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LiveChat + Customer Insight logo

LiveChat + Customer Insight

Enhance sales with AI-powered chat for seamless customer support.

Omnisend Email Marketing and SMS logo

Omnisend Email Marketing and SMS

Streamline email and SMS marketing for BigCommerce with Omnisend's easy platform.

LiveChat + Customer Insight logo

LiveChat + Customer Insight

Enhance sales with AI-powered chat for seamless customer support.

Omnisend Email Marketing and SMS logo

Omnisend Email Marketing and SMS

Streamline email and SMS marketing for BigCommerce with Omnisend's easy platform.

Rating

Rating

26 Reviews
6.7
217 Reviews
9.1

Pricing

Pricing

  • 14 Days Free Trial
Try for Free More info
  • Free App
  • Free Plan Available
Try for Free More info

Features

Features

  • Customer details
  • Ai-powered chat
  • Seamless support
  • Live conversations
  • Virtual assistant
  • Marketing automation
  • Email campaigns
  • Abandoned cart
  • Email templates
  • Sms messages
  • Newsletter pop-ups

Screenshots

Screenshots

LiveChat + Customer Insight screenshot LiveChat + Customer Insight screenshot LiveChat + Customer Insight screenshot LiveChat + Customer Insight screenshot
Omnisend Email Marketing and SMS screenshot Omnisend Email Marketing and SMS screenshot Omnisend Email Marketing and SMS screenshot Omnisend Email Marketing and SMS screenshot

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Pros

Pros

  • Enhances sales with AI-powered chat, which can potentially lead to increased revenue.
  • Provides seamless customer support, improving the customer experience.
  • Quick and convenient for customers needing shopping advice or answers to questions about shipping and returns.
  • Designed for immediate use, allowing businesses to start selling from day one.
  • Offers a personalized shopping experience with customer details integration.
  • Functions as a virtual shopping assistant, potentially increasing conversion rates.
  • Speeds up communication with AI, reducing wait times for customers.
  • Easy to use platform with a low learning curve, suitable for both experts and beginners.
  • Integrates seamlessly with BigCommerce, allowing for streamlined email and SMS marketing.
  • Offers a range of powerful marketing features to help build personalized connections with customers.
  • Free plan availability with full access to standard features allows for cost-effective start.
  • 24/7/365 outstanding support with unlimited live chat and email, even for free users.
  • Positive user feedback highlights the usefulness of real-time contact monitoring.

Cons

Cons

  • May require a learning curve for users unfamiliar with AI-powered chat tools.
  • Potential for technical issues or glitches that could disrupt the customer service experience.
  • AI responses might lack the nuanced understanding that human agents provide, affecting complex queries.
  • May have limited advanced features compared to some specialized marketing tools.
  • Paid plan upgrade necessary for larger contact bases, which may incur additional costs.

Categories

Categories

Launched

Launched

Mar 18, 2025
Mar 18, 2025

Developer

Developer

Built by Elite

Apps:

44

Average Rating:

2.6

Reviews:

753

Built by omnisend.com

Apps:

1

Average Rating:

4.5

Reviews:

217

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Make Your Choice

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