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Customer reviews: TWIPLA Website Intelligence

Develop by TWIPLA
<h3>What Merchants Think</h3> <p>Overall, merchants have mixed feelings about "TWIPLA Website Intelligence". Some appreciate the app's features when they work correctly, while others have significant concerns about its functionality, particularly with browser compatibility and billing practices. Customer support responses vary, with some users expressing satisfaction and others dissatisfaction.</p> <h3>Key Strengths</h3> <ul> <li>Problem resolution improves app usability, as seen in resolving session recording issues.</li> <li>Some users experience good support, especially in addressing subscription concerns.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Browser compatibility issues, particularly with Safari.</li> <li>Confusing billing practices and complaints about unexplained charges.</li> <li>App functionality issues reported, such as not working or not reopening.</li> <li>Poor support experiences from some merchants.</li> </ul> <h3>Final Thoughts</h3> <p>The reception for "TWIPLA Website Intelligence" is varied. While certain features are appreciated, particularly when they function correctly, consistent issues with browser compatibility and billing practices undermine overall satisfaction. Merchants considering this app should weigh these factors carefully.</p>
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Reviews (1,591)

Overall rating
4.6

What Merchants Think

Overall, merchants have mixed feelings about "TWIPLA Website Intelligence". Some appreciate the app's features when they work correctly, while others have significant concerns about its functionality, particularly with browser compatibility and billing practices. Customer support responses vary, with some users expressing satisfaction and others dissatisfaction.

Key Strengths

  • Problem resolution improves app usability, as seen in resolving session recording issues.
  • Some users experience good support, especially in addressing subscription concerns.

Common Concerns

  • Browser compatibility issues, particularly with Safari.
  • Confusing billing practices and complaints about unexplained charges.
  • App functionality issues reported, such as not working or not reopening.
  • Poor support experiences from some merchants.

Final Thoughts

The reception for "TWIPLA Website Intelligence" is varied. While certain features are appreciated, particularly when they function correctly, consistent issues with browser compatibility and billing practices undermine overall satisfaction. Merchants considering this app should weigh these factors carefully.

Ricardonavarrete25

Mar 17, 2025  on Wix

muy malomuy malo, no me deja anularlo, me siento estafado

Lisawoodhead68

Mar 15, 2025  on Wix

Charged renewal without prior notification.Took money from my account without any notification at all. Please refund all monies taken. I have emailed support, money taken 13.3.25 and only noticed money taken on the 16.3.25...

Sales96046

Mar 14, 2025  on Wix

Give me a refund for you unwanted app. Charged a renewal fee without any renewal notificationsJust a scam. From a free app to a almost 400$ app without even any notifications telling you that that service is gonna be renew and you'll be charge. Wix should take matter...

Thekszfamilyodysse

Mar 11, 2025  on Wix

Charged renewal fee without my knowledge and no notices until it was taken out of my accountThey are by far the worst app that I have ever used. They hid the fee and said free trial at first until they charge us almost $300 for the service one year...

Eugeartdept

Mar 03, 2025  on Wix

Charged a renewal fee without my knowledge.Terms and conditions are unclear, I found out way too late when an auto renewal hit and charged for it. It does not seem like I am the only user with this...

Tetra7030

Feb 28, 2025  on Wix

The money was withdrawn without my knowledgefirst it says it's free, then it cuts off money without your knowledge, I want the money that was cut off to be returned immediately

Sallykindberg

Feb 12, 2025  on Wix

Stopped workingThis app doesn't work in Safari, I have to have a separet browser just for this, Firefox. But it doesn't always work there either. In Safari, the maps are mainly grey or not...

Sramjas1

Jan 27, 2025  on Wix

Big time scammers who are hiding their chargesHi, first of all, you guys dont have a clear policy, then you market yourself free and then you a complete complex web lies. You guys are charging without telling the clients. On...

Partapisdesign

Jan 22, 2025  on Wix

Please money backThis is not fair marketing - to use customer carelessness or human forgetfulness to deduct the fee for the application from the account without prior warning! It is fair practice to remind in...

Ercanketenci08

Nov 27, 2024  on Wix

Uygulama Bana bilgi verilmeden Yenilenmiş.Lütfen Para iadesini gerçekleştirin. Zor bir zamanda habersizce otomatik yenilendi onayım alınmadan. Lütfen iade geçin parayı. Uygulamayı zaten kullanmıyordum!..

Wildwomenhawaii

Nov 17, 2024  on Wix

Updated: Problem fixed!Update - TWIPLA fixed the problem and Session Recordings now work great. Through the recordings, I can see what I am doing right and to find issues on my website that I...

Garnied

Nov 13, 2024  on Wix

adds nothing to my world I am trying to remove this app as I am not interested in a thing which does nothing and gets in the way of my layout. The "delete" option is "conveniently" difficult...

Fb651371

Oct 29, 2024  on Wix

Great support from TWIPLA TeamA few words to express my gratitude for swift treatment of an issue linked to double subscription to TWIPLA for my WIX website. Not only was the support team reacting quick but...

Michelabovio79

Oct 20, 2024  on Wix

l'app a smesso di funzionarebuongiorno l'app a smesso di funzionare senza preavviso !! ho provato a disistallarla e a riattivarla ma è praticamente non da segni di vita non si apre ; ho contattato l'assistenza clienti...

Brixgrup

Oct 18, 2024  on Wix

Very bad supportVery bad support and it has some bugs non translated buttons etc.

Eatlocalnz

Oct 18, 2024  on Wix

How to stop recording my own website visitsI just installed this today. Seems ok, but how do I stop the count being gobbled up by my own website visits when I'm changing things in the Editor? Thanks.

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