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Customer reviews: Yotpo Product Reviews

Develop by Preferred

Yotpo Product Reviews helps BigCommerce merchants collect and display customer reviews to boost trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it's the right fit for your store.

Reviews (421)

Overall rating
4.6

What Merchants Think

Merchants generally view "Yotpo Product Reviews" as a valuable tool for managing product reviews, with many emphasizing the exceptional customer support provided by the app's support team. While the app is praised for its features and professional service, some users have faced challenges, especially concerning integration and pricing. Despite these challenges, the app remains a favored choice due to its robust functionality and customer-facing features.

Key Strengths

  • Exceptional customer support with responsive and knowledgeable staff.
  • Easy integration and setup, particularly praised on platforms like BigCommerce.
  • Comprehensive features for collecting and displaying reviews, including customization options.
  • Ability to import existing reviews and transfer them seamlessly across platforms.
  • Helpful in boosting online presence and building customer trust.

Common Concerns

  • Technical issues related to integration and setup can be time-consuming.
  • Complex pricing plans and feature access limitations can be frustrating for users.
  • Some users experience long wait times for support and unresolved tickets.
  • Occasional issues with review visibility and email functionality.

Final Thoughts

Overall, "Yotpo Product Reviews" is highly regarded for its advanced features and exceptional customer support, which help enhance online stores through effective review management. While it has some areas that may need improvement, particularly in terms of pricing clarity and integration ease, the positive experiences of many users make it a strong choice for merchants looking to enhance their customer engagement and online reputation.

nig...com

Nov 17, 2021  on Bigcommerce

YOTPA - I have only just started using it but I’m impressed with what I’ve seen so far. Also, Howell on the help desk was very helpful and responsive.

mar...com

Nov 12, 2021  on Bigcommerce

Great Cust Svc support - 2nd time requesting assistance from CS. Jeorge was awesome: attentive, methodical, very suppirtive with my JS questions and stayed throughout the process. Still have 1 more item to complete but can't say enough for the thorough, friendly support we've received. Thanks Jeorge!

kev...com

Nov 10, 2021  on Bigcommerce

I am impressed - Once I installed the program, I received more site and product reviews, in one month than I had the whole year prior. I couldn't be more thrilled with the ease and functionality of Yotpo. The one thing I did have a hard time with was getting the code to show the reviews on the product pages of my website. For some strange reason, when the code was installed into the HTML all my variants would not work, which was a major issue. However after simply reaching out to Yotpo Support (Donald - Yotpo Growth Support Hero) dove into the backend of my website and had the issue resolved within 24 hours. This is a great product with great customer service.

kev...com

Nov 10, 2021  on Bigcommerce

I am impressed - Once I installed the program, I received more site and product reviews, in one month than I had the whole year prior. I couldn't be more thrilled with the ease and functionality of Yotpo. The one thing I did have a hard time with was getting the code to show the reviews on the product pages of my website. For some strange reason, when the code was installed into the HTML all my variants would not work, which was a major issue. However after simply reaching out to Yotpo Support (Donald - Yotpo Growth Support Hero) dove into the backend of my website and had the issue resolved within 24 hours. This is a great product with great customer service.

ico...com

Nov 04, 2021  on Bigcommerce

love this app - Orly P is a really good man, help me a lot!

inf...com

Oct 29, 2021  on Bigcommerce

great service - Great customer service and very flexible review widget design. Love it

bmc...com

Oct 28, 2021  on Bigcommerce

Excellent Live Chat Customer Service - Mark Oliver R was quick to help and did exactly what we needed regarding a website update. Thank you!

sup....au

Oct 21, 2021  on Bigcommerce

great help from Kenn in customer service - Kenn was knowledgeable AND helpful. This made a huge impact on the amount of time we would have had to spend to take full advantage of Yotpo.

ric...com

Oct 16, 2021  on Bigcommerce

Thank you Yotpo support! - I allowed multiple self-induced issues to build before I called Yotpo for help. Support easily identified the problems, formulated a plan, and resolved each until we were up and running again. Every step was explained and resolved quickly. I even received checkup emails afterwards to see how things were. I can’t thank Yotpo Support enough.

jon...com

Oct 06, 2021  on Bigcommerce

Great customer support! - I have been using the yotpo review widget for a while without any issues but recently started to see that some reviews weren't appearing. I reached out to support and chatted with Ronel who showed me how to view my latest reviews and resolved the issue on my site. I really appreciated his help which was fast and friendly. Thanks Ronel!

jul...com

Oct 05, 2021  on Bigcommerce

Great product and support - I've been using Yotpo for several years. The service is very reliable, and on the few occasions when there have been issues, customer service has been prompt and courteous. A recent update to my theme files threw all the reviews and ratings off my site, and Mark from customer service was super diligent, not to mention patient with my minor freakout. Highly recommend.

lee...com

Oct 02, 2021  on Bigcommerce

Customer support - I just had a live chat support with Manny at Yotpo. He was very helpful and took care of my problem right away. He also suggested a slight design change which I really liked so he took care of setting it up for me. Thank you!

bgo....au

Sep 28, 2021  on Bigcommerce

Great support - Yotpo have beeen great to deal with throughou the the integration process.

rar....ro

Sep 21, 2021  on Bigcommerce

Good App and Customer Support - Ed was of great help to me

inf...com

Sep 10, 2021  on Bigcommerce

Excellent Customer Support, Solved my Issue in a second - Thank you Ruzsel J for all your help. Best agent that I talked!!

rob....uk

Sep 07, 2021  on Bigcommerce

Great Customer Service - Had an issue with installation and Kenn & Louanne quickly fixed it. Great customer service, thanks guys.

rob....uk

Sep 07, 2021  on Bigcommerce

Great Customer Service - Had an issue with installation and Kenn & Louanne quickly fixed it. Great customer service, thanks guys.

lit...com

Sep 03, 2021  on Bigcommerce

Amazing customer service - I migrated from another web host and an Etsy shop so my reviews were scrabled and Yotpo was great to work with and my customer service rep, Gimbert, was so patient and helpful in working with me to get everything figured out. I was very pleased with the outcome. I highly recommend Yotpo. It is a great app.

lix...com

Sep 02, 2021  on Bigcommerce

installation - Very Satisfied. Yotpo team James help me install the review widget and star rating on product page. love this app Highly Recommended.

gol...com

Sep 01, 2021  on Bigcommerce

Installation - Absolutely the best. Thank you Orly. Sometime these instals can be confusing, and Orly took all the stress out of setting up the reviews coding on our site. Cannot thank the Yotpo team for their help.

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