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Customer reviews: Survey

Develop by POWR
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Reviews (774)

Overall rating
4.4

What Merchants Think

Merchants have mixed opinions about the "Survey" app. While many appreciate its simplicity and array of features, several users have encountered technical issues and poor customer service. Overall, merchants find it useful, but there are concerns about usability and functionality.

Key Strengths

  • Variety of features and options available for surveys and polls
  • Ease of use once setup is complete
  • Responsive and helpful customer support team
  • Good integration with platforms like WIX
  • Customizable to fit various needs

Common Concerns

  • Initial setup can be confusing and challenging
  • Reported technical issues, including login loops and failures post-upgrade
  • Lack of comprehensive instructions and documentation
  • Issues with accessing premium features despite upgrade
  • Some users faced limitations with the free version

Final Thoughts

The "Survey" app receives praise for its flexibility and capability to fit a variety of survey needs. However, it faces criticism for its technical issues and support, impacting user experiences. Merchants value the app's potential but are cautious due to its challenges.

Jeremycooke9

May 03, 2025  on Wix

it fails- AVOID.I bought and paid for this app , I then upgraded , I then signed up directly with POWR - every element failed and now it returns 404 when I try to access...

Ontherailradio

Apr 15, 2025  on Wix

App works well - Support is excellentI'd had some issues with the app - not recognizing the paid level I was at. Irina has worked with me off and on for a couple of weeks and things are...

Avilabeachjg

Feb 24, 2025  on Wix

I dig it. It is clean. Simple. And Intuitive. The app is simple and intuitive to set up. I did have a tech issue. However, once I reached out to PWR Tech Support directly. The problem was solved. Mahalo.

Veena24

Feb 19, 2025  on Wix

Widget not loading and support not available immediatly

M00377

Jan 28, 2025  on Wix

Versatile, aesthetic and affordable choiceThis plugin is easy to use and has enough setup options necessary to start almost any type of surveys. It is integrated well with WIX, which means surveys/polls I created blend in naturally...

Robmbell8

Jan 19, 2025  on Wix

I liked the installation. Haven't used it just yet.The support from powr was excellent. Luis was lightening fast and everything he told me was clear... and worked!

Lynndeehamilton

Dec 04, 2024  on Wix

Excellent Customer Service in ChatI had the most helpful person help me in the chat. Luiz Campos was friendly, efficient and went above and beyond to help me fix my issues. Thank you!

Coloradostatemeeting

Oct 08, 2024  on Wix

Great tech support!

1rmontenegro11

Sep 04, 2024  on Wix

Good Integration with Wix and Support!

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