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Customer reviews: Survey

Develop by POWR
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Reviews (774)

Overall rating
4.4

What Merchants Think

Merchants have mixed opinions about the "Survey" app. While many appreciate its simplicity and array of features, several users have encountered technical issues and poor customer service. Overall, merchants find it useful, but there are concerns about usability and functionality.

Key Strengths

  • Variety of features and options available for surveys and polls
  • Ease of use once setup is complete
  • Responsive and helpful customer support team
  • Good integration with platforms like WIX
  • Customizable to fit various needs

Common Concerns

  • Initial setup can be confusing and challenging
  • Reported technical issues, including login loops and failures post-upgrade
  • Lack of comprehensive instructions and documentation
  • Issues with accessing premium features despite upgrade
  • Some users faced limitations with the free version

Final Thoughts

The "Survey" app receives praise for its flexibility and capability to fit a variety of survey needs. However, it faces criticism for its technical issues and support, impacting user experiences. Merchants value the app's potential but are cautious due to its challenges.

Kprokop6

Apr 30, 2025  on Wix

WorstBuyer Beware. Login was a perpetual loop, the counter was always a page behind because it started at 0, the upgrade I purchased said it would allow for 12 pages but it wouldn't let...

Tim14381

Apr 25, 2025  on Wix

Find another AppCouldn't even figure out how to get the app to work or put it on our website. And won't refund monthly subscriptions - so beware. I'm a pretty seasoned website builder and couldn't...

Hello8032888

Mar 24, 2025  on Wix

lots or errors

Stephqrh

Feb 23, 2025  on Wix

Not impressed. trying to login is a continuous circle :(

Forpupteam

Feb 19, 2025  on Wix

Worst Customer service I have ever come acrossWhen it works , it works well but God forbid if there is a problem, do not expect customer care to help you at all. I have been a paid user but they dont...

Forpupteam

Feb 19, 2025  on Wix

Worst Customer service I have ever come acrossUpdate - I was helped later by a considerate customer care represntattive -Richarde-. I appreciate the support and hope to keep getting it . Thanks ---------------------------------------------------------------------------------------When it works , it works well...

Audiobookspecialist

Feb 13, 2025  on Wix

Not workingInstalled a paid version on site. Won't let me edit the window, just keeps looping back to sign in and nothing happens. Finally had to delete it as it was sitting on my...

Audiobookspecialist

Feb 13, 2025  on Wix

BewareUPDATE; refuses to refund the pro version we paid for and sent me another of his customers private data by mistake, Installed a paid version on site. Won't let me edit the window,...

Mortenbrando

Sep 07, 2024  on Wix

Bad user experienceAfter upgrading twice to Pro the system still doesn't recognize it. Instead it limits my possibilities of adding elements to my survey to only 20! The support is missing. Very bad impression. Will...

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