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Customer reviews: Advanced Shipping Rates Manager

Develop by Preferred

Reviews (168)

Overall rating
5

What Merchants Think

The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.

Key Strengths

  • Cost-effective with a wide range of features.
  • Outstanding customer support with personal attention.
  • Ability to handle complex and customized shipping scenarios effortlessly.
  • Real-time carrier integration and flexible rule configurations.
  • Seamless setup and integration experience.

Common Concerns

  • Initial setup can be perceived as complex without support.
  • Some merchants find the features overwhelming initially.

Final Thoughts

The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.

ari...com

Nov 10, 2022  on Bigcommerce

Good Streamlined Shipping App - Advanced Shipping Manager (ASM) is a good user friendly shipping App. There are a lot of choices out there and ASM does a good job getting small businesses up and running with ecommerce shipping. Support is good and support team is responsive.

inf...com

Nov 03, 2021  on Bigcommerce

Affordable Option That Works Very Well - We highly recommend Advanced Shipping Manager. They are affordable and offer many features that the native BigCommerce platform does not. Support is consistently available and has never failed to help us achieve our goals.I left a four star review because workarounds have been required but that's mostly due to BigCommerce, not ASM. For example, you cannot check the free shipping checkbox within a product page or whatever you have set up for that product in ASM will be overridden by BigCommerce. Therefore, we've had to implement additional third party apps just for customers to see that products ship for free.

adm...com

Oct 27, 2021  on Bigcommerce

Overall Good Experience - We've had ASM running on our site for just a couple of weeks. So far it's doing what it is designed to. Overall we're happy with it. It took us a while to implement the system and ASM's service team was helpful in doing so. The only criticism I have is that response times to get things resolved have been longer that we would have preferred. I'd recommend them to another company searching to give customers real time shipping options.

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