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tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Z Facebook Messenger Chat logo

Z Facebook Messenger Chat

Support your customers quickly using Facebook Live Chat.

Rating

Rating

239 Reviews
1.9
108 Reviews
9.1

Pricing

Pricing

  • Free App
  • Free Plan Available
Try for Free More info
  • Free App
Try for Free More info

Features

Features

  • Crm integration
  • Order management
  • Ticketing system
  • Real-time chat
  • Knowledge base
  • Canned responses
  • Unlimited messaging
  • Mobile connectivity
  • Personalized greetings
  • Unlimited agents
  • Messenger contact
  • Message labeling
  • Notes in messenger
  • Message history

Screenshots

Screenshots

tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot
+ 2 more
tawk.to Live Chat screenshot tawk.to Live Chat screenshot
Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot Z Facebook Messenger Chat screenshot

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Pros

Pros

  • Monitor and chat with site visitors in real time
  • Unlimited messaging, ticketing, and agent seats
  • Multi-platform support including iOS, Android, Windows, and Mac OSX
  • Seamless integration with Shopify store
  • Comprehensive features including CRM, knowledge base, and ticketing system
  • Ability to view and manage Shopify orders directly from chats and tickets
  • Personalize greetings with triggers based on location, past visits, and more
  • Canned 'shortcut' message templates for fast and accurate responses
  • Manage unlimited customers and organizations in CRM
  • 24x7 live assistance from support team
  • Allows customers to contact you via their personal Messenger account
  • Ability to sort and label incoming messages
  • Option to keep notes inside Messenger for future reference
  • Message history is preserved indefinitely
  • Preferred by customers for communication over email
  • Enhances customer service and support
  • Simplifies customer engagement through a widely-used platform
  • Helps in managing and tracking customer interactions more efficiently

Cons

Cons

  • May require some time to fully understand and utilize all features
  • Potential for frequent notifications if not properly configured
  • Reliance on continuous internet connection for real-time interaction
  • May require regular updates to maintain compatibility and performance
  • Possible integration complexities with certain custom Shopify setups
  • Dependence on Facebook Messenger platform; users must have a Messenger account
  • Potential privacy concerns with storing detailed customer notes in Messenger
  • Not suitable for customers who prefer traditional customer service channels like phone or email
  • Overreliance on a third-party platform might lead to issues if there are downtimes or changes in Facebook's policies
  • Might lack advanced customer service features found in dedicated CRM systems

Categories

Categories

Launched

Launched

Nov 15, 2015
Jan 17, 2016

Developer

Developer

Built by tawk.to

Apps:

1

Average Rating:

3.7

Reviews:

239

Built by Zotabox

Apps:

8

Average Rating:

4.2

Reviews:

2,183

Make Your Choice

Make Your Choice

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