Where Knowledge Meets Innovation
Shopify Apps
Ecwid Apps
BigCommerce Apps
AI Agents
FAQPRIME: FAQ, WhatsApp, Track
All-in-one support app for Track order, Contact us, FAQ & Chat
Whatsapp Marketing & Support
Elevate D2C growth with WhatsApp automation and customer engagement tools.
FAQPRIME: FAQ, WhatsApp, Track
All-in-one support app for Track order, Contact us, FAQ & Chat
Whatsapp Marketing & Support
Elevate D2C growth with WhatsApp automation and customer engagement tools.
Rating
Rating
7.7
9.1
Pricing
Pricing
Features
Features
- Social media integration
- Order tracking
- Seo boost
- Email support
- Chat support
- Ai-generated faqs
- Video call shopping
- Cart recovery
- Order updates
- Smart automation
- Whatsapp commerce
- Agent support
Pros
Pros
- All-in-one support solution combining FAQ, order tracking, and various communication channels
- Beautifully designed chat-style support widget for a better user experience
- AI-generated FAQs and Q&A improve efficiency and provide accurate information
- Order tracking feature supports both email ID and phone number
- Easy one-click installation with no coding required, going live in just 5 minutes
- Contact form includes Captcha to prevent spam and receive support inquiries via email
- Support for multiple communication channels, including WhatsApp, Messenger, Tidio, Tawkto, and email
- Boosts SEO ranking with integrated native FAQ, contact us, and order tracking pages
- Option to add social media icons and a floating bar to enhance social media likes and engagement
- Live video call shopping option enhances customer shopping experience
- Exceptional customer service and support team, praised for being proactive, professional, and highly responsive.
- Effective automation tools for customer engagement across multiple channels like WhatsApp, Instagram, Email, and Chat.
- Improves cart recovery and boosts sales through smart automation and personalized experiences.
- Streamlines customer support and sales with real-time messaging and automated responses, enhancing customer retention.
- User-friendly interface with intuitive tools that simplify campaign setup and management.
- Cost-effective solution for customer acquisition and re-engagement campaigns.
- Offers robust analytics for agent performance and customer insights to optimize engagement strategies.
- AI-powered chatbot and omnichannel support improve customer interactions and retention.
- Highly recommended for D2C brands aiming to enhance their customer journey and streamline operations.
Cons
Cons
- Limited customization options for advanced users who want more control over the design and functionality
- Potential dependency on third-party messaging apps, which may affect the app's functionality if these services go down
- AI-generated responses might not always be perfect, requiring occasional manual updating
- Lack of detailed documentation could pose a learning curve for new users unfamiliar with such apps
- Limited multi-language support could be a setback for global users
- Possible privacy concerns related to integrating multiple communication platforms and storing customer data
- Minimal negative feedback noted explicitly in the reviews, presenting a potential need for broader user feedback for balanced insights.
- Dependency on account managers for optimal usage might limit self-service capabilities for some users.
Categories
Categories
Launched
Launched
Nov 11, 2020
Oct 02, 2023
Developer
Developer
Apps:
1
Average Rating:4.7
Reviews:109
Apps:
1
Average Rating:5
Reviews:83
