Chatty AI vs Tawk.to: Compare Live Chat Solutions

Name: tawk.to Live Chat
Brand: tawk.to

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Chatty AI Chatbot & Live Chat

Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Overview

What is Chatty AI Chatbot & Live Chat?

Chatty AI Chatbot & Live Chat is a Shopify app that combines AI-powered chatbots with live chat functionality. It helps automate customer interactions, provide instant support, and boost conversions with personalized recommendations.

Key Strengths:

AI-driven chatbots for 24/7 customer support
Personalized product recommendations to increase sales
Easy integration with Shopify stores

What is tawk.to Live Chat?

Tawk.to is a free live chat app for Shopify that offers real-time customer support, ticketing, and knowledge base features. It’s ideal for businesses looking for a cost-effective way to manage customer inquiries.

Key Strengths:

Completely free with no hidden costs
Unlimited agents and chat history
Built-in ticketing and reporting tools

Rating

2,533 Reviews

9.5

239 Reviews

6.3

Pricing

Install App More info

Features

Order tracking
Whatsapp integration
24/7 automation
Faq management
Faq popups
Personalized contact
Query resolution
Livechat support

Crm integration
Order management
Ticketing system
Real-time chat
Knowledge base
Canned responses
Unlimited messaging
Mobile connectivity
Personalized greetings
Unlimited agents

Screenshots

Chatty AI Chatbot & Live Chat screenshot

+ 3 more

+ 2 more

Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Excellent user experience and intuitive interface
Responsive and helpful customer support available 24/7
Easy to install and navigate
Improves user experience, boosts conversion rates, and minimizes cart abandonment
Personalized Contact Us options via WhatsApp build trust and cut support time
Instant order tracking, quick query resolution, and tailored assistance
Customizable options and seamless integration with any website or platform
Stunning themes for FAQs popup and Help Center
Allows businesses to create numerous queries and FAQ categories
Multiple Contact Us methods including LiveChat support, Phone call, and Messenger

Monitor and chat with site visitors in real time
Unlimited messaging, ticketing, and agent seats
Multi-platform support including iOS, Android, Windows, and Mac OSX
Seamless integration with Shopify store
Comprehensive features including CRM, knowledge base, and ticketing system
Ability to view and manage Shopify orders directly from chats and tickets
Personalize greetings with triggers based on location, past visits, and more
Canned 'shortcut' message templates for fast and accurate responses
Manage unlimited customers and organizations in CRM
24x7 live assistance from support team

Cons

Currently supports only one language
No option to upload custom profile photos for chat avatars, only uses Shopify store logo

May require some time to fully understand and utilize all features
Potential for frequent notifications if not properly configured
Reliance on continuous internet connection for real-time interaction
May require regular updates to maintain compatibility and performance
Possible integration complexities with certain custom Shopify setups

Launched

Jun 08, 2022

Nov 15, 2015

Developer

Built by Chatty (By Avada)

Apps:

Average Rating:

4.9

Reviews:

2,533

Built by tawk.to

Apps:

Average Rating:

3.8

Reviews:

239

Make Your Choice

Install App More info View alternatives

Chatty AI vs Tawk.to: Compare Live Chat Solutions

Chatty AI Chatbot & Live Chat

tawk.to Live Chat

Chatty AI Chatbot & Live Chat