Crisp vs Tawk.to: Best Live Chat & AI Chatbot Comparison

Name: tawk.to Live Chat
Brand: Shopify

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

36 Reviews

6.7

88 Reviews

5.1

Pricing

Install App More info

Features

Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

Crisp ‑ Helpdesk & AI Chatbot screenshot

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Pros

Centralizes 12 channels such as emails, live chat, Instagram DM, Messenger, and Phone
Easy AI bots to human handover offers the best of both worlds
Dedicated FAQ page builder that combines with chatbots
Chatbot builder with pre-built scenarios to help solve customer problems
Quick installation on Shopify in 30 seconds
Simple to install and use, making it accessible for any team member to respond to customer inquiries
Good interconnection with a wide range of tools

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Issues reported with registration process, such as emails being unexpectedly prohibited
Frustration due to lack of response from support via their own chat software

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Dec 15, 2022

Nov 15, 2015

Developer

Built by Shopify

Apps:

21024

Average Rating:

2.4

Reviews:

807,792

Built by Shopify

Apps:

21024

Average Rating:

2.4

Reviews:

807,792

Make Your Choice

Install App More info

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Crisp vs Tawk.to: Best Live Chat & AI Chatbot Comparison

Crisp ‑ Helpdesk & AI Chatbot

tawk.to Live Chat

Crisp ‑ Helpdesk & AI Chatbot