Doesn't Import Guest Checkouts - ActiveCampaign doesn't import BigCommerce guest checkouts--either historical or new checkouts. I learned ActiveCampaign even says this on their BigCommerce support page. Sorry I didn't read this in advance. Maybe BigCommerce could periodically review the apps they list to make sure they work--or flag them when a support ticket comes in? If you read over all the comments, even the good reviews acknowledge it's still buggy. Back to a CRM search.

Avoid this App! - Hard to say anything positive about this app. But I'll try. The email capabilities are good. . . . Ok - there's the good thing. The BIGGEST problem is the integration with BigCommerce. Complete disaster. We should have seen over 6500 contacts with orders . . . They find fewer than 150 before August 25th. The ticket has been open for a month. Still not resolved. The worst part is the complete lack of communication from the support team. Dreadful. Updates that are evasive and deflective. Just no idea what is happening or why. Really - look at other apps. This one is a major loser.

WARNING! Do NOT use ActiveCampaign with BigCommerce. - Sept 21 2020. After working with ActiveCampaign for about 2 years, we loved it, but always struggled with our BigCommerce integration. We have finally disconnected and cancelled ActiveCampaign because this integration is SO fantastically broken. In summary . . . ALL ORDERS, no matter the status are imported to ActiveCampaign. AWAITING PAYMENT? Imported as a completed order. PENDING? Imported as a completed order. DECLINED? Imported as a completed payment. FAILED? Imported as a completed order. DO NOT USE ActiveCampaign with BigCommerce. - - - - - - - - - > From ActiveCampaign: "The integration is currently working as it was designed to. Any orders placed will come through to ActiveCampaign as they happen and the orders will be synced as completed even if the payment of the order is accepted, pending, failed, or refunded." < - - - - - - IT WILL BRING IN ALL YOUR ORDERS AS COMPLETED REGARDLESS OF STATUS‼️ ActiveCampaign is great. Connecting it with BigCommerce will ruin your life. If you want BigCommerce connection, use Klaviyo. This is not an Active Campaign review (AC is great). This is a public service announcement about using Active Campaign's supposed connection to BigCommerce. You've been warned.

Does Not Work - I am wondering if this app is even being supported any more. I installed and get a big fat white screen that does nothing. No instructions whatsoever.Total garbage.Two big companies, BigCommerce and ActiveCampaign and you guys can't get your stuff to work with each other. That's almost impossible to imagine.

A waste of time ... - Their website looked awesome. I launched the app for BC and half of the features just "hang", you can't even access them. My contacts downloaded, but it would not let you view them or put them in a list. If this worked, it would probably be great. In it's current form, it is useless and a waste of time. FYI .. I tried it in multiple browsers just to make sure it was not a browser issue.

Not good for purpose -

Whilst technically good to build campaigns, its restrictive "opt-in-only" policy means I cannot use it for lead generation nor for gaining new customers. Great if you're a market leader with lots of followers, but useless if you're trying to run a start-up business from scratch.

Difficult to get a campaign going -

Not very good. Use Constant Contact, better system and they seem to have it together there. Sorry