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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

rob...com

May 31, 2021  on Bigcommerce

Review a Product - Very professional staff. jeorge was quick and precise solving my problem. Thank you Jeorge

sta...com

May 20, 2021  on Bigcommerce

Yotpo is a good!!!! - I like Don who always help me kindly, and he is a good man, thanks Don very much

inf....au

May 19, 2021  on Bigcommerce

Great App with Great IT Support - They were great at helping us set everything up and getting us online. Great work and a great app!

rob...com

May 11, 2021  on Bigcommerce

Star Rating Execution Done Very Well - Yotpo helped implement our star ratings very well and get our reviews out to hundreds of our past customers

e.m...com

Apr 28, 2021  on Bigcommerce

Noren gets 5 STARS! - Noren was amazingly helpful. She took the time to figure out my issue and resolved it with flying colors. Excellent customer service and professionalism. Very happy we chose Yotpo!

con...com

Apr 19, 2021  on Bigcommerce

Love the chat featture - Manny was super helpful in helping me transfer my reviews from my old platform to this one. He did a bunch of the legwork that I missed in addition to getting the reviews transferred as well. Great service!

kad...com

Apr 08, 2021  on Bigcommerce

Cleaning up spam - Sheen helped me get three negative reviews written by spam accounts removed quickly and easily!

sup....au

Apr 08, 2021  on Bigcommerce

Awesome Support Team!! Thanks Ed!! - Working with Ed was such a breeze, I had some trouble placing the Review Widget however with Ed's knowledge of web design he was able to place it exactly where I wanted it. Highly recommend installing and giving this a shot, even if you have struggle installing or customizing your widget, the support team have your back and will guide you through the process. Thanks again Ed!!

inf...com

Mar 31, 2021  on Bigcommerce

Thank you! - Thank you Manny for your hard work and diligence in resolving our case.#

rob...net

Mar 28, 2021  on Bigcommerce

Excellent Customer Service-Yotpo - Junalou was very responsive and helpful in getting our reviews uploaded and answering any questions we had about the Review program and Loyalty program. We highly recommend this App for your online business!!

lis...com

Mar 17, 2021  on Bigcommerce

Correcting a review typo - Junalou was extremely helpful at helping me fix a typo that a customer said they made on their review. Junalou fixed the problem quickly and with excellent communication!!! Thanks so much!

inf...ply

Mar 14, 2021  on Bigcommerce

Easy to use - What I like about yotpo is the ease of installation. The yotpo team were very responsive and helped me every step of the way. I tried a few other review aggregators and they wanted to charge fees for a basic installation.

tru...com

Mar 12, 2021  on Bigcommerce

Review migration was a breeze - Junalou made quick work of our need to migrate reviews from one account to another during a site migration. Thanks again!

tru...com

Mar 12, 2021  on Bigcommerce

Review migration was a breeze - Junalou made quick work of our need to migrate reviews from one account to another during a site migration. Thanks again!

hel....uk

Mar 11, 2021  on Bigcommerce

Amazing Support - Amazing Support team, Manny was great help getting the widgets working for me on the site.

mic...com

Mar 06, 2021  on Bigcommerce

Great Reviews - Thanks Junalou, for all your help. Over the years we have grown our reviews quite a bit with Yotpo. Great platform. Some awesome features. O

sal...com

Mar 04, 2021  on Bigcommerce

Yotpo Reviews for my site - I love Yotpo Reviews app! I was initially just using the built in review features for Bigcommerce on my store. I switched over to Yotpo and immediately I started getting way more engagement and reviews on my products. The back end is easy to navigate and is easy to see your stats. I had a little bit of a problem installing the code but the Yotpo support team was able to help and install the code correctly. Overall, I'm getting way more engagement and customers are now even posting images to their reviews! Definitely worth the money.

old...com

Feb 11, 2021  on Bigcommerce

YOTPO reviews - great app once they installed it.

chr...net

Feb 05, 2021  on Bigcommerce

Awesom Product and Service - I have had YotPo for some years now and have been very happy. I just did a them update and had to reinstall scripts and ran into some issues. But got on with Chat and they helped me restore all of my star ratings back where and how they were before my theme update, and the assistants were all incredibly nice and helpful. Thank you YotPo :)

vin...net

Feb 01, 2021  on Bigcommerce

Great Support - I haven't gotten far enough into this to say much about the actual service so far, but I can tell you that the customer service is great, especially Anne. We're really looking forward to getting all the Yotpo features integrated on our site.

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