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LiveChat: Live Chat App logo

LiveChat: Live Chat App

Live Chat with Help Desk and Product Recommendations

tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

LiveChat: Live Chat App logo

LiveChat: Live Chat App

Live Chat with Help Desk and Product Recommendations

tawk.to Live Chat logo

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Rating

Rating

60 Reviews
9.1
239 Reviews
1.9

Pricing

Pricing

  • $24-$69 / Month
  • 14 Days Free Trial
Try for Free More info
  • Free App
  • Free Plan Available
Try for Free More info

Features

Features

  • Product recommendations
  • Discount codes
  • Order history
  • Pre-set messages
  • Cart preview
  • Messaging integration
  • Crm integration
  • Order management
  • Ticketing system
  • Real-time chat
  • Knowledge base
  • Canned responses
  • Unlimited messaging
  • Mobile connectivity
  • Personalized greetings
  • Unlimited agents

Screenshots

Screenshots

LiveChat: Live Chat App screenshot LiveChat: Live Chat App screenshot LiveChat: Live Chat App screenshot LiveChat: Live Chat App screenshot
+ 3 more
LiveChat: Live Chat App screenshot LiveChat: Live Chat App screenshot LiveChat: Live Chat App screenshot
tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot tawk.to Live Chat screenshot
+ 2 more
tawk.to Live Chat screenshot tawk.to Live Chat screenshot

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Pros

Pros

  • Immediate engagement with shoppers using pre-set messages
  • Capability to send discount codes based on visitor behavior
  • Access to customer details like cart content and order history
  • Possibility to send product recommendations linking directly to product pages
  • Real-time cart preview feature
  • Engage shoppers with coupons, deals, and announcements
  • Integration with popular messaging apps like Messenger and WhatsApp
  • Monitor and chat with site visitors in real time
  • Unlimited messaging, ticketing, and agent seats
  • Multi-platform support including iOS, Android, Windows, and Mac OSX
  • Seamless integration with Shopify store
  • Comprehensive features including CRM, knowledge base, and ticketing system
  • Ability to view and manage Shopify orders directly from chats and tickets
  • Personalize greetings with triggers based on location, past visits, and more
  • Canned 'shortcut' message templates for fast and accurate responses
  • Manage unlimited customers and organizations in CRM
  • 24x7 live assistance from support team

Cons

Cons

  • Potential for intrusive experience if messages are too frequent
  • Requires monitoring and ongoing management to maintain effectiveness
  • Dependence on predefined criteria which may not cover all shopper behaviors
  • Possibility of technical issues or glitches during integration with other apps
  • May require some time to fully understand and utilize all features
  • Potential for frequent notifications if not properly configured
  • Reliance on continuous internet connection for real-time interaction
  • May require regular updates to maintain compatibility and performance
  • Possible integration complexities with certain custom Shopify setups

Categories

Categories

Launched

Launched

Nov 29, 2017
Nov 15, 2015

Developer

Developer

Built by TEXT

Apps:

3

Average Rating:

4.7

Reviews:

65

Built by tawk.to

Apps:

1

Average Rating:

3.7

Reviews:

239

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