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Sense WhatsApp logo

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

DC: Team Inbox & WA Marketing logo

DC: Team Inbox & WA Marketing

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Sense WhatsApp logo

Sense WhatsApp

Connect with customers via WhatsApp & improve customer service

DC: Team Inbox & WA Marketing logo

DC: Team Inbox & WA Marketing

Manage Customer Service on WhatsApp, send Marketing Broadcasts

Rating

Rating

6 Reviews
8.2
180 Reviews
8.7

Pricing

Pricing

  • $15.9 / Month
  • Free Plan Available
Install App More info
  • $29-$299 / Month
  • 14 Days Free Trial
Install App More info

Features

Features

  • Live chat support
  • Abandoned cart reminders
  • Order updates
  • Click-to-chat icon
  • Template messages
  • Integrated messages
  • Email integration
  • Unified dashboard
  • Whatsapp broadcasts
  • Multichannel messaging

Screenshots

Screenshots

Sense WhatsApp screenshot Sense WhatsApp screenshot Sense WhatsApp screenshot Sense WhatsApp screenshot
+ 1 more
Sense WhatsApp screenshot
DC: Team Inbox & WA Marketing screenshot DC: Team Inbox & WA Marketing screenshot DC: Team Inbox & WA Marketing screenshot DC: Team Inbox & WA Marketing screenshot
+ 3 more
DC: Team Inbox & WA Marketing screenshot DC: Team Inbox & WA Marketing screenshot DC: Team Inbox & WA Marketing screenshot

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Pros

Pros

  • Quick and effective connection with customers via WhatsApp
  • Reduces customer service inquiries by sending order updates and abandoned cart reminders
  • Increases sales by reducing abandoned carts
  • Provides live chat support with a click-to-chat icon
  • Includes template messages for quick and efficient communication
  • Integrated WhatsApp messages through in-app links
  • Ability to send messages from a list of orders or abandoned carts
  • Customizable click-to-chat icon on the merchant's website
  • Superb customer service with prompt issue resolution, often within hours
  • Easy API integration, making it user-friendly even for those not technically inclined
  • Useful and feature-rich for customer service and marketing broadcasts
  • Highly recommended by long-term users who have used it for multiple brands
  • Value for money with a fair offering of features

Cons

Cons

  • Limited to WhatsApp users, excluding customers who do not use the platform
  • Potential over-reliance on template messages reducing personalized customer interactions
  • Requires consistent monitoring to maintain quick response times
  • Possible increase in WhatsApp-related notifications and interruptions
  • Privacy concerns from customers about receiving messages via WhatsApp
  • Occasional bugs, particularly related to Meta issues
  • Some features may still be in development or need updates/fixes

Categories

Categories

Launched

Launched

Mar 26, 2023
Jan 24, 2021

Developer

Developer

Built by Shopify

Apps:

17970

Average Rating:

2.5

Reviews:

732,379

Built by Shopify

Apps:

17970

Average Rating:

2.5

Reviews:

732,379

Make Your Choice

Make Your Choice

Install App More info
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