The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.
The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.
Very good application - It has many options, to be able to customize several types of shipping at the same time and the support is incredibly good Burt is the person you need if you need to configure anything, very good app
Best App for Shipping estimates - I found ASM as the most sophisticated yet most cost effective solution available on the Big commerce. Their customer support is amazing and they are always available to troubleshoot or resolve any shipping related challenges that I come across while setting up the application. This is also the only solution which can manage 300+ shipping origins without much hassles.
Great app and even better customer support - I have tried several apps for shipping and ASM is the only one that allowed me to configure the shipping rules the way I needed them. Customer support is also top notch with lightening quick response times and solutions. I very rarely take the time to review software and apps because they usually don't meet my needs, but ASM has exceeded all of my expectations. Great app!
Lots of Features and Functionality Under the Hood - Had a lot of complicated shipping issues to solve and Advanced Shipping Manager had solutions to them. The best support team helped me as a user understand the system and figured unique solutions for my company. Particularly Burt was very pleasant to interact with.
Excellent app for complex shipping rates and zones - We at Flexx love this app and we were using it for over 2 years now. Enable you to set all different matrix such as remote post area codes, dangerous goods shipping (lithium ion batteries) etc.. We also have integrated live quotes from DHL and Fedex, very important for correct rates quotations. The app just set up and forget about it, it simply works. Their support is excellent, they always reply as soon as they can and help you with any settings you need. They always go extra mile to make you happy. We actually love this app so much, that we are migrating our shop from Bigcommerce to Shopify and install this app in our Shopify store too. Again, their support transferred all our settings over. Do not hesitate to get this app. It is a must especially for shops with complex shipping options and diverse merchandise.
Excellent Serice - Amazing customer support. You don't get this everyday anymore. Burt was exceptional with our new Ship Station rate integration. Thank you!
Great Product & Support - We've been working with ASM over the last year and very pleased with the product and support we receive. We chose ASM because it is hands-down the most robust shipping calculation product for BigCommerce, and the ASM support team has aided us in every step of the way with the setup and usage of their product. Highly recommend!
Fantastic App & Support - I can't praise the Advanced Shipping Manager app for BigCommerce enough! Our online store specializes in perishable products, and finding a shipping platform that caters to our unique needs was a real challenge until we discovered ASM.Burt, the support rockstar, guided us through the setup process and ensured that our custom calendar integration was flawless. The ability for customers to select their preferred delivery date was integral to our go live. This feature alone sets ASM apart from other shipping platforms on BigCommerce. If you're running a BigCommerce store and especially if you deal with perishable items, do yourself a favor and download the ASM app. It's a game-changer that simplifies the shipping process and enhances customer experience. Can't wait until we unveil our version 2.0 calendar. Kudos to ASM and Burt for providing a top-notch solution! I can't recommend them enough for your eCommerce store.
Great Product with Exceptional Customer Support - We struggled for years and used many other apps to help our company with the best shipping options and every app we used fell short. We found Advanced Shipping Manager to be everything we needed and more with one price, not having to be charged on every extra thing, since main features are included. Advanced Shipping Manager offers a ton of shipping features tailored to meet each businesses needs from real-time carrier integration, distinguish between residential, or business addresses, to flexible shipping rules using all major shipping carriers, block shipping to PO Boxes, and much more. Advanced Shipping Manager basically adds back missing customizable options to fit your shipping specific needs, picking up were Bigcommerce left off in pre-order shipping functionality.Whenever you have an issue or need help implementing a new feature the their customer service is the best compared to other apps in the app store these days. In an era where it is difficult to speak to someone, you get a human when calling ADM customer support line, which you do not see anymore which causes delays when there are issues. Highly recommended for any business seeking to streamline their shipping operations and enhance customer satisfaction, and deliver exceptional service to their customers.
