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Chatra — Live Chat & Chatbot logo

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Commslayer ‑ Helpdesk & Chat logo

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Chatra — Live Chat & Chatbot logo

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Commslayer ‑ Helpdesk & Chat logo

Commslayer ‑ Helpdesk & Chat

Solve support tickets faster with a helpdesk built for D2C

Overview

Overview

What is Commslayer ‑ Helpdesk & Chat?

Commslayer is a helpdesk and chat app tailored for Shopify merchants, focusing on streamlined customer support with automation and ticketing features.

Key Strengths:

  • Customizable live chat widgets
  • Automated ticket routing
  • Built-in FAQ and knowledge base

Rating

Rating

302 Reviews
7.7
89 Reviews
8

Pricing

Pricing

  • $31-$41 / Month
  • Free Plan Available
  • 10 Days Free Trial
Install App More info
  • $39-$99 / Month
  • Free Plan Available
  • 7 Days Free Trial
Install App More info

Features

Features

  • Social media integration
  • Live chat
  • Chatbot automation
  • Real-time visitor tracking
  • Cross-device support
  • Shared inbox
  • Cart saver
  • Targeted chats
  • 24/7 support
  • Ai-drafted replies
  • Real-time access
  • Auto-moderation
  • Macros automations
  • Advanced role management

Screenshots

Screenshots

Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot Chatra — Live Chat & Chatbot screenshot
+ 1 more
Chatra — Live Chat & Chatbot screenshot
Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot
+ 3 more
Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot Commslayer ‑ Helpdesk & Chat screenshot

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Pros

Pros

  • Boosts engagement and drives sales
  • Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
  • Allows cross-selling products to increase average order value
  • Proactively reaches out to customers stuck at checkout
  • Enables sending targeted chats and providing 24/7 automated customer support
  • Connects social and email channels to manage all conversations from one spot
  • Intuitive interface for seamless integration
  • Real-time insights into visitor activity on the website
  • Available on Windows, Mac, Android, and iOS
  • Free and powerful alternative to overpriced helpdesk solutions
  • Real-time access to order, shipping, and purchase history
  • AI-drafted replies for support tickets
  • Social media comment auto-moderation
  • Includes all essential features like macros, automations, and custom views
  • Advanced role management and reporting for support managers
  • Responsive support team and quick onboarding
  • Excellent value for money
  • Highly rated by users, especially for ease of use and functionality
  • Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

Cons

  • Instances of the app suddenly stopping to work after long-term use
  • Customer support perceived as ineffective
  • Potential disruptions could lead to hassle for both users and their customers
  • Limited user feedback on potential drawbacks or performance issues
  • Relatively new product, might lack long-term reliability or features seen in established competitors

Categories

Categories

Launched

Launched

Oct 28, 2015
Dec 31, 2023

Developer

Developer

Built by Shopify

Apps:

25206

Average Rating:

2.3

Reviews:

810,021

Built by Shopify

Apps:

25206

Average Rating:

2.3

Reviews:

810,021

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info View alternatives

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