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Customer reviews: Advanced Shipping Rates Manager

Develop by Preferred

Reviews (168)

Overall rating
5

What Merchants Think

The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.

Key Strengths

  • Cost-effective with a wide range of features.
  • Outstanding customer support with personal attention.
  • Ability to handle complex and customized shipping scenarios effortlessly.
  • Real-time carrier integration and flexible rule configurations.
  • Seamless setup and integration experience.

Common Concerns

  • Initial setup can be perceived as complex without support.
  • Some merchants find the features overwhelming initially.

Final Thoughts

The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.

nan...com

Apr 18, 2022  on Bigcommerce

Can't Live Without It - We've worked with King Webmaster for years, and they never let us down. Not only do they have a great produt with Advanced Shipping Manager, but they have top shelf support too. Whenever we need them they respond immediately. And again, the product itself is great. It gives us the granular customization ability we need when it comes to shipping settings. What ships for free, what doesn't, where does it ship from, what shipping methods can it use, and on and on. I really can't imagine running our website without it. Here's hoping their other app, Promo Manager, makes its way onto Big Commerce too!

sal...com

Apr 11, 2022  on Bigcommerce

EXCELLENT COMPANY FOR YOUR SHIPPING APPS - I finally found a company that knows what they are doing when it comes to shipping. CHEAPER AND BETTER I had 2 others before that were terrible. One never got back to me Ship Station and the other Shipper HQ i oost over $700 in lost shipping fees because of them and pulled them off my site. Constat issues Advanced got them Burt called me set me up took 30 minutes works great with the correct rates. asy to use and burt conatcts me all the time to see if everything is OK HIGHLY RECOMMEND ADVANCED SHIPPING Thanks Burt

aar...com

Apr 04, 2022  on Bigcommerce

Great Product and Great Support - We have two instances of Advanced Shipping Manager between two of our websites. It has provided us with the flexibility we need to provide consumers with expedited shipping options that work with our lightning pull system. Support has always been stellar and responsive.

dev...com

Mar 21, 2022  on Bigcommerce

Great Robust Shipping App - Amazing app that delivers a great customer experience for the user. Support is second to none which for a business critical app is a must!

agr...com

Mar 10, 2022  on Bigcommerce

Great Support and Very Customizable - We have had great support from these guys, and the product is very customizable for our fairly niche shipping needs. We ship nationwide via LTL and have quite a few custom shipping rules that they helped us create to completely satisfy our needs.

jsb...com

Mar 10, 2022  on Bigcommerce

Stable and Reliable - So far working great, pulls rates for FedEx just fine, combines extra fees if needed and much more! Great support, they got me set up right away and are fast to answer questions, and they'll always schedule a support call with you if you hit a wall on something. Good work guys!

lev...com

Mar 09, 2022  on Bigcommerce

Greet Product and Best Support! - We decided to you this app as ASM did a customization for us to block addresses in addition to providing the shipping rate for our new BC store. Burt has provided the best customer service and very easy to communicate with in a very timely matter. Its rare to find this kind of customer service! We are very happy with them and look forward to continuing to do business with them

ave...com

Mar 08, 2022  on Bigcommerce

Advanced Shipping Manager - I have been using this App for over 20, years does everything we want. They are very responsive to our needs. We have ASM integrated with our Avatax, very happy with KingWebmaster, they get the job done!

ovi...com

Mar 08, 2022  on Bigcommerce

Since 2011 - We are new to Big Commerce but have been with ASM since 2011. Their customer service is outstanding and you always get personal attention. When taxes were added they were right there with a solution! I can't recommend them enough!

web...com

Mar 03, 2022  on Bigcommerce

Just pure excellence - Let me just tell you that if you need a shipping manager app that helps you calculate live rates(among other things) then this is it. Support at this company is top notch. The price is good and the software works. It is also easy enough to set up. The same can't be said for the "HQ" :()

dan...com

Feb 23, 2022  on Bigcommerce

10 out of 10 - The team at ASM is top notch. They ACTUALLY CARE about any issues and come up with solutions to solve it. We couldn't do business without them.

bra...com

Feb 21, 2022  on Bigcommerce

Fantastic Support and App! - This app is a great alternative to some of the other, more expensive apps out there. The support that's included is second to none. Their team wants to make sure that ASM is doing everything that you need it to do in order to maximize your and your customer's shipping experience.

ing...com

Feb 16, 2022  on Bigcommerce

Support is phenomenal - This support for this app has been nothing short of excellent. We've had some intresting scenarios and I feel that Burt has been on top of it with immediate emails, quick calls, you name it. The app does everything that MUCH more expensive apps do.

tob...com

Feb 08, 2022  on Bigcommerce

Like the app- Love the support! - We have some pretty tricky shipping scenarios that we struggled with for quite some time. Burt and the crew at Advanced Shipping Manager were excellent to work with. They were readily available via phone and email while we got the app setup and functioning just right. We love this app and have only one regret- That we didn't find them a few years earlier!!

gcl...com

Feb 04, 2022  on Bigcommerce

Excellent application and support - The team and the application are great. Set-up is easy enough and their add-ons make this the best shipping management application on the bigcommerce platform by far. The delivery estimate and other add-ons can pay for themselves.

sal...com

Jan 21, 2022  on Bigcommerce

Great Addition! Excellent Support! - ASM with a great system making shipping options very flexible! Burt & Dan have been great support!

pam...com

Jan 21, 2022  on Bigcommerce

Advanced Shipping Manager - We have been using ASM since 2010. In those 11 plus years the system has never left us down. Many times we reached out to them for help with our own issues and they revamped their system to help ours. Dan and his team are quick to respond to technical issues and suggestions. Their team is very knowledgeable of their customers and store operations. We give them 5 plus stars!

chr...com

Jan 18, 2022  on Bigcommerce

Ultra flexible platform with excellent support - ASM built an awesome rule-based matrix that makes the platform ultra flexible. If there's an unusual use case you have in mind, ASM can likely accommodate it, often right out of the box before add-ons. Then there's the support. It's been hands down the best support I've received across multiple vendors while building our new eCommerce site. They begin by taking care of the initial set up for you based on your business needs; this includes connecting to shipping services and setting up rules for each one. Then they'll help you tweak it from there into exactly what you need. They respond quickly to your questions and follow through until an issue is handled to your satisfaction. We had a lot of shipping challenges in implementing eCommerce into our business and the ASM team was with us every step of the way. Thanks!

jay...com

Jan 13, 2022  on Bigcommerce

Excellent product- Highly Recommended - We have been using ASM for a while now. We evaluated and tested other providers initially and finally switched to ASM. I must say - Hands down ! the guys at ASM are some of the most responsible, responsive people i have worked with. if you are looking for effortless setup, responsive support, help with workarounds to do what you need to get achieved .. this is the right app for you. They go the extra mile every time !!!

aus...com

Dec 21, 2021  on Bigcommerce

Excellent Shipping Estimator - Great shipping manager, we switched from ShipperHQ earlier this year as it did not include necessary features we require. Advanced Shipping Manager was incredibly easy to setup, although there were some bugs in their app, once contacting support they were able to be fixed in a few hours which was amazing. We've been running the app for approximately 3 months now and it's been great, not a single issue has been found. We are now using ASM on another store which has also replaced ShipperHQ. Thank you Dan and your team for helping us switch over!

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