Compare Chatra — Live Chat & Chatbot vs Crisp ‑ Live Chat & AI Chatbot

Name: Crisp ‑ Helpdesk &amp; AI Chatbot
Brand: Crisp

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Crisp ‑ Helpdesk & AI Chatbot

Give your customer support experience a human touch

Rating

659 Reviews

9.1

39 Reviews

9.2

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Quick installation
Faq page builder
Centralize channels
Ai bots handover
Pre-built scenarios

Screenshots

+ 1 more

Crisp ‑ Helpdesk & AI Chatbot screenshot

+ 2 more

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Centralizes 12 channels such as emails, live chat, Instagram DM, Messenger, and Phone
Easy AI bots to human handover offers the best of both worlds
Dedicated FAQ page builder that combines with chatbots
Chatbot builder with pre-built scenarios to help solve customer problems
Quick installation on Shopify in 30 seconds
Simple to install and use, making it accessible for any team member to respond to customer inquiries
Good interconnection with a wide range of tools

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Issues reported with registration process, such as emails being unexpectedly prohibited
Frustration due to lack of response from support via their own chat software

Launched

Oct 28, 2015

Dec 15, 2022

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

659

Built by Crisp

Apps:

Average Rating:

4.2

Reviews:

Make Your Choice

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Related blog

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Compare Chatra — Live Chat & Chatbot vs Crisp ‑ Live Chat & AI Chatbot

Chatra — Live Chat & Chatbot

Crisp ‑ Helpdesk & AI Chatbot

Chatra — Live Chat & Chatbot