Compare Live Chat & WhatsApp Chatway vs Live Chat

Live Chat & WhatsApp Chatway

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Live Chat & WhatsApp Chatway

"Enhance support with live chat, FAQ, and canned responses for efficiency."

Live Chat

Boost engagement with proactive chat, improving sales through instant communication.

Rating

200 Reviews

8.2

74 Reviews

6.4

Pricing

Try for Free More info

Features

Live chat widget
Canned responses
Proactive support

Conversion rate optimization
Multi-channel support
Instant communication
Mobile app access
Proactive chat greetings
Asynchronous messaging
Custom chat greetings
Shopping cart prevention

Screenshots

+ 3 more

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Pros

Enhances support efficiency with live chat, FAQ, and canned responses
Allows assignment and escalation of chat conversations to support agents
Mobile apps available for iOS and Android facilitate chat on-the-go
Provides chat conversation history for context and improved responses
Easy content and file sharing for enriched customer support
Helps in driving leads and sales with personalized recommendations, and offers
Enables real-time feedback collection for instant improvements
Customizable chat widget to match website branding
Integration capabilities with platforms like Facebook Messenger
Positive user reviews highlight functionality and responsiveness

Boosts engagement with proactive chat greetings and targeted messages
Improves sales through instant communication with website visitors
Offers instant customer service across multiple channels (website chat widget, Messenger, Apple Business Chat, etc)
Mobile apps available on iOS and Android allow communication on the go
Supports asynchronous communication enabling customers to continue with other activities while waiting for a response
Enhances the visual appeal of the website with a modern chat window
Increases customer interaction and conversion rates with chat greetings based on specific pages
Ability to send coupons, sales deals, and announcements to encourage purchasing and reduce cart abandonment
Positive user feedback, rated 5/5 for helping in closing sales
Free 14-day trial available, providing an opportunity for users to explore the app's features

Cons

No detailed user reviews are provided indicating challenges or limitations
Potential over-reliance on chat features might overshadow other support channels

May require time and effort to set up personalized chat greetings and automations
Potential dependency on internet connectivity for mobile response capability
Users may need to manage multiple communication channels

Launched

Feb 22, 2025

Developer

Built by Poptin LTD

Apps:

Average Rating:

Reviews:

200

Built by Text

Apps:

Average Rating:

3.9

Reviews:

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Compare Live Chat & WhatsApp Chatway vs Live Chat

Live Chat & WhatsApp Chatway

Live Chat

Live Chat & WhatsApp Chatway

Live Chat

Rating

Rating

Pricing

Pricing

Features

Features

Screenshots

Screenshots

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Pros

Pros

Cons

Cons

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Launched

Launched

Developer

Developer

Built by Poptin LTD

Built by Text

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