So great! - So, if you don't know already, there are apps that handle the pre-order shipping functions (like delivering the shipping quotes to your Bigcommerce shopping cart) and other apps that handle post-order shipping functions (like printing out the shipping labels). We were using ShipStation for both, but their pre-order shipping functionality is VERY limited and it was making us crazy. Advanced Shipping Manager handles the pre-order side and does a great job at it. It can do all the things we've always been wishing ShipStation could do and so much more! We're still using ShipStation for the post-order stuff, but if you're frustrated with your shipping options functionality in your Bigcommerce shopping cart as we were, I highly recommend getting Advanced Shipping Manager for your pre-order functionality. It's worth every penny!
Great Service and Capabilities - We just started using ASM for shipping fees on our website. Their customer service is unmatched. They helped us create all the necessary shipping rules we require as a demo to show us how ASM can fit our specific needs. Being able to include or exclude certain zip codes is a great feature that was missing from our previous shipping fees. I have high hopes that ASM will continue to be used on our website as we grow and need to adjust our rates accordingly.
Works well - We have been using ASM for a little over a year now. It works well and they have good customer support when you have issues.
Works incredibly well - We've been using ASM for a few years now and it has always worked very well for us. We sell items that we need to restrict by state and this is the perfect solution. Every time we've had questions, support answers them very quickly. Highly recommend.
They have the patience to help anyone! - We've been using Advanced Shipping Manager (ASM) for over two years now. It was the best move we made.Our shipping rates before were all over the place, frustrating customers, and losing orders. Once we implemented ASM, the complaints and losses stopped straight away, it was brilliant.More recently, I've been working to address our LTL shipping rate options, and to say I tested the patience of ASM support team must be an understatement. I'm not technical, so really needed the easy route. I got just that, they walked me through the process and LTL rates appeared on our website, and the big orders have started coming in.I always read the reviews and I'm as skeptical as the next person, but ASM turned out to be a great choice.
Handles complexity easily. Wonderful service. - We have products that have different shipping requirements - some with extra charges - some can't be shipped by air, etc. Advanced Shipping Manager has easily handled all the things we've thrown at it giving our customers choices they didn't have before. Great program. And I haven't even mentioned how good the service is. Highly recommended.
Great Shipping App and Support - Trying to combine FedEx shipping (free shipping) along with truck ship items (not free shipping) was a major problem. Advanced Shipping Manager was able to get the job done at a single fixed cost and with outstanding service. The flexibility is amazing.
The Best Shipping App - We struggled and used many apps to supply our company with the best shipping options and every app we used fell short. We found Advanced Shipping Manager to be everything we needed and more with one price, not having to be charged on every little upgrade or extra thing we needed to service our customers. If you want the best customer service hands down with one on one help and the best shipping options with one fee, then Advanced Shipping is the app for your store. I know it was for me!
Great Support and Versatile App & Calculator - I have been working with the team at ASM for the past six weeks and am very impressed with the app and support. Not only does the company provide a shipping app, but it also has a customizable product page shipping estimator. After weeks of research, I did not find any other app to offer both. Our company, Boat Specialists, has complex shipping needs that include a large volume of freight shipping. We previously used ShipperHQ, and our shipping options were extremely limited, and we were never able to implement what we wanted to. With ASM, we were able to accomplish our shipping goals at a fair price in record time. I highly recommend Advanced Shipping Manager.
Great Support & App - Definitely the best shipping calculation choice for us. We ship many different sizes and types of items, some ship free, some need to be quoted first, some can nest, some go LTL--ASM can handle all these things and more. We can control which shipping options are shown to a customer on a per item or customer group level, charge additional to cover drop ship fees and boxes, and designate items that should ship by themselves. We haven't taken all the options they offer but will likely add a bit more to fine tune our shipping and to begin shipping into Canada on a regular basis. The other services suggested by Big Commerce were WAY more expensive than ASM, so this is saving us quite a bit of money. As if that weren't enough, the service from ASM is top-notch all the way. Response is extremely quick, and issues/questions are addressed promptly. Recommend highly--no reason to pay more elsewhere. This is one of the few aspects of our conversion to the Big Commerce platform that has NOT ended up costing us more money than anticipated and is relatively effortless once set up. Thanks so much!!
Great App & Support - We have been using this app for about 6 months now. It has been able to handle all the complex rules we needed set up. And I have to say, the support, even after 6 months, is still amazing. No other reason to use another shipping app.