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Customer reviews: TWIPLA Website Intelligence

Develop by TWIPLA
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Reviews (1,603)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "TWIPLA Website Intelligence". Some appreciate the app's features when they work correctly, while others have significant concerns about its functionality, particularly with browser compatibility and billing practices. Customer support responses vary, with some users expressing satisfaction and others dissatisfaction.

Key Strengths

  • Problem resolution improves app usability, as seen in resolving session recording issues.
  • Some users experience good support, especially in addressing subscription concerns.

Common Concerns

  • Browser compatibility issues, particularly with Safari.
  • Confusing billing practices and complaints about unexplained charges.
  • App functionality issues reported, such as not working or not reopening.
  • Poor support experiences from some merchants.

Final Thoughts

The reception for "TWIPLA Website Intelligence" is varied. While certain features are appreciated, particularly when they function correctly, consistent issues with browser compatibility and billing practices undermine overall satisfaction. Merchants considering this app should weigh these factors carefully.

Partapisdesign

Jan 22, 2025  on Wix

Please money backThis is not fair marketing - to use customer carelessness or human forgetfulness to deduct the fee for the application from the account without prior warning! It is fair practice to remind in...

Ercanketenci08

Nov 27, 2024  on Wix

Uygulama Bana bilgi verilmeden Yenilenmiş.Lütfen Para iadesini gerçekleştirin. Zor bir zamanda habersizce otomatik yenilendi onayım alınmadan. Lütfen iade geçin parayı. Uygulamayı zaten kullanmıyordum!..

Wildwomenhawaii

Nov 17, 2024  on Wix

Updated: Problem fixed!Update - TWIPLA fixed the problem and Session Recordings now work great. Through the recordings, I can see what I am doing right and to find issues on my website that I...

Garnied

Nov 13, 2024  on Wix

adds nothing to my world I am trying to remove this app as I am not interested in a thing which does nothing and gets in the way of my layout. The "delete" option is "conveniently" difficult...

Fb651371

Oct 29, 2024  on Wix

Great support from TWIPLA TeamA few words to express my gratitude for swift treatment of an issue linked to double subscription to TWIPLA for my WIX website. Not only was the support team reacting quick but...

Michelabovio79

Oct 20, 2024  on Wix

l'app a smesso di funzionarebuongiorno l'app a smesso di funzionare senza preavviso !! ho provato a disistallarla e a riattivarla ma è praticamente non da segni di vita non si apre ; ho contattato l'assistenza clienti...

Brixgrup

Oct 18, 2024  on Wix

Very bad supportVery bad support and it has some bugs non translated buttons etc.

Eatlocalnz

Oct 18, 2024  on Wix

How to stop recording my own website visitsI just installed this today. Seems ok, but how do I stop the count being gobbled up by my own website visits when I'm changing things in the Editor? Thanks.

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