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Customer reviews: Advanced Shipping Rates Manager

Develop by Preferred

Reviews (168)

Overall rating
5

What Merchants Think

The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.

Key Strengths

  • Cost-effective with a wide range of features.
  • Outstanding customer support with personal attention.
  • Ability to handle complex and customized shipping scenarios effortlessly.
  • Real-time carrier integration and flexible rule configurations.
  • Seamless setup and integration experience.

Common Concerns

  • Initial setup can be perceived as complex without support.
  • Some merchants find the features overwhelming initially.

Final Thoughts

The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.

apa...net

Aug 17, 2022  on Bigcommerce

Everything a store could need at a great price! - We've used ASM for many years now on another platform and loved their features. When we decided to move to BC this year with three of our stores ASM walked us through the shipping setup transition in no time at all. Their speedy, reliable customer support and helpful team made it a stress-free experience and we were up and running so fast! We've never had an issue they couldn't find a solution for. We highly recommend them!!

ale...com

Aug 16, 2022  on Bigcommerce

Solved All Our Shipping Woes - This app immediately allowed us to solve our shipping issues and get accurate rates displayed in cart. Setup was easy and the customer service is second to none. Burt helped us get everything dialed. Would definitely recommend over ShipperHQ

abr...com

Aug 11, 2022  on Bigcommerce

Burt and Dan are my heroes - Burt and Dan are amazingly helpful. We had a huge error in getting the shipping rules to take effect. Burt was on the phone with me on and off for hours, helping me troubleshoot our CSV and shipping rules. He was right there with me every step of the way and figured out the problem after working so hard. If it weren't for ASM and your amazing support, I wouldn't have a job right now! So so grateful for y'all and can't thank you enough. Thank you thank you thank you.

mit...com

Jul 12, 2022  on Bigcommerce

Unbelievably Good Service - The guys at ASM have done a remarkable job helping us get our website running smooth with ASM running the shipping work. Their pricing and care absolutely embarrasses ShipperHQ, who wanted to charge us several hundred dollars for an hour of technical support. For powerful and extremely modular shipping calculation, ASM is the only option you should consider.

inf...com

Jul 11, 2022  on Bigcommerce

Great App & Service - The support team was extremely helpful setting us up and willing to teach us how to set all the rules up. We have many different scenarios and rather complicated shipping demands and ASM was the only app that could handle all of our requests. We've had it for about 7 months now and if there is ever a issue the support is quick to jump on a call or email and fix the issue. Great Company!

inf...com

Jul 08, 2022  on Bigcommerce

Extensive Shipping Customization Possible! - ASM has provided us with the ability to really customize all of our shipping methods for our customers. Excellent support has been available!

spg...com

Jun 29, 2022  on Bigcommerce

Dan is the Man - I had a really complicated order for Dan and he absolutely pulled through for me! He was able to create shipping rules for all different types of bundles of products. He was super helpful and listened closely even though I didn't really know how to describe everything I needed. Big big thank you to Dan and ASM for setting up our shipping to what we need it to do!!

bus...com

Jun 28, 2022  on Bigcommerce

A MUST HAVE APP!!!! - HIGHLY RECOMMENDED APP FOR E-COMMERCE SITES! Advanced shipping has been so valuable to my business and has helped us with our bottom line. Perfect for real time shipping rates and shipping customization. The customer service is amazing and always available. They even walk you through set up and continue to be available after installation and help with any customization needs. So many apps have no customer service and are impossible to get a hold of... but not advanced shipping. They are always friendly and its super easy to speak to a live person! It's been a game changer :)))

inf...com

Jun 21, 2022  on Bigcommerce

Extremely detailed shipping options and FANTASTIC support - We use multiple shipping options and require a variety of shipping restrictions and rules. Advanced Shipping Manager exceeds all of our needs and the on-boarding staff/tech support has been invaluable! Highly recommended!

