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Customer reviews: Mailchimp

Develop by Intuit Mailchimp
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Reviews (56)

Overall rating
3.8

What Merchants Think

The overall feedback for Mailchimp is mixed, with long-term users appreciating its core functionalities while new users face significant challenges, particularly with integration issues. Although some appreciate the ease of use and prebuilt templates, many merchants express frustration due to unresolved technical problems, especially when integrating with platforms like Wix.

Key Strengths

  • User-friendly interface
  • High-quality prebuilt templates
  • Effective standalone functionality

Common Concerns

  • Significant issues with Wix integration
  • Lack of responsive customer support
  • Technical errors causing disruptions
  • Problems with setting up two-factor authentication

Final Thoughts

Mailchimp is generally well-received for its standalone email marketing capabilities and user-friendly approach. However, the application faces notable criticism for integration challenges with Wix and insufficient customer support. For those who do not require complex integrations, Mailchimp remains a solid tool but may require enhancements to address the current limitations reported by its users.

Atowe9

Jul 24, 2025  on Wix

David From support is your guy!This guy is to the point and effective. Make it worth using the app.

Vpwoodsjr

Jul 20, 2025  on Wix

New User but Pleased David reviewed my WIX email integration and confirmed all data transferred correctly. He also provided links to useful tools to assist in my email marketing automation campaign. I would use this resource at...

Loja906

Jul 16, 2025  on Wix

Very good!David was very helpful, and fast answering the questions, giving articles to understand... Good job!

Weathertechwebteam

Jul 15, 2025  on Wix

DeanDean helped with out issues quickly and efficiently! Highly reccomend!

Lauriebernbeck66

Jul 14, 2025  on Wix

DeanDean was extremely helpful and courteous.

Carterfox9

Jul 14, 2025  on Wix

helpful and quicDavid helped me troubleshoot some lead gen integrations quickly and got my campaigns smoothed out immediately. Platform was easy to set up and connect and start emailing contacts.

Vanidorr

Jun 26, 2025  on Wix

Doesn't input details into Mailchimp AT ALLI have tried to connect this and Mailchimp says it is fully connected, but Wix forever says "Setup incomplete". Any new signups never get moved to Mailchimp so this is essentially useless.

Rujekoadlynebara

Apr 20, 2025  on Wix

Quick ServiceLori gave quick service

Jamesrobinson1uk

Apr 17, 2025  on Wix

Customer support is greatI had a really good customer service experience with Dean, he save the day and I am very relieved!

Fairviewresourcectr

Mar 18, 2025  on Wix

Wix integrationHow to do this? please help

Hello76923

Mar 03, 2025  on Wix

No one helping to sync data from wix to mailchimpSame issue with intergration and no one helping. Horrible service, do not use!

Hustleupblog

Feb 11, 2025  on Wix

cannot get my wix site to connect.

Robin4954

Jan 27, 2025  on Wix

like the prebuilt templates

Victorcruzfilms

Jan 25, 2025  on Wix

Great!

Emerickalil1

Jan 25, 2025  on Wix

Perfeito demais!

Annieday

Oct 14, 2024  on Wix

Mailchimp Connection not workingThe mailchimp form on our WIX website isn't working?

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