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Customer reviews: Mailchimp

Develop by Intuit Mailchimp
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Reviews (86)

Overall rating
4.2

What Merchants Think

The overall feedback for Mailchimp is mixed, with long-term users appreciating its core functionalities while new users face significant challenges, particularly with integration issues. Although some appreciate the ease of use and prebuilt templates, many merchants express frustration due to unresolved technical problems, especially when integrating with platforms like Wix.

Key Strengths

  • User-friendly interface
  • High-quality prebuilt templates
  • Effective standalone functionality

Common Concerns

  • Significant issues with Wix integration
  • Lack of responsive customer support
  • Technical errors causing disruptions
  • Problems with setting up two-factor authentication

Final Thoughts

Mailchimp is generally well-received for its standalone email marketing capabilities and user-friendly approach. However, the application faces notable criticism for integration challenges with Wix and insufficient customer support. For those who do not require complex integrations, Mailchimp remains a solid tool but may require enhancements to address the current limitations reported by its users.

Effortlesswebsites

Oct 16, 2025  on Wix

GreatGreat to have a ready made integrationf for Mailchimp/Wix. Struggled a little with the setup but Seph gave great customer service and was really helpful. Fantastic to have a dedicated chat/help for the integration.

Geoffreycsmith

Oct 15, 2025  on Wix

David with integrations was great. I am not a computer person, and I have been frustrated with keeping up. I contacted Mailchimp integrations help chat. David took the time to really understand what was going on, gave me...

Markeisert

Oct 14, 2025  on Wix

THANK YOU SEPH!!Seph was super helpful with my integration questions. I look forward to seeing what this can do for our business!

Hello31667

Oct 14, 2025  on Wix

thank you CyrusCyrus was really helpful and friendly. He answered all my questions clearly. Definitely a great service.

Debdecellemedium

Oct 07, 2025  on Wix

Rafael was great!Prompt and courteous service!

Covepresby6

Oct 07, 2025  on Wix

thank youDavid's quick assistance via chat helped me solve my problem. Thank you!

Katarinawittkamp

Oct 06, 2025  on Wix

Super helpfulDean helped me navigate some helpful integration questions and even followed up with me by email when I had to go. Much appreciation!

Suzimurad

Oct 05, 2025  on Wix

Thank you Rafael! Grateful for the quick assistance! Thank you so much!

Generealfpc5

Oct 02, 2025  on Wix

Quick and to the point.Rhedd was great!

Danny1124

Oct 01, 2025  on Wix

Problem solved thanks to David!Thanks to David, I was able to add a new and much-needed Subscription link to my website.

Gewuerzmanufaktur

Oct 01, 2025  on Wix

Good SupportRhedd from Mailchimp Integrations assisted with the integration. Thanks.

Volunteer945

Sep 30, 2025  on Wix

IntegrationDavid was amazing helping me learn more about the integration!

Infohealthyish

Sep 25, 2025  on Wix

Thanks Seph was great! Thanks for your guidance.

Qualityrug

Sep 24, 2025  on Wix

Wasn't working, then support helpedJay Ann helped me get this working on my store

Smathis301

Sep 23, 2025  on Wix

HelpfulRhedd was very helpful guiding me with the correct info.

Director80318

Sep 17, 2025  on Wix

Quick and competentRhedd was friendly and had a quick answer to my question.

Brockdonald

Sep 17, 2025  on Wix

SEPH was veryhelpfulHad issues with Wix/Mailchimp...Seph helpped resolve me issue...Good to talk to someone other then AI

Crowdedtablerepmo

Aug 26, 2025  on Wix

Great customer serviceFirst of all, SEPH was the BEST! They were very quick to respond and always helpful. They really made the process easy to understand. Customer service chats aren't usually responsive or helpful, but...

Cenevoldsen

Aug 19, 2025  on Wix

Great customer support by DeanI had trouble getting my subscribers to sync between Wix and MailChimp. Dean helped me troubleshoot and solve the problem. THANKS!

Dolly09soft

Aug 18, 2025  on Wix

Rhedd is bestRhedd is best for helping me. Many Thanks to your help!

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