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Zendesk logo

Zendesk

Omnichannel customer service and engagement platform

Customer Service Helpdesk App logo

Customer Service Helpdesk App

Delight customers. Maximize profit. AI-powered helpdesk & chat

Zendesk logo

Zendesk

Omnichannel customer service and engagement platform

Customer Service Helpdesk App logo

Customer Service Helpdesk App

Delight customers. Maximize profit. AI-powered helpdesk & chat

Rating

Rating

155 Reviews
4.6
31 Reviews
6.9

Pricing

Pricing

  • $55 / Month
  • 14 Days Free Trial
Try for Free More info
  • $49-$199 / Month
  • 14 Days Free Trial
Try for Free More info

Features

Features

  • Social media integration
  • Messaging integration
  • Email support
  • Omnichannel support
  • Chat support
  • Customer interactions
  • Phone support
  • Engagement platform
  • Order management
  • Multiple channels
  • Order history view
  • Order information
  • Personalized responses
  • Centralized messaging
  • Smart inbox
  • Process returns
  • Ai-driven summaries
  • Fulfillment partner connection
  • Klaviyo crm integration
  • Conversation summaries
  • Suggested responses
  • Handsfree responses
  • Customer sentiment
  • Auto assign tasks

Screenshots

Screenshots

Zendesk screenshot Zendesk screenshot Zendesk screenshot Zendesk screenshot
Customer Service Helpdesk App screenshot Customer Service Helpdesk App screenshot Customer Service Helpdesk App screenshot Customer Service Helpdesk App screenshot
+ 2 more
Customer Service Helpdesk App screenshot Customer Service Helpdesk App screenshot

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Pros

Pros

  • Omnichannel customer service and engagement platform
  • AI-powered to summarize and automate responses
  • Centralizes messaging from all sales channels into one smart inbox
  • Manages email, live chat, and voice conversations
  • Displays order and customer information with each message
  • Simplifies processing of returns, cancellations, and duplicate order requests
  • Easy integration with order fulfillment partners and Klaviyo CRM
  • Offers conversation summaries, suggested responses, and handsfree responses
  • Shows full order history, lifetime value, VIP status, and customer sentiment
  • Allows viewing, refunding, canceling, or duplicating Shopify orders without leaving the app

Cons

Cons

  • Loss of basic customer order information features after an update, which should have remained free
  • Difficulties in onboarding and unhelpful support culture with perceived superiority complex
  • User interface is outdated and not user-friendly
  • Complex setup process with insufficient help or tutorials
  • Significant lag and low quality in VoIP calls
  • Inability to easily send SMS messages to customers
  • Lack of mobile app for answering calls; all calls must be answered on a desktop
  • Cancellation policy requires 30 days notice, resulting in additional charges
  • Slow website support response
  • Significantly higher pricing compared to competitors
  • Persistent bugs affecting platform usability
  • Issues with customers receiving duplicate messages
  • Problems not promptly resolved by support team
  • Responsibility for issues often shifted to users
  • Refund requests denied despite ongoing issues

Categories

Categories

Launched

Launched

Mar 11, 2013
Jul 12, 2016

Developer

Developer

Built by Zendesk

Apps:

1

Average Rating:

2.9

Reviews:

155

Built by xSellco Ltd

Apps:

1

Average Rating:

4.4

Reviews:

31

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