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Customer reviews: Mailchimp

Reviews (110)

Overall rating
4.2

What Merchants Think

The overall feedback for Mailchimp is mixed, with long-term users appreciating its core functionalities while new users face significant challenges, particularly with integration issues. Although some appreciate the ease of use and prebuilt templates, many merchants express frustration due to unresolved technical problems, especially when integrating with platforms like Wix.

Key Strengths

  • User-friendly interface
  • High-quality prebuilt templates
  • Effective standalone functionality

Common Concerns

  • Significant issues with Wix integration
  • Lack of responsive customer support
  • Technical errors causing disruptions
  • Problems with setting up two-factor authentication

Final Thoughts

Mailchimp is generally well-received for its standalone email marketing capabilities and user-friendly approach. However, the application faces notable criticism for integration challenges with Wix and insufficient customer support. For those who do not require complex integrations, Mailchimp remains a solid tool but may require enhancements to address the current limitations reported by its users.

Beccabarnard

Dec 16, 2025  on Wix

Many thanks SherWas very helpful as I didn't know how to do a few techy things so she reassured me and was able to do them for me. Problem was sorted.

Lalitatina

Dec 10, 2025  on Wix

Thank you Juvy!I has helped efficiently!

Jennbregman

Dec 09, 2025  on Wix

Jean was amazing!Did a fantastic job helping with the integration. Appreciate it so much!

Danstamm

Dec 07, 2025  on Wix

It just takes timeMailchimp does the job. It just takes tome to acclimate to the many menu options, etc. Thanks to RAFF from Wix for ensuring my connection was made.

Nathanpostma

Dec 07, 2025  on Wix

Proactive supportDavid came in clutch with some live support on an integration — he escalated it right away :) I was impressed with David's proactive approach and friendly messages — kudos!

Tentruewords

Dec 07, 2025  on Wix

Not bad once I figured it outIt took a while to figure out how to make this integration work, but I really appreciate that it adds people to my MailChimp contacts as soon as they sign up for an...

Investigatormindse

Dec 04, 2025  on Wix

Wix and Mailchimp Sync IssueI could not sync them because a merge tag was missing. Paul tried hard to fix on the spot. Super helpful guy, but we could not figure it out. He escalated the issued...

Donna6643

Dec 03, 2025  on Wix

Having a hard time completing the setupI was really having a hard time connecting the popup forms from mailchimp to wix, this task was due and needs approval by my client. Thanks to Jean, it was solved before I...

Myhouseisyourhouse1

Dec 01, 2025  on Wix

Emails going into SpamJust received amazing support from Seph on the mailchimp support chat. She was very patient and knowledgeable. Really help me solve the issue we were having also give some great tips on best...

Office70304

Nov 20, 2025  on Wix

Outstanding!Great job, Seph. Very helpful!

Weatherly9

Nov 19, 2025  on Wix

Support HelpRaff got back to me really quickly and was super nice. He was really helpful in making sure everything was working. Great support experience!

Richardwalker22

Nov 18, 2025  on Wix

Mailchimp and WixRhedd was very helpful in trying to resolve and issue syncing contacts which is now working again, albeit with some issues to to be resolved in the background

Lalecheleaguepl

Nov 16, 2025  on Wix

excellent help!Paul could not have been more patient, helpful, resourceful, or understanding. I needed quite a bit of help as a super beginner and received it in record time! Thank you!

Rvfcoffice

Nov 11, 2025  on Wix

Cusomter Service is Very Helpful!Lori was helpful in finding a solution for my unique situation. Thanks, Lori!

Billiewc

Nov 11, 2025  on Wix

Mailchimp and WixJAY ANN was very helpful in assisting me to set up my links between Mailchimp and Wix.

Clarasbraccia

Oct 28, 2025  on Wix

Excellent serviceRhedd was professional, kind, and helpful.

Nicolesamsonab

Oct 28, 2025  on Wix

great customer supportRhedd was very nice and helpful. They were very patient and provided clear instructions to solve my issue.

Tomclarke6

Oct 23, 2025  on Wix

Integration HelpCyrus was excellent! Efficient and helpful throughout the whole process! Thank you

Artnapavalley

Oct 21, 2025  on Wix

Integration helpGood Job David! Thanks for helping me clear up the issues with the integration, You should get a raise. Best regards, Frank T.

Helen7182

Oct 19, 2025  on Wix

Help with Wix IntegrationRhedd was really helpful and super-quick to respond. We have all suffered hanging on with online chats and this was absolutely NOT the case with Rhedd. Simple effective solution dealt with in a...

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