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Customer reviews: Mailchimp

Reviews (129)

Overall rating
4.5

What Merchants Think

The overall feedback for Mailchimp is mixed, with long-term users appreciating its core functionalities while new users face significant challenges, particularly with integration issues. Although some appreciate the ease of use and prebuilt templates, many merchants express frustration due to unresolved technical problems, especially when integrating with platforms like Wix.

Key Strengths

  • User-friendly interface
  • High-quality prebuilt templates
  • Effective standalone functionality

Common Concerns

  • Significant issues with Wix integration
  • Lack of responsive customer support
  • Technical errors causing disruptions
  • Problems with setting up two-factor authentication

Final Thoughts

Mailchimp is generally well-received for its standalone email marketing capabilities and user-friendly approach. However, the application faces notable criticism for integration challenges with Wix and insufficient customer support. For those who do not require complex integrations, Mailchimp remains a solid tool but may require enhancements to address the current limitations reported by its users.

Shop30813

Jan 27, 2026  on Wix

Seph was so much help today, really appreciate it.I was looking for a giveaway tracker, and Seph informed me that Mailchimp does not have a tracker, but connected with a developer to see how Mailchimp could help me provide articles. Thank...

Vdemarco8905

Jan 23, 2026  on Wix

Dean was so helpful !I am terrible at these types of programs so Dean's help was important! We got disconnected a few times and he was able to help me every time I reconnected. The patience he...

Chrismartin876

Jan 18, 2026  on Wix

Support qualityRafael was a great help in understanding how to address my use case.

Trailtrybe

Jan 17, 2026  on Wix

Rafael was greatVery good job by Rafael, he helped me out

Zenaryder

Jan 15, 2026  on Wix

The support I received was PHENOMENAL!Mary and Jean patiently went back and forth with me, helping me sort out various issues relating to my Wix forms, syncing tags between Wix and Mailchimp, and sending automated messages from inside...

Jamillaaicha

Jan 14, 2026  on Wix

Very helpfulTroy was very helpful and patient in helping me connecting Wix to MailChimp!

Contact95427

Jan 13, 2026  on Wix

Very patient and friendly support!Marz did a great job helping me with synchronizing a form. Step by step. Very patient! Thanks a lot!

Clairewplatt

Jan 13, 2026  on Wix

HelpfulJuvy was helpful in resolving an integration issue I had with Mailchimp.

Mendarosita

Jan 11, 2026  on Wix

Great and fast customer serviceRhedd was very helpful, thank you!

Mqbq77

Jan 10, 2026  on Wix

Rhedd was wonderful!!Rhedd helped me with changing the website integration and he was very helpful!!! Thanks Rhedd!

Revfrancescaoh

Jan 08, 2026  on Wix

FrancescaMarz was very helpful in getting my Malichimp account integrated.

Info3046172

Jan 06, 2026  on Wix

HelpfulNADZ was extremely patient and helpful.

Manueljlambert

Jan 05, 2026  on Wix

Very Helpful Customer ServiceDean was great and helped me out quickly.

Elithefly11

Jan 05, 2026  on Wix

Good experience Rhedd was great at helping me figure out my problem with my sign-up form!

Fetchdogtrainer

Jan 05, 2026  on Wix

Outstanding customer supportAfter encountering a minor issue i contacted customer support where Rhedd was able to quickly tell me where the issue was, very polite and fast to respond. Thank you

Web4223

Dec 28, 2025  on Wix

Mary hat mir super weiter geholfenIch habe heute den App Support kontaktiert und Mary hat mir schnell und kompetent weitergeholfen. Mega.

Theavisgreen

Dec 25, 2025  on Wix

Dean was helpfulDean was helpful in looking into my issue.

Denisea8

Dec 18, 2025  on Wix

David was helpfulThanks to David for his help. Good customer support.

Beccabarnard

Dec 16, 2025  on Wix

Many thanks SherWas very helpful as I didn't know how to do a few techy things so she reassured me and was able to do them for me. Problem was sorted.

Lalitatina

Dec 10, 2025  on Wix

Thank you Juvy!I has helped efficiently!

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