy to set up and customers like it.

sea...com

Apr 08, 2016  on Bigcommerce

Great App -

Great App! Impressed at how well it works!. 

cit...com

Mar 05, 2016  on Bigcommerce

So far so good -

Just installed aftership and so far so good. Was easy to set up and seems to work as advertised. Only giving 4 stars because I haven't had it long enough to give it 5.

jmt...com

Feb 14, 2016  on Bigcommerce

Review -

Ease of use and easy install and setup.

ahe...com

Feb 04, 2016  on Bigcommerce

Great App -

Great app. Easy to set up and easy to use. Great for any ecommerce site.

vap...com

Jan 27, 2016  on Bigcommerce

Initial Review -

So far so good.  I thihk this app will end not only providing convenience but will actually save my company money.  Awesome product.

lmw...com

Jan 13, 2016  on Bigcommerce

Easy to Install -

I installed aftership over the weekend. I added my first tracking number today. It was easy to use and the tracking information promptly loaded into the app.

adm...com

Nov 29, 2015  on Bigcommerce

Easy to set up, handy app -

This was easy to set up and we get less customer inquiries regarding shipping status. Especially great during the holidays! Only wish the pre-populated tracking could be in an easier location so the customer could find it easier when looking up past orders. Then it would get 5 stars.

Howard Case

Nov 28, 2015  on Bigcommerce

Exceptional App -

Seasonal crunch of hundreds of orders going out at once, AfterShip has made tracking shipping so, so much easier.  Would love to see an update/fetch button to bring in all new orders with tracking numbers from BigCommerce, but other than that it is pretty complete, with a simple,clean UI.

top...com

Oct 10, 2015  on Bigcommerce

Nice !!!!! -

Loved the easy of setup. Install and cutomization was easy.

pay....au

Sep 30, 2015  on Bigcommerce

Good -

Good app, and easy to use. Was a little difficult setting up but after set up was done its been good :)

aer...com

Jan 16, 2015  on Bigcommerce

Clean Interface -

I like the clean interface of Aftership. I also like that there is a free version that will work for most small businesses until you'd like to upgrade. I've tried Aftership on a woocommerce site and liked that it just integrated right into our customers order history page so when it came to BigCommerce, this app was a no-brainer to use.

alh...com

Nov 26, 2014  on Bigcommerce

Cool App -

I recently introduced this easy to install and user friendly app to my customers thru my web store.So far response has been very positive.Very useful in sense,as my customers don't have to jump to different web sites to track their shipments.

cha...com

Nov 01, 2014  on Bigcommerce

Very impressed! -

Just installed this app two days ago and already received a shipping alert showing an incorrect address which allowed us to be proactive and jump on this right away. Great product, easily installed and provides a level of visibility on our shipments that we were lacking. Highly recommended.

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