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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Reviews (420)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

jar...com

Jun 16, 2021  on Bigcommerce

Great Help! - Yotpo were quick to fix my problems and very helpful

kar...com

Jun 15, 2021  on Bigcommerce

Customer Service/Supportwww.etchingtree.com - James was amazing and helped me get some minor issues resolved. He went above and beyond and let me know what I needed to do to finish up the process.

din...com

Jun 15, 2021  on Bigcommerce

Amazing Customer Service - Amazing customer services and great program. I highly recommend

inf...com

Jun 13, 2021  on Bigcommerce

Excellent customer service - Ed was very responsive and helpful. He went the extra mile and provided me with additional support.

enq....uk

Jun 08, 2021  on Bigcommerce

Quick To Resolve Any Issue - Orly from YOTPO has been helping me sort out problems, always quick to help and a pleasure to deal with!

gra...com

Jun 04, 2021  on Bigcommerce

My reviews did not show up on my store but Orly helped me - Great service from Orly and Anne.Thanks again

gra...com

Jun 04, 2021  on Bigcommerce

My reviews did not show up on my store but Orly helped me - Great service from Orly.Thanks again

jar...com

Jun 01, 2021  on Bigcommerce

Yotp app - Warly s. Super helpful. Thanks

rob...com

May 31, 2021  on Bigcommerce

Review a Product - Very professional staff. jeorge was quick and precise solving my problem. Thank you Jeorge

sta...com

May 20, 2021  on Bigcommerce

Yotpo is a good!!!! - I like Don who always help me kindly, and he is a good man, thanks Don very much

inf....au

May 19, 2021  on Bigcommerce

Great App with Great IT Support - They were great at helping us set everything up and getting us online. Great work and a great app!

rob...com

May 11, 2021  on Bigcommerce

Star Rating Execution Done Very Well - Yotpo helped implement our star ratings very well and get our reviews out to hundreds of our past customers

e.m...com

Apr 28, 2021  on Bigcommerce

Noren gets 5 STARS! - Noren was amazingly helpful. She took the time to figure out my issue and resolved it with flying colors. Excellent customer service and professionalism. Very happy we chose Yotpo!

con...com

Apr 19, 2021  on Bigcommerce

Love the chat featture - Manny was super helpful in helping me transfer my reviews from my old platform to this one. He did a bunch of the legwork that I missed in addition to getting the reviews transferred as well. Great service!

kad...com

Apr 08, 2021  on Bigcommerce

Cleaning up spam - Sheen helped me get three negative reviews written by spam accounts removed quickly and easily!

sup....au

Apr 08, 2021  on Bigcommerce

Awesome Support Team!! Thanks Ed!! - Working with Ed was such a breeze, I had some trouble placing the Review Widget however with Ed's knowledge of web design he was able to place it exactly where I wanted it. Highly recommend installing and giving this a shot, even if you have struggle installing or customizing your widget, the support team have your back and will guide you through the process. Thanks again Ed!!

inf...com

Mar 31, 2021  on Bigcommerce

Thank you! - Thank you Manny for your hard work and diligence in resolving our case.#

rob...net

Mar 28, 2021  on Bigcommerce

Excellent Customer Service-Yotpo - Junalou was very responsive and helpful in getting our reviews uploaded and answering any questions we had about the Review program and Loyalty program. We highly recommend this App for your online business!!

lis...com

Mar 17, 2021  on Bigcommerce

Correcting a review typo - Junalou was extremely helpful at helping me fix a typo that a customer said they made on their review. Junalou fixed the problem quickly and with excellent communication!!! Thanks so much!

inf...ply

Mar 14, 2021  on Bigcommerce

Easy to use - What I like about yotpo is the ease of installation. The yotpo team were very responsive and helped me every step of the way. I tried a few other review aggregators and they wanted to charge fees for a basic installation.

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