pro...com

Jun 21, 2022  on Bigcommerce

The Software is GREAT, but the PEOPLE behind it are AWESOME! - Our shipping is extremely complex because we dropship some products and ship others out of our shop and the dropship products are cheaper to ship than our rates are. Dan listened to me for about ten minutes then said, "No problem, do this and this, call us back and we got you" and they did. Burt was AWESOME, helping us with every little nuance of our shipping needs and didn't stop until he had it right. The one thing I've noticed about these apps is that if the people behind them give great support its worth going with them over something else. SUPPORT IS EVERYTHING and these guys have it down! I don't think there's anything they couldn't figure out. You have to be crazy not to consider these guys. I just want to say thanks to Dan and Burt for helping so much and making it happen in such a short period of time. THANKS!

car...com

Jun 03, 2022  on Bigcommerce

Incredible how detailed you can get - Our shipping needs are REALLY complex, we use FedEx sometimes but mostly a couple Freight companies, we ship to commercial, residential, and even military bases sometimes. We charge per pallet, but some items can't stack on each other, we allow customer to use their own accounts etc. So Many complexities yet, I can put this info in. And Shout out to the GOAT Burt. Seriously ALWAYS willing to help figure things out and trust me I reach out a lot. Five Stars for Burt alone. lol

rfo...com

May 20, 2022  on Bigcommerce

Hands Down the Best Shipping Software on the Market - Your app is great and your service is hands down the best I’ve experienced in the software world and that is saying a lot. I’ve been in IT for 25 years! Keep doing what you’re doing!

sal...com

May 18, 2022  on Bigcommerce

ASM Rocks! - i've been with ASM for years now and they always are easy to work with and great customer support - highly recommend them

jua...net

May 17, 2022  on Bigcommerce

Happy with my selection - great to do business with and very helpful with tech support. We are extremely happy with this app. Great customer service from vendor. Have been doing business with KWM for a long time.

jim...com

May 10, 2022  on Bigcommerce

Highly recommended - We have been with Advanced Shipping Manager for many years. Their customer service is outstanding and you always get personal attentionAlso they want to make sure that Advanced Shipping Manager is doing everything that you need or want it to do.

all...com

May 09, 2022  on Bigcommerce

Great Shipping App - We have been using Advanced Shipping Manager for years. It's a great app that can do many things! Best thing is you can work with the developer to customize it to your own needs. I highly recommend this app. It's simple to install and use.

joh...com

Apr 27, 2022  on Bigcommerce

Does It All - New to BigCommerce, we signed up for the other HQ solution. I wish I'd known about ASM sooner. ASM is easy to set up and has more features for the same price point. It really lets you dig down and set the rules to be exactly what is needed. Support is MUCH better than the others and always helpful. Because of the way the integration is set up, you can also use other shipping rules such as Zonos. Just sign up and stop worrying about shipping.

dou...com

Apr 22, 2022  on Bigcommerce

A++ Shipping Solution & Responsive Support - We've been a partner of ASM for over 10+ years. One of the best shipping solutions on the market hands down. Reliable and responsive support for all 10+ years of service. Will continue to use and recommend to my colleagues for any on-site shipping needs. Thanks ASM! A+

sar...com

Apr 20, 2022  on Bigcommerce

Great Service - When beginning to work with BigCommerce, we integrated with Shipper HQ but encountered a number of problems getting it to function properly. The functionality that we need is basic but could only be achieved with a more advanced version of Shipper HQ which comes with a big price tag. We found ASM and we were able to do everything we wanted and more at a lower price point and with much better customer service. When new questions or needs have arisen, they have been prompt to help and ensure that everything is working properly. I highly recommend working with Advanced Shipping Manager.

cha...net

Apr 18, 2022  on Bigcommerce

Much better than Shipper HQ - We initially made the mistake of working with Shipper HQ. The customer support was shoddy, and the rate structure was never properly installed. After most of $1000 lost in fees and incorrect shipping charges, we found Advanced Shipping. They took the time to set us up properly, and their support has been exceptional. Don't be fooled by fancier marketing. This is a much better service for BigCommerce.

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