Work Well Together - As a small bourbon distillery in central Texas, we have fans. Fans who want to buy things from our online store and gift shop. We use Big Commerce for our online store because it integrates with Shopkeep. We recently added Active Campaign into the mix and we joined the three together. Overall, I would give it a 4 stars. But there are something things I wish they would add. For instance, some selection on what I include and don't include in the import. Additionally, I would like a closer relationship with email subscription than what I can currently figure out. Our number one job is to keep our fans happy. This connection helps.

Improvements will make it a success - I am a proud and active user of BigCommerce and Active Campaign. I think the two platforms have good features and both are looking to grow.The integration was something I was looking forward to, there is for sure margin for improvement. Abandoned cart notice and customer groups can be an example. Overall I think it is just a matter of time with all the options. I also like the automation piece to Active Campaign and the CRM.

Smooth Integration between Active Campaign and Big Commerce - The smooth integration of these two benchmark services has been a game changer for our small business. Contacts and information pass smoothly from Big Commerce into Active Campaign which has become the centerpiece of our CRM. Improvements we hope for include the easy transfer of images from Big Commerce into Active Campaign mailings, something that now requires more work than it should. But this is a relatively minor gripe -- the pairing is generally first rate.

Lot's of Features - We moved to ActiveCampaign from Mailchimp as we wanted more functionality and sophistcation with the Bigcommerce platform. One of the biggest benefits has been to move to a paid plan with an account rep who we can talk to about as much as needed and we can email him to look into things as well. This is a big help with the technical side of things and just giving our email system an overview now and then.I'm sure there is more that we can do with ActiveCampaign and Bigcommece so we'll just keep tweaking and refining our system.

Great tool for our most important marketing channel - We send out both manual and automated email campaigns. It is the most successful channel for us. Active campaign makes it easy.

Great Tool - ActiveCampaign has been a great addition to our marketing efforts. With this powerful automation tool, we are able to stay top of mind to potential customers and provide the highest level of customer service to our existing customers.

Powerful tool - A powerful, indispensable tool. Keeping track of all our customers in once place, it's as much CRM tool for us as a marketing tool. The API integration is critical for us, and it's very powerful. Everyone needs ActiveCampaign!

Great for Marketing, No Support for Transactional Emails - It is deep and will take a while to get fully setup. Promises to provide great automations to promote your site. Did not discover until a few weeks into my paid subscription that they in no way support transactional email (order notifications, etc). They do provide abandoned cart emails, but you cannot display the product image or link in the email, so what's the point?

Great